TheTechForce Limited

KnowBe4 Compliance Manager (KCM GRC Platform) - Cloud-based Governance, Risk & Compliance platform

KCM GRC is a SaaS-based GRC platform that helps you effectively and efficiently manage risk and compliance within your organisation and across your third-party security vendors, while gaining insight into gaps within your security program. Choose from Compliance Management, Policy Management, Risk Management and Vendor Risk Management.

Features

• Manage the complicated area of compliance and audits.
• Centralize your policy distribution and tracking.
• Simplify your risk management process.
• Automated Email Reminders for Task Completion. View Task Details
• Controls Information and Controls Library
• Evidence Repository – Uploads and DocuLinks
• Dashboards – Global, by Scope, and User
• Role-Based Access Control
• Generate Custom Reports

Benefits

• Managing Audits and Compliance
• Quick Implementation with Compliance Requirements Templates
• Simplified Risk Management Workflow
• Easy Risk Identification. Timely Risk Response
• Ongoing