Six Degrees Technology Group Limited

Voice Enabled Teams

Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

Features

• Use our global voice network to power your Teams deployment.
• Inclusive UK voice minute bundles.
• Dedicated number porting teams available.
• Integration with other voice solutions.
• Compliant voice, video and screen recording.
• Advanced reporting available, delivering actionable insights.
• Microsoft 365 data protection.
• Available with Six Degrees' LiveNumber voice DR service for continuity.
• Meeting room solutions.
• Range of compatible handsets and conference devices.

Benefits

• Maximise the benefits from Microsoft’s transformational collaboration tool.
• Consultative deployed aligned with security best practices.
• Straightforward per-user-per-month pricing model.
• Administer/monitor your calling in Microsoft 365 with Teams admin centre.
• Access call quality dashboards.
• Use existing phone numbers without porting them if preferred.
• Ensure reliability by deploying with LiveNumber to auto re-route calls.

£4.00 to £11.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

489217102560860

Contact

Six Degrees' Public Sector team
08000128060
Publicsector.sales@6dg.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Microsoft Teams is part of the Microsoft 365 (M365) and/or Office 365 (O365) suite. It therefore requires a Microsoft licence that we can provide to you as an add-on to this service where the Buyer has not already purchased it.
• System requirements:
  • Bandwidth to support expected voice and video traffic
  • POE Switching for physical handsets

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs for response times can be found in the attached Service Description document.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Full support of services are provided as standard via our Support Desk. The Support Desk is available 24x7 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided. ; ; Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide implementation services as well as training of users and administrators in a train-the-trainer methodology.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is destroyed - Voice recordings can be downloaded prior to termination of service. Config can also be downloaded and Six Degrees can provide full exports of certain records as required.
• End-of-contract process: We will provide transition services within reason to help customer move to another service.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference - the application has been designed to provide a consistent user experience for desktop as well as mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Users can raise support tickets and change requests etc. through Six Degrees' online customer portal, which is provided via our chosen IT Service Management tool. Administrators can also manage their solution through Microsoft's native admin centre.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Any official APIs from Microsoft for integration with Microsoft Teams.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Self-service management portal provides ability to manage the service, customise users/groups/DDIs etc. Access rights are restricted to Administrators. End users to manage certain settings, such as call forwarding, etc.)

Scaling

• Independence of resources: The service is hosted Microsoft's highly scalable public cloud infrastructure and logically separated from all other customer environments, so they do not impact on other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Six Degrees can provide various metrics for the platform and the service. These include but are not limited to reports on availability, performance against SLAs, call details, calling statistics, voice quality across the Six Degrees network, and key service KPIs such as support response times and incident/problem management. ; ; The voice platform can also provide comprehensive call analytics to monitor business performance / identify key trends, etc. Please see attached Service Description for details on reporting available.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Office 365

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can download voice recordings and export config. Six Degrees can also provide full exports of any data when required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Audio files (WAV)
  • SQL
  • MDB
  • Call details record
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Plain Text

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Please see attached Service Description for details on service levels.
• Approach to resilience: Resilience is enabled through Microsoft's highly available architecture. Resilient links are in place between Six Degrees' voice network and the Microsoft Phone System.
• Outage reporting: Automated monitoring and alerting using APIs. Email alerts are also provided to/from our IT Service Management system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorised contacts are granted access rights to the service. The Support Desk will only accept requests from authorised contacts. Communication with anybody at Six Degrees will need to be pre-approved by a known individual in writing. Management of the infrastructure is via dedicated connectivity and out of band of customer data and customer networks
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA ( Lloyd's Register Quality Assurance Limited)
• ISO/IEC 27001 accreditation date: 27/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Convergent Network Solutions
• PCI DSS accreditation date: 01/06/2018
• What the PCI DSS doesn’t cover: Only the physical and environmental security at Six Degrees' data centres in Birmingham, London and Studley were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services with Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • PSN Compliance Certified
  • ISO 9001
  • ISO 22301
  • SOC 1
  • SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, ISO 9001, ISO 22301, Cyber Essentials Plus, PSN
• Information security policies and processes: All ISO 27001:2013 controls and associated policies are in place. Enhanced weekly and also quarterly external approved scanning vendor (ASV) vulnerability scanning. Six Degrees also comply with our PSN CoCo which is aligned to our security principles that allows us to deliver our customers PSN Secure and Protect.; Six Degrees operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations , as well as internal technical auditing of our systems through the use of various integrity checks. This is ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Six Degrees (Public Sector) run an internal vulnerability test once a week. All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Public sector patching policy. This conforms to the PCI-DSS standard.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Six Degrees (Public Sector) have a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Six Degrees operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Fighting climate change:

  Fighting climate change

  Six Degrees has established an environmental committee that is focussed on ensuring that we apply an approach of continuous improvement to environmental compliance and good practice as we work towards the Government’s Net Zero target.; We recognise that our activities impact the environment in numerous ways, principally through: ; - Use of energy in our data centres, in buildings we occupy and during business travel and commuting.; - Disposal of hardware and other materials.; - Use of paper and disposal of general waste. ; Six Degrees as a business is committed to reducing the impact upon the environment in a number of ways. These include:; - Maintaining appropriate waste management procedures to ensure all waste is disposed of in line with legal and environmental requirements.; - Promoting the use of recycled material where possible.; - Ensuring that materials are disposed of in an environmentally safe manner at the end of their useful life.; - Promoting the efficient use of our resources.; - Promoting awareness of environmental issues.; - Offering the Cyclescheme as a benefit to all its employees to reduce the environmental impact of commuting to the office space.; - Promoting good housekeeping habits in the office space.; - Complying with all relevant environmental legislation and regulation.; Six Degrees is WEEE-certified and use third parties that are WEEE registered for disposing of electronic waste.; Our largest environmental burden is the use of power in our datacentres. We use technology designed specifically to manage power consumption. We are also very proud to have switched our data centres fully to use green and renewable energy. ; Six Degrees is in the process of evidencing its existing and ongoing work to secure certification under ISO 14001 and ISO 50001 (for Environmental and Energy Efficiency), which will further improve our reporting of environmental metrics and improvement plans.
• Covid-19 recovery:

