Scalable SCCM & Intune Managed Services - flexible based on support hours required
This service provides remote administrative services for the management of your Azure based SCCM infrastructure. Includes all operational services including Software deployments and patching, Windows 10 Servicing cadence and OSD, SCCM infrastructure upgrades and system performance monitoring. Pricing can be based on monthly support hours or full outsourcing.
Features
- Your SCCM infrastructure and live services managed by specialists
- SLA based services for application deployments
- SLA based patching cadence
- SLA based Windows 10 servicing cadence, never miss a release
- Live dashboard service reporting
- SCCM upgrades undertaken as part of managed services
- Test process for Windows 10 cadence included
- UK based managed service
Benefits
- Known cost SCCM administration and support services
- Never miss an SCCM upgrade requirement, stay current
- Never miss a Windows 10 release, stay current
- Seamless user experience, against strict SLA delivery
- Scalable service to cover M&A activity
Pricing
£21,600 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
4 8 9 0 2 0 2 6 5 4 1 2 0 6 0
Contact
APPTechnology
Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- APPtechnology's Migration of SCCM to the cloud G-Cloud service can be utilised to migrate your SCCM infrastructure to Azure, and in doing so the option of configuration for remote support services will be undertaken if required. If your infrastructure is already Azure hosted then we will workshop the relevant managed service elements that you require, and design the transition process to our remote, cloud based services.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Azure
Training
- Training service provided
- Yes
- How the training service works
- Transitional training can be agreed to allow transfer of our managed services back to your internal teams.
- Training is tied to specific services
- Yes
- Services the training service works with
- Azure
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- APPtechnology's Migration of SCCM to the cloud G-Cloud service can be utilised to migrate your SCCM infrastructure to Azure, and in doing so the option of configuration for remote support services will be undertaken if required. If your infrastructure is already Azure hosted then we will workshop the relevant managed service elements that you require, and design the transition process to our remote, cloud-based services.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Our managed services typically leverage your existing internal helpdesk solution.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 hour response
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support levels vary depending upon the organisation, and the business criticality of the service element being assessed. These will be agreed with your organisation based on a balance of cost versus service matrix.
The standard support level for our Monthly support hours option is different to the bespoke support levels that we will negotiate for fully outsourced management of your Cloud based SCCM infrastructure and related business processes.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021 - Covid-19 recovery
-
Covid-19 recovery
As per APPtechnology Business Continuity Plan v4 May 2021 - Tackling economic inequality
-
Tackling economic inequality
The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole. - Equal opportunity
-
Equal opportunity
As per APPtechnology Equal Opportunities Policy v2 May 2021
Pricing
- Price
- £21,600 a unit a year
- Discount for educational organisations
- No