Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

VOROR HEALTH TECHNOLOGIES LTD

Voror Cloud Support

Voror Cloud Support is full end-to-end management of the data environment; the Voror team design, architect, implement, and support cloud-hosted environments to fulfil customer requirements.

Features

  • Cloud environment architecture
  • System design assurance
  • Service monitoring
  • Cloud service implementation
  • Security & update patching
  • Cloud migration

Benefits

  • Minimise cloud spend
  • Increase cloud efficiency
  • Increase system security
  • Minimise downtime
  • Accelerate cloud deployment
  • Access to cloud experts
  • Highly experience with medical data

Pricing

£260.00 to £750.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@voror.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 8 8 5 5 4 2 7 0 9 3 2 2 7 0

Contact

VOROR HEALTH TECHNOLOGIES LTD Sophie Don
Telephone: <REMOVED>
Email: info@voror.co.uk

Planning

Planning service
Yes
How the planning service works
Voror use our considerable knowledge and expertise in large scale cloud environments to ascertain the customers requirements, we then work to develop a solid architecture that meets all of these needs before deploying and implementing the agreed solution utilising an array of custom tools to accelerate deployment.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Amazon Web Services
  • Microsoft Azure

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Voror use a variety of tools to support cloud hosting and software services for AWS and Azure cloud systems and custom software. We've developed a suite of open source tools we use to enhance the out of the box monitoring services of these cloud services to ensure maximum service quality and uptime.

Monitoring is performed over secure encrypted links and VPN's at all times using the highest levels of encryption.
This monitoring is carried out by a highly experienced team of cloud administrators and engineers.

Service scope

Service constraints
All Voror Cloud Support work is done remotely, and cloud environments must be provided by the customer (although managed by Voror Health Technologies).

Information governance (IG) and data protection is the responsibility of the customer; they are the data processor. Voror Health Technologies are a data sub-processor under contract and therefore operate under the information governance and data protection policies that the customer puts in place. As part of the Voror Cloud Support package we will work closely with your nominated IG and data protection leads when required, and where possible.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 09:00 - 17:00 GMT as procured.

Critical - Service outage, one or more users are unable to access the service.
Response in 30 minutes

High - Such as a performance issue with a service, which whilst operational is having significant impact upon users.
Response in 2 hours

Medium - Such as a software upgrade is desired, new server etc.
Response in 12 hours

Low - General questions / queries or items that do not fall under the above urgency.
Response in 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Support levels
If procured, support is usually provided Monday - Friday 09:00 - 17:00 BST/GMT.

Our support model is dependent on the grade of person procured as required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Voror is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organisation – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public.

Pricing

Price
£260.00 to £750.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@voror.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.