  Covid-19 recovery

  Six Degrees’ focus has been very much on supporting the large number of people in our workplace affected by Covid-19, and protecting our workforce generally. Our activities have been outlined below.; We supported full remote working required by the government and adopted an agile working policy, benefiting our people and our clients. ; We ensured that all of our offices are fully Covid compliant throughout the pandemic in line with the prevailing Government guidance.; Regular polling of our people and including their feedback in our workplace approach, including their views on returning to the office, appropriate frequency for returns to the office, and how to cater for individuals who may still be shielding or otherwise unwilling to return to previous ways of working.; As the situation evolved, ensuring that the learnings from previous stages of the pandemic had been taken into full account – for example, even though many workplaces removed social distancing from workspaces following the vaccination programme, in consultation with our people we maintained this arrangement.; We have sustained our focus on the heightened risk of mental health concerns from home working and the somewhat extraordinary circumstances overall – we provide on a regular basis information resources, including offering up webinars, physical activities for those who want/need more social support, access to our trained Mental Health First Aiders and a range of other practical support.; We have also reviewed and updated our suite of family friendly policies to make it easier for our teams to take time out if they, or a member of their family, is affected by Covid, to help them manage their health and/or their home responsibilities as well as their work.
• Tackling economic inequality:

  Tackling economic inequality

  Six Degrees supports this theme by working with local communities to providing mentoring and job opportunities. We take pride in employing local people and offering new opportunities as they arise. We operate a Graduate scheme, offering new graduates the chance to learn and grow within the IT industry and we offer apprenticeships that can provide new skills to those looking to enter the IT managed services field. ; Our Talent Acquisition team is building richer and deeper contacts within the local community in order to raise aspirations of people from all backgrounds to work within the technology sector and to remove barriers to entry, for example through behavioural interviewing with objective behaviours that actively seek to remove bias (unconscious or otherwise) in recruitment and individual development discussions. ; In addition, we are also engaged with the Government’s Kick Start programme to offer local 16-24 year olds and a taster of tech career pathways; this will support the employment of young people in the wake of the pandemic. ; In our Future Frontiers programme, Six Degrees staff will mentor young people in a local London school. We intend to continue this relationship and work closely with the school to support with general IT needs, encourage work experience and IT career paths.
• Equal opportunity:

  Equal opportunity

  At Six Degrees we believe in harnessing a truly diverse and inclusive culture.; Our goal is to create a culture where different perspectives and experiences are valued, diversity of thought is encouraged, and there is fairness and equality of opportunity for all.; As part of our commitment to D&I, we have established an employee network, known as the 360 Degrees Group. This group raise awareness of initiatives across the business and create an annual diversity calendar highlighting certain events or celebrations throughout the year. ; In addition, we have established our MAPC (Minority Awareness and Progression Community) employee group. This group provides an opportunity for diverse individuals from a BAME background to meet with other colleagues and create a space to discuss initiatives that could help to drive greater equality in our business.; Furthermore, Six Degrees has been working hard on closing the gender gap in our company. We continue to proactively seek to address it through a wide range of activities and initiatives. These include working to ‘degender’ our recruitment adverts, ensure all of our recruiting employees are fully trained in conscious and unconscious bias avoidance.; We have introduced several strategies to bring new females into the organisation. These include our engagement with schools, colleges and universities to raise the aspirations of females toward tech. Six Degrees is an advocate of women in technology and were a leading sponsor of the 2019 Women in Technology event.; We are an active member of the Employers Network for Equality and Inclusion (ENEI) and have worked with ENEI and other organisations to provide training and workshops to all of our senior leaders on conscious inclusion as well as how to manage multi-cultural teams. We are delighted to have been awarded a Bronze Standard Award by the ENEI for our ED&I initiatives thus far.
• Wellbeing:

  Wellbeing

  Supporting our workforce’s health and wellbeing is crucial to Six Degrees. We have established an employee network, known as the 360 Degrees Group, which is made up of people who are passionate about making a difference from across all different business units, with an Executive-level sponsor and SLT-level sponsors for each sub-group or initiative. The initiatives include: ; - Including Everyone, Everywhere: Our forum which focuses on diversity and inclusion: it’s about creating a Six Degrees where everyone feels able to bring their truest self to work.; - Healthy Minds, Healthy Lives: Our forum for mental health and general wellbeing. A healthy mind and body is at the core of being happy and productive at work and at home.; - For The Benefit of Others: There’s something that touches, motivates or inspires all of us; this is a forum which focuses on charity fundraising, on making a positive mark on the communities which Six Degrees touches, and on making this a greener place to work.; We operate a well-being calendar led by Healthy Minds, Healthy Lives and also have certified Mental Health First Aiders across the business, demonstrating our commitment to providing our workforce with wellbeing support. ; We have a significant focus on building awareness and promoting dialogue around health and wellbeing: our Women in Tech committee talks about female health, and for June (Men’s Health Awareness Month) they will be promoting awareness of men’s health, for example testicular and prostate cancers.; Under the 3rd initiative we actively encourage community engagement through numerous social value activities. These include collaborative and individual fundraising projects for our partnership with Macmillan as well as promoting events within communities. In 2019 we sponsored the Women in IT awards and have also sponsored a Tough Mudder charity event.

Pricing

• Price: £4.00 to £11.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 2 week Proof of Concept

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.