Six Degrees Technology Group Limited

Voice Enabled Teams

Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.


  • Use our global voice network to power your Teams deployment.
  • Inclusive UK voice minute bundles.
  • Dedicated number porting teams available.
  • Integration with other voice solutions.
  • Compliant voice, video and screen recording.
  • Advanced reporting available, delivering actionable insights.
  • Microsoft 365 data protection.
  • Available with Six Degrees' LiveNumber voice DR service for continuity.
  • Meeting room solutions.
  • Range of compatible handsets and conference devices.


  • Maximise the benefits from Microsoft’s transformational collaboration tool.
  • Consultative deployed aligned with security best practices.
  • Straightforward per-user-per-month pricing model.
  • Administer/monitor your calling in Microsoft 365 with Teams admin centre.
  • Access call quality dashboards.
  • Use existing phone numbers without porting them if preferred.
  • Ensure reliability by deploying with LiveNumber to auto re-route calls.


£4.00 to £11.00 a user a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

4 8 9 2 1 7 1 0 2 5 6 0 8 6 0


Six Degrees Technology Group Limited Six Degrees' Public Sector team
Telephone: 08000128060

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Microsoft Teams is part of the Microsoft 365 (M365) and/or Office 365 (O365) suite. It therefore requires a Microsoft licence that we can provide to you as an add-on to this service where the Buyer has not already purchased it.
System requirements
  • Bandwidth to support expected voice and video traffic
  • POE Switching for physical handsets

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs for response times can be found in the attached Service Description document.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Full support of services are provided as standard via our Support Desk. The Support Desk is available 24x7 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided.

Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths.
Support available to third parties

Onboarding and offboarding

Getting started
We provide implementation services as well as training of users and administrators in a train-the-trainer methodology.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is destroyed - Voice recordings can be downloaded prior to termination of service. Config can also be downloaded and Six Degrees can provide full exports of certain records as required.
End-of-contract process
We will provide transition services within reason to help customer move to another service.

Using the service

Web browser interface
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
No difference - the application has been designed to provide a consistent user experience for desktop as well as mobile.
Service interface
User support accessibility
WCAG 2.1 A
Description of service interface
Users can raise support tickets and change requests etc. through Six Degrees' online customer portal, which is provided via our chosen IT Service Management tool. Administrators can also manage their solution through Microsoft's native admin centre.
Accessibility standards
WCAG 2.1 A
Accessibility testing
What users can and can't do using the API
Any official APIs from Microsoft for integration with Microsoft Teams.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Self-service management portal provides ability to manage the service, customise users/groups/DDIs etc. Access rights are restricted to Administrators. End users to manage certain settings, such as call forwarding, etc.)


Independence of resources
The service is hosted Microsoft's highly scalable public cloud infrastructure and logically separated from all other customer environments, so they do not impact on other users.


Service usage metrics
Metrics types
Six Degrees can provide various metrics for the platform and the service. These include but are not limited to reports on availability, performance against SLAs, call details, calling statistics, voice quality across the Six Degrees network, and key service KPIs such as support response times and incident/problem management.

The voice platform can also provide comprehensive call analytics to monitor business performance / identify key trends, etc. Please see attached Service Description for details on reporting available.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Office 365

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can download voice recordings and export config. Six Degrees can also provide full exports of any data when required.
Data export formats
  • CSV
  • Other
Other data export formats
  • Audio files (WAV)
  • SQL
  • MDB
  • Call details record
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Plain Text

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Please see attached Service Description for details on service levels.
Approach to resilience
Resilience is enabled through Microsoft's highly available architecture. Resilient links are in place between Six Degrees' voice network and the Microsoft Phone System.
Outage reporting
Automated monitoring and alerting using APIs. Email alerts are also provided to/from our IT Service Management system.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Only authorised contacts are granted access rights to the service. The Support Desk will only accept requests from authorised contacts. Communication with anybody at Six Degrees will need to be pre-approved by a known individual in writing. Management of the infrastructure is via dedicated connectivity and out of band of customer data and customer networks
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
LRQA ( Lloyd's Register Quality Assurance Limited)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
Convergent Network Solutions
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Only the physical and environmental security at Six Degrees' data centres in Birmingham, London and Studley were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services with Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • PSN Compliance Certified
  • ISO 9001
  • ISO 22301
  • SOC 1
  • SOC 2

