Boréal-Informations Stratégiques 2014 Inc

Borealis Stakeholder Engagement Software

Borealis is a secure, cloud-based Stakeholder Relationship Management (SRM) platform designed to help organizations manage, track, and analyze stakeholder engagement activities. It centralizes communication records, ensures compliance with privacy and security standards, supports collaboration, and delivers powerful analytics and reporting for transparent, data-driven decision-making.

Features

• Centralized stakeholder relationship management with secure cloud-based data storage.
• Real-time reporting dashboards for engagement tracking and performance insights.
• Interactive geospatial mapping for visualizing stakeholders and project locations.
• Role-based access control and audit trails ensuring data integrity.
• Customizable workflows for approvals, engagement tracking, and task management.
• Secure API integrations with enterprise systems and identity management (SAML).
• Automated notifications and reminders for follow-ups and commitments.
• Advanced search and filtering for stakeholder, issue, and communication records.
• Multi-language support for global teams and international stakeholders.
• Compliance-ready architecture aligned with ISO 27001, GDPR, and Law 25.

Benefits

• Strengthen transparency and accountability in stakeholder engagement activities.
• Simplify collaboration across departments managing complex stakeholder relationships.
• Improve decision-making through real-time data analytics and reporting.
• Enhance compliance with privacy, security, and regulatory requirements.
• Save time by automating follow-ups, tasks, and data collection.
• Reduce risk with complete audit trails and centralized record management.
• Support evidence-based reporting for ESG, regulatory, and public disclosure needs.
• Increase stakeholder satisfaction through responsive, well-documented engagement tracking.
• Facilitate knowledge retention with accessible corporate memory and engagement history.
• Enable remote, secure access for distributed and field-based teams.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at francois.robichaud@boreal-is.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

489188586056747

Contact

Francois Robichaud
+1-819-446-4277
francois.robichaud@boreal-is.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, or Safari) required.
  • Stable internet connection with minimum 5 Mbps bandwidth recommended.
  • Enabled JavaScript and cookies for full application functionality.
  • Screen resolution minimum 1280x720 for optimal dashboard display.
  • SAML 2.0 or OpenID Connect compatible identity provider optional.
  • Email system for user notifications and automated alerts required.
  • No local software installation or additional licenses required.
  • Supported on Windows, macOS, and major mobile operating systems.
  • HTTPS access through standard port 443 with TLS encryption.
  • Pop-up blocker disabled for export and reporting functions.

