Roxhill Media
Roxhill Media
Roxhill is a database that delivers accurate details of UK and international journalists, broadcasters, bloggers and podcasters
It is used to find and engage a high number of relevant journalists quickly and as such, helps them secure all possible press coverage.
Features
- Contextual media list building
- Press release distibution
- Press release engagement analysis
- Social media analysis
- Media request alerts
- Forward feature alerts
- Journalist interviews
- Journalist move alerts
Benefits
- Market leading data accuracy saves time
- Fast, knowledgeable support saves time
- More relevant media lists deliver greater journalist engagement
- Social and article content delivers better journalist insight
- Users can manage journalist relationships on the move
- Better journalist engagement delivers more press coverage
- The use of leading technology delivers increased reliability
- Journalist events deliver education and training
Pricing
£6,450 to £25,000 an instance a year
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at phil@roxhillmedia.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 8 9 0 0 7 5 3 8 8 2 6 2 5 7
Contact
Roxhill Media
Phil Godson
Telephone: 07971 696 710
Email: phil@roxhillmedia.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Roxhill is a service used by marketing, communication, social and press teams
- System requirements
- Access to a web-browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 15 minutes during the working week
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Each Roxhill client is allocated a dedicated account manager who delivers all training and may be contacted directly by phone or email
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Each client is allocated a dedicated account manager who carries out full training and is on hand to co-ordinate all onboarding tasks
- Service documentation
- No
- End-of-contract data extraction
- Any media lists built by the client may be downloaded into an Excel file
- End-of-contract process
- Once the contract ends, access to the database is switched off
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Lighter functionality on the mobile app
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- The API links Roxhill to the CCS Framework listed Press Office Solutions Ltd COLIN media management tool. This is available at an additional cost.
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- The number of concurrent user licences
Scaling
- Independence of resources
- Server loads are monitored and hosting support agreements ensure even load spreading to deliver reliability
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data is exported by selecting the required records and clicking a download button
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- As an online portal we are required to deliver a continuous service to our clients. We monitor outages and aim to have a service uptime of >99%
- Approach to resilience
- We outsource to Amazon Web Services who secure and manage our data resilience, via a contractually agreed SLA.
- Outage reporting
- Email alerts to clients if a significant outage is experienced. All clients have direct telephone and email contact with their account manager,
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- There are no management interfaces. Full support is delivered by dedicated account managers.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- As an SME, we have a flat hierarchy, continual daily monitoring to our security logs and are able and will respond to abnormalities on an ongoing basis.
- Information security policies and processes
- We maintain, and regularly review and update a corporate security policy
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We maintain an active product development process and any changes are fully spec'd, reviewed and tested on delivery. As part of this development process, all changes are reviewed from a security viewpoint.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Managed by our third-party cloud provider. We maintain an in-house development team who constantly review and integrate new updates and patches as required
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We actively monitor all elements of the development stack which sit behind VPNs and firewalls. Any compromise is quickly escalated on discovery. As a small business, we are able to respond in real-time and deploy solutions as soon as they have been formulated.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Every client has a dedicated account manager through which issues are reported and escalated.
Incident reports can be produced on request.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Roxhill Media Limited are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods, with regular review points. We will encourage customers, suppliers and other stakeholders to do the same.Tackling economic inequality
As a socially responsible small business our employees, suppliers, local community and customers have a right to
expect:
• All workers involved in the delivery of services provided by Roxhill are treated with full
consideration to their basic human rights.
• Roxhill acts in an ethical manner above and beyond basic legal requirements.
• Roxhill is committed to implementing the principles of the Ethical Trading Initiative Base Code.Equal opportunity
No Discrimination Is Practised
• There is no discrimination in pay, hiring, compensation, access to training, promotion, and
termination of employment or retirement on the grounds of race, nationality, religion, age,
disability, marital status, sexual orientation, union membership or political affiliation.
• Opportunities for personal and career development are equally available to all employees.Wellbeing
No Harsh Or Inhumane Treatment Is Allowed
• Physical, verbal and sexual threats, abuse, harassment or intimidation is expressly prohibited and
grounds for summary dismissal, if proved.
Pricing
- Price
- £6,450 to £25,000 an instance a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Full trail service for a limited period (maximum 2 weeks) without the ability to download data or send press releases.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at phil@roxhillmedia.com.
Tell them what format you need. It will help if you say what assistive technology you use.