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27001, ISO 9001, ISO 22301, Cyber Essentials Plus, PSN
Information security policies and processes
All ISO 27001:2013 controls and associated policies are in place. Enhanced weekly and also quarterly external approved scanning vendor (ASV) vulnerability scanning. Six Degrees also comply with our PSN CoCo which is aligned to our security principles that allows us to deliver our customers PSN Secure and Protect.
Six Degrees operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations , as well as internal technical auditing of our systems through the use of various integrity checks. This is ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Six Degrees (Public Sector) run an internal vulnerability test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Public sector patching policy. This conforms to the PCI-DSS standard.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Six Degrees (Public Sector) have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Six Degrees operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
Public Services Network (PSN)

Social Value

Fighting climate change

Fighting climate change

Six Degrees has established an environmental committee that is focussed on ensuring that we apply an approach of continuous improvement to environmental compliance and good practice as we work towards the Government’s Net Zero target.
We recognise that our activities impact the environment in numerous ways, principally through:
- Use of energy in our data centres, in buildings we occupy and during business travel and commuting.
- Disposal of hardware and other materials.
- Use of paper and disposal of general waste.
Six Degrees as a business is committed to reducing the impact upon the environment in a number of ways. These include:
- Maintaining appropriate waste management procedures to ensure all waste is disposed of in line with legal and environmental requirements.
- Promoting the use of recycled material where possible.
- Ensuring that materials are disposed of in an environmentally safe manner at the end of their useful life.
- Promoting the efficient use of our resources.
- Promoting awareness of environmental issues.
- Offering the Cyclescheme as a benefit to all its employees to reduce the environmental impact of commuting to the office space.
- Promoting good housekeeping habits in the office space.
- Complying with all relevant environmental legislation and regulation.
Six Degrees is WEEE-certified and use third parties that are WEEE registered for disposing of electronic waste.
Our largest environmental burden is the use of power in our datacentres. We use technology designed specifically to manage power consumption. We are also very proud to have switched our data centres fully to use green and renewable energy.
Six Degrees is in the process of evidencing its existing and ongoing work to secure certification under ISO 14001 and ISO 50001 (for Environmental and Energy Efficiency), which will further improve our reporting of environmental metrics and improvement plans.
Covid-19 recovery

Covid-19 recovery

Six Degrees’ focus has been very much on supporting the large number of people in our workplace affected by Covid-19, and protecting our workforce generally. Our activities have been outlined below.
We supported full remote working required by the government and adopted an agile working policy, benefiting our people and our clients.
We ensured that all of our offices are fully Covid compliant throughout the pandemic in line with the prevailing Government guidance.
Regular polling of our people and including their feedback in our workplace approach, including their views on returning to the office, appropriate frequency for returns to the office, and how to cater for individuals who may still be shielding or otherwise unwilling to return to previous ways of working.
As the situation evolved, ensuring that the learnings from previous stages of the pandemic had been taken into full account – for example, even though many workplaces removed social distancing from workspaces following the vaccination programme, in consultation with our people we maintained this arrangement.
We have sustained our focus on the heightened risk of mental health concerns from home working and the somewhat extraordinary circumstances overall – we provide on a regular basis information resources, including offering up webinars, physical activities for those who want/need more social support, access to our trained Mental Health First Aiders and a range of other practical support.
We have also reviewed and updated our suite of family friendly policies to make it easier for our teams to take time out if they, or a member of their family, is affected by Covid, to help them manage their health and/or their home responsibilities as well as their work.
Tackling economic inequality