User support

• Email or online ticketing support: Yes
• Support response times: Support requests are acknowledged within one business day (24 hours, Monday–Friday). Critical issues are prioritized and typically resolved within one to two business days, depending on severity. Support is not monitored on weekends or public holidays, but urgent issues are addressed promptly on the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Borealis provides Helpdesk support by phone and email, with response and resolution targets measured during business hours (Monday–Friday, 09:00–17:00 in ET, Sydney, and Paris). Severity-based SLAs: P1 (system down/security impact) — response 1 hour, resolution 24 hours; P2 (major degradation) — response 8 business hours, resolution 3 business days; P3 (moderate/with workaround) — response 8 business hours, resolution next release +1; P4 (minor) — response 8 business hours, resolution subject to analysis. For full outages, customers may use the on-call emergency phone and support.now@boreal-is.com; ; Borealis provides an update within 60 minutes.; ; Service Availability Target: 99.5% monthly. Planned maintenance is typically scheduled 00:00–08:00 Saturday/Sunday (datacenter local time); major releases are targeted Friday 18:00–Monday 03:00. Exclusions include planned downtime, third-party failures, Force Majeure, customer/third-party hardware or software issues, use contrary to guidance, and access via customer accounts/equipment.; ; If Borealis misses a response/resolution target or fails the Availability Target for two consecutive months, Customer may escalate to the Account Director and then to senior management (President). Borealis will act in good faith to resolve issues; if unresolved to Customer’s reasonable satisfaction, Customer may terminate the MSA on seven (7) days’ notice.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Borealis provides a structured onboarding process designed to enable rapid and effective adoption of the Stakeholder Engagement platform. Each new customer is partnered with a dedicated Customer Success team who guides configuration, data migration, and rollout planning in alignment with the organisation’s engagement workflows and governance requirements.; ; We offer a combination of online training sessions, role-based workshops, and optional onsite sessions as needed. Training focuses on core functionality, reporting, permissions management, and best practices for stakeholder and issue management. Comprehensive user documentation is available through our online Helpdesk, including step-by-step guides, configuration instructions, SAML/SSO resources, and troubleshooting materials.; ; Customers also receive access to our support team for ongoing assistance throughout onboarding and beyond. This includes guidance on system setup, integrations, and alignment with internal compliance obligations. Our objective is to ensure users become confident and self-sufficient quickly, supported by clear documentation and responsive expertise.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Web-based knowledge base and online help articles
• End-of-contract data extraction: At the end of the contract, Borealis provides customers with full access to export their data in open, non-proprietary formats. Administrators can extract all records directly through the application using built-in export tools, which generate structured files (such as CSV, XLSX, or other commonly supported formats) for stakeholder data, interactions, issues, communications, and configuration settings.; ; If required, Borealis can also support a one-time comprehensive data export upon request, delivered securely to the customer using encrypted transfer methods. This export includes all customer-generated content and attachments stored within the system.; ; Customers retain access to their environment during the notice period to complete any additional exports. After termination, data is deleted according to Borealis’s retention and security policies, unless the customer requests an extension or alternative arrangements in writing.
• End-of-contract process: At the end of the contract, Borealis provides customers with continued access to their environment for the duration of the agreed notice period so they can complete data extraction using the platform’s export tools. Standard data export (via built-in CSV/XLSX exports) is included in the contract price. Upon contract expiry, the environment is deactivated and customer data is retained for a limited period in accordance with Borealis’s data retention and security policies before secure deletion.; ; If a customer requires a full system export, specialised formats, or additional technical assistance (such as customised data packaging, extended access, or bespoke migration support), these services can be provided at additional cost. Any such services are scoped based on customer requirements and delivered using secure transfer mechanisms.; ; Borealis does not charge termination fees. Customers may request written confirmation of data deletion following the retention period at no extra charge.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some advanced administrative functions, detailed analytics, and configuration settings are optimized for desktop use to ensure data accuracy and ease of navigation. Mobile access focuses on essential, field-oriented tasks—allowing users to record engagements, capture notes, and upload documents while on site. All mobile interactions sync securely and in real time with the desktop application.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Borealis service interface is a secure, web-based graphical interface accessible through modern browsers. It features intuitive dashboards, configurable menus, responsive design, and role-based navigation. Users can view, create, and manage records, generate reports, and collaborate across teams within a consistent and accessible layout.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Borealis has conducted usability and accessibility testing with users employing assistive technologies, including screen readers (NVDA, JAWS) and keyboard-only navigation. Testing focused on text alternatives, logical tab order, readable contrast ratios, and consistent heading structures. Feedback from accessibility users informed interface refinements—such as improved labeling, focus indicators, and simplified form layouts—to enhance usability and compliance. Continuous accessibility reviews are included in Borealis’s product update cycle.
• API: Yes
• What users can and can't do using the API: The Borealis REST API enables secure integration with external systems such as ERP, GIS, CRM, and identity management tools. Through the API, users can create, read, update, and delete data related to stakeholders, engagements, communications, and projects. It supports synchronization, bulk imports, and automated reporting, extending Borealis functionality within existing environments.; ; Setup:; Administrators configure API access via API keys or OAuth 2.0 credentials, secured through HTTPS/TLS. Once credentials are issued, users can authenticate and interact programmatically with authorized datasets based on defined permissions.; ; Changes:; Users can update records, submit new entries, retrieve analytical data, and link identifiers to maintain data consistency across systems. The API enforces role-based access control consistent with the Borealis application interface.; ; Limitations:; Administrative configurations, workflow design, and user permission management must be performed in the Borealis interface. The API cannot modify system parameters, alter schemas, or bypass configured security controls. Rate limits apply to maintain performance and stability.; ; Comprehensive API documentation and an optional sandbox environment are available for integration testing, validation, and controlled deployment, ensuring compliance, security, and consistent data integrity across systems.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the Borealis platform to match their organizational processes, terminology, and reporting needs. Customisable elements include data fields, forms, workflows, dashboards, reports, notification settings, and access permissions. Users may also configure project-specific modules, stakeholder categories, and engagement types to align with internal governance and compliance frameworks.; ; How:; Customisation is performed directly within the Borealis web interface using built-in configuration tools—no coding required. Administrators can create or modify forms, automate workflows, define approval steps, and design dashboards or reports through intuitive drag-and-drop and menu-based options.; ; Who:; System Administrators and designated Superusers with appropriate permissions can make configuration changes. End-users may personalise their dashboards and filters but cannot alter global settings or data structures.; ; All customisations are governed by Borealis’s role-based access controls to maintain data integrity and security. Changes take effect immediately within the environment and are fully supported under Borealis’s standard maintenance and update framework.

Scaling

• Independence of resources: Borealis ensures service performance and isolation through a multi-tenant cloud architecture hosted on scalable infrastructure. Each customer environment operates with logically separated data storage and isolated application resources. Autoscaling, load balancing, and continuous performance monitoring ensure that increased demand from one customer does not affect another. Capacity is proactively managed, and resource allocation is monitored to maintain consistent service levels across all environments.

Analytics

• Service usage metrics: Yes
• Metrics types: Borealis provides metrics on user activity, login history, record creation and updates, workflow utilization, and reporting usage. Administrative dashboards allow customers to monitor engagement levels, data volume, and key operational indicators to support governance and optimization.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from the Borealis platform using built-in export tools available to administrators and authorised roles. Structured data—such as stakeholders, interactions, issues, and activities—can be exported on demand through the application's user interface. Exports generate standard, non-proprietary files suitable for reuse or migration. Customers may also request a full system export or assisted export, which Borealis can provide securely upon request.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Industry-standard HTTPS encryption and certificate-based trust.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Encrypted internal service-to-service communication and secure cloud networking controls.

