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  1. Digital Marketplace
  2. Lot 3: Cloud support
  3. Scalable SCCM & Intune Managed Services - flexible based on support hours required
APPTechnology

Scalable SCCM & Intune Managed Services - flexible based on support hours required

This service provides remote administrative services for the management of your Azure based SCCM infrastructure. Includes all operational services including Software deployments and patching, Windows 10 Servicing cadence and OSD, SCCM infrastructure upgrades and system performance monitoring. Pricing can be based on monthly support hours or full outsourcing.

Features

  • Your SCCM infrastructure and live services managed by specialists
  • SLA based services for application deployments
  • SLA based patching cadence
  • SLA based Windows 10 servicing cadence, never miss a release
  • Live dashboard service reporting
  • SCCM upgrades undertaken as part of managed services
  • Test process for Windows 10 cadence included
  • UK based managed service

Benefits

  • Known cost SCCM administration and support services
  • Never miss an SCCM upgrade requirement, stay current
  • Never miss a Windows 10 release, stay current
  • Seamless user experience, against strict SLA delivery
  • Scalable service to cover M&A activity

Pricing

£21,600 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 8 9 0 2 0 2 6 5 4 1 2 0 6 0

Contact

APPTechnology Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk

Planning

Planning service
Yes
How the planning service works
APPtechnology's Migration of SCCM to the cloud G-Cloud service can be utilised to migrate your SCCM infrastructure to Azure, and in doing so the option of configuration for remote support services will be undertaken if required. If your infrastructure is already Azure hosted then we will workshop the relevant managed service elements that you require, and design the transition process to our remote, cloud based services.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Azure

Training

Training service provided
Yes
How the training service works
Transitional training can be agreed to allow transfer of our managed services back to your internal teams.
Training is tied to specific services
Yes
Services the training service works with
Azure

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
APPtechnology's Migration of SCCM to the cloud G-Cloud service can be utilised to migrate your SCCM infrastructure to Azure, and in doing so the option of configuration for remote support services will be undertaken if required. If your infrastructure is already Azure hosted then we will workshop the relevant managed service elements that you require, and design the transition process to our remote, cloud-based services.
Setup or migration service is for specific cloud services
Yes
List of supported services
Azure

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Our managed services typically leverage your existing internal helpdesk solution.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hour response
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support levels vary depending upon the organisation, and the business criticality of the service element being assessed. These will be agreed with your organisation based on a balance of cost versus service matrix.
The standard support level for our Monthly support hours option is different to the bespoke support levels that we will negotiate for fully outsourced management of your Cloud based SCCM infrastructure and related business processes.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021
Covid-19 recovery

Covid-19 recovery

As per APPtechnology Business Continuity Plan v4 May 2021
Tackling economic inequality

Tackling economic inequality

The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole.
Equal opportunity

Equal opportunity

As per APPtechnology Equal Opportunities Policy v2 May 2021

Pricing

Price
£21,600 a unit a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.