Tackling economic inequality

Six Degrees supports this theme by working with local communities to providing mentoring and job opportunities. We take pride in employing local people and offering new opportunities as they arise. We operate a Graduate scheme, offering new graduates the chance to learn and grow within the IT industry and we offer apprenticeships that can provide new skills to those looking to enter the IT managed services field.
Our Talent Acquisition team is building richer and deeper contacts within the local community in order to raise aspirations of people from all backgrounds to work within the technology sector and to remove barriers to entry, for example through behavioural interviewing with objective behaviours that actively seek to remove bias (unconscious or otherwise) in recruitment and individual development discussions.
In addition, we are also engaged with the Government’s Kick Start programme to offer local 16-24 year olds and a taster of tech career pathways; this will support the employment of young people in the wake of the pandemic.
In our Future Frontiers programme, Six Degrees staff will mentor young people in a local London school. We intend to continue this relationship and work closely with the school to support with general IT needs, encourage work experience and IT career paths.
Equal opportunity

Equal opportunity

At Six Degrees we believe in harnessing a truly diverse and inclusive culture.
Our goal is to create a culture where different perspectives and experiences are valued, diversity of thought is encouraged, and there is fairness and equality of opportunity for all.
As part of our commitment to D&I, we have established an employee network, known as the 360 Degrees Group. This group raise awareness of initiatives across the business and create an annual diversity calendar highlighting certain events or celebrations throughout the year.
In addition, we have established our MAPC (Minority Awareness and Progression Community) employee group. This group provides an opportunity for diverse individuals from a BAME background to meet with other colleagues and create a space to discuss initiatives that could help to drive greater equality in our business.
Furthermore, Six Degrees has been working hard on closing the gender gap in our company. We continue to proactively seek to address it through a wide range of activities and initiatives. These include working to ‘degender’ our recruitment adverts, ensure all of our recruiting employees are fully trained in conscious and unconscious bias avoidance.
We have introduced several strategies to bring new females into the organisation. These include our engagement with schools, colleges and universities to raise the aspirations of females toward tech. Six Degrees is an advocate of women in technology and were a leading sponsor of the 2019 Women in Technology event.
We are an active member of the Employers Network for Equality and Inclusion (ENEI) and have worked with ENEI and other organisations to provide training and workshops to all of our senior leaders on conscious inclusion as well as how to manage multi-cultural teams. We are delighted to have been awarded a Bronze Standard Award by the ENEI for our ED&I initiatives thus far.


Supporting our workforce’s health and wellbeing is crucial to Six Degrees. We have established an employee network, known as the 360 Degrees Group, which is made up of people who are passionate about making a difference from across all different business units, with an Executive-level sponsor and SLT-level sponsors for each sub-group or initiative. The initiatives include:
- Including Everyone, Everywhere: Our forum which focuses on diversity and inclusion: it’s about creating a Six Degrees where everyone feels able to bring their truest self to work.
- Healthy Minds, Healthy Lives: Our forum for mental health and general wellbeing. A healthy mind and body is at the core of being happy and productive at work and at home.
- For The Benefit of Others: There’s something that touches, motivates or inspires all of us; this is a forum which focuses on charity fundraising, on making a positive mark on the communities which Six Degrees touches, and on making this a greener place to work.
We operate a well-being calendar led by Healthy Minds, Healthy Lives and also have certified Mental Health First Aiders across the business, demonstrating our commitment to providing our workforce with wellbeing support.
We have a significant focus on building awareness and promoting dialogue around health and wellbeing: our Women in Tech committee talks about female health, and for June (Men’s Health Awareness Month) they will be promoting awareness of men’s health, for example testicular and prostate cancers.
Under the 3rd initiative we actively encourage community engagement through numerous social value activities. These include collaborative and individual fundraising projects for our partnership with Macmillan as well as promoting events within communities. In 2019 we sponsored the Women in IT awards and have also sponsored a Tough Mudder charity event.


£4.00 to £11.00 a user a month
Discount for educational organisations
Free trial available
Description of free trial
2 week Proof of Concept

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.