Business Cloud Integration Ltd.

Continuous Development Service

The Continual Development Service is a lasting commitment to facilitate change and assist users. It operates by having dedicated resources and services always ready. It avoids budget talks and concentrates on delivering consistent value to businesses. The CDS plan is tailored to you, suits your needs & is fully adaptable.

Features

• Discovery Workshops
• Information Architecture and Strategy
• Information lifecycle management
• Records Management
• SharePoint Intranet
• Business Process Automation
• MS Teams integration
• SharePoint Template creation and provisioning
• SharePoint Governance
• Third party external user management

Benefits

• Familiar Change Management, Catalyst, ProSci ADKAR methodology
• Complete and ongoing support by specialists not generalist
• Collaborative Decision making, understanding your needs
• Developed own comprehensive bespoke tools - not off the shelf
• MS Qualified Consultants - in-depth understanding of product set
• SharePoint experts, familiar with most knowledge transfer needs
• SharePoint Migration Software Developers - comprehensive understanding of underlying technology
• Reduced risk - Trusted Partner - references available
• MS MVP and Regional Director, Owned and Managed Business
• Invaluable not incumbent

£11,970 a unit a quarter

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ssumner@businesscloudintegration.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

489379012191221

Contact

Sharon Sumner
01223772365
ssumner@businesscloudintegration.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our service offers a flexible and agile approach, tailored to your needs. We maintain a live backlog of work to be done, overseen by the client's team lead and regularly prioritised with our project delivery lead, who allocates work to our internal team. We then collaborate with the client to deliver what is requested, adhering to best practices and quality standards.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Power Platform
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft 365
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Microsoft Power BI
  • Dataverse

Training

• Training service provided: Yes
• How the training service works: The Continual Development Service is based on a blended skill day rate. Skills can include support and training
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Power Platform
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft 365
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Microsoft Power BI
  • Dataverse

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help clients migrate and refactor business processes from on-premises or legacy apps to Microsoft Power Platform. Business critical apps hosted in a SharePoint on-premises or legacy platform are reviewed for functionality and business benefit before being refactored into the appropriate Power Platform solution. The service then goes on to offer outsourced continued development of Power Platform apps both refactored and new as an outsourced team.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Power Platform
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft 365
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Microsoft Power BI
  • Dataverse

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Apps that are refactored or new MS Power Platform Apps have 3 levels of testing applied: ; Dev Testing - functional dev environment performance and accuracy against requirements. ; SIT - system integration testing if appropriate; UAT - User acceptance testing against use cases with the client prior to production deployment

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: The Continual Development Service is designed to continually support the Power Platform and SharePoint Online estate. This includes developing new apps, changes to existing apps, integration with existing services, and procurement and integration of new, third-party services.

Service scope

• Service constraints: Support is only available remotely and each case is dependent on the needs of each client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 hours during standard business hours (9-5:30 pm Mon-Fri) Out-of-business hours support by separate negotiation only
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via service portal where users can raise tickets or report and discuss urgent issues with a real person
• Web chat accessibility testing: Limited testing
• Support levels: Support is included in the annual subscription for provisioning and governance-related issues that are relevant to the service provided. Additional SharePoint online and Microsoft Teams support and managed services are available by separate negotiation and a dedicated account manager will be assigned to your subscription once active. Your dedicated account manager can work with you on bespoke template requirements and other bespoke add-on services.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Upon request, we can provide an internal policy for Equal Opportunities.

Pricing

• Price: £11,970 a unit a quarter
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ssumner@businesscloudintegration.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.