Availability and resilience

• Guaranteed availability: Borealis targets a service availability of 99.5% per calendar month, excluding scheduled maintenance and events outside Borealis’s reasonable control. Availability is measured at the application level and monitored continuously using automated monitoring tools.; ; Scheduled maintenance is planned outside standard UK business hours wherever possible and customers are notified in advance. Emergency maintenance is performed only where necessary to maintain security or service integrity.; ; If Borealis fails to meet the monthly availability target, customers may request service credits in accordance with the contract. Service credits are calculated as a proportion of the monthly subscription fee and applied to future invoices. Credits are the customer’s sole and exclusive remedy for availability-related service failures.; ; Full SLA terms, including calculation methodology and exclusions, are set out in the Borealis Master Subscription Agreement.
• Approach to resilience: Borealis is designed for resilience using cloud-native architecture hosted in professionally managed datacentres. The service is deployed on highly available infrastructure with built-in redundancy across compute, storage, and networking components. Automated health checks, load balancing, and failover mechanisms are used to minimise service disruption and support continuous availability.; ; Customer data is stored on resilient storage systems with regular automated backups and disaster recovery capabilities. Backup and recovery processes are tested periodically to ensure data can be restored within defined recovery objectives.; ; The underlying datacentres are operated by a major cloud provider and are designed for high availability, featuring redundant power supplies, climate control, physical security, and network connectivity. These facilities comply with recognised international security and resilience standards.; ; Borealis continuously monitors system performance and availability and maintains documented incident and continuity procedures. Additional technical details regarding architecture, recovery objectives, and resilience controls can be provided to public sector buyers on request.
• Outage reporting: Borealis reports service outages and service degradation through direct customer communications. Customers are notified of incidents and significant service issues via email alerts to designated administrative and operational contacts. These notifications include status updates, expected impact, and progress toward resolution.; ; Where appropriate, Borealis also provides follow-up incident summaries after resolution, outlining the cause, corrective actions taken, and any preventative measures implemented.; ; Borealis does not currently operate a public status dashboard or outage-reporting API. Outage information is instead communicated directly to affected customers to ensure clarity, relevance, and timely delivery.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege. Administrative access is limited to authorised personnel and protected by strong authentication measures, including MFA. Support access to customer environments is controlled, logged, and only permitted where explicitly authorised by the customer. Access rights are reviewed regularly and revoked promptly when no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Borealis operates a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001. This includes documented information security policies covering access control, risk management, asset management, incident response, business continuity, data protection, and supplier security.; ; Security governance is overseen by a designated senior individual with organisation-wide authority, supported by technical and operational leads responsible for implementation and monitoring. Information security risks are identified, assessed, and reviewed on an ongoing basis, with regular internal reviews and management oversight.; ; Policies are communicated to staff and contractors through onboarding, training, and internal documentation. Compliance is reinforced through role-based access controls, logging and monitoring, change management processes, and periodic audits. Security incidents are managed through a defined incident response process, including escalation, investigation, remediation, and post-incident review.; ; Borealis regularly reviews and updates its security policies to reflect changes in risk, technology, and regulatory requirements, ensuring continued alignment with industry best practices and public sector expectations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Borealis manages configuration and change through formal, documented processes aligned with ISO/IEC 27001. Service components are tracked throughout their lifecycle using version control, change records, and asset inventories. All changes are reviewed and approved prior to deployment, with security impact assessed as part of the change process. Testing is performed before release, and changes are logged to maintain traceability and auditability. Emergency changes follow defined procedures and are reviewed retrospectively.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Borealis maintains a formal vulnerability management process aligned with ISO/IEC 27001. Potential threats are identified through continuous monitoring, external security advisories, penetration testing, and periodic risk assessments. Vulnerabilities are assessed based on severity, impact, and exploitability. Security patches and updates are prioritised accordingly and deployed in a timely manner following testing, with critical patches applied as soon as practicable. Threat intelligence is sourced from cloud providers, software vendors, security bulletins, and industry best-practice sources.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Borealis uses continuous monitoring, logging, and alerting to identify potential security compromises, including anomalous access patterns, system errors, and indicators of misuse. Alerts are reviewed by authorised personnel and investigated promptly. When a potential compromise is identified, Borealis follows a documented incident response process that includes containment, remediation, and root cause analysis. Incidents are prioritised by severity, with critical issues responded to immediately and escalated as required. Customers are notified in line with contractual and regulatory obligations.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Borealis operates a documented incident management process aligned with ISO/IEC 27001. Pre-defined procedures exist for common security and service incidents, including escalation and communication steps. Users can report incidents via designated support channels, including email and the Borealis support desk. Incidents are logged, assessed, and managed according to severity. Customers are kept informed during incident resolution and receive incident summaries or reports following closure, where appropriate, outlining impact, actions taken, and preventative measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certi-Trust Europe
• ISO/IEC 27001 accreditation date: Sunday 1 January 2023
• What the ISO/IEC 27001 doesn’t cover: All operations are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at francois.robichaud@boreal-is.com. Tell them what format you need. It will help if you say what assistive technology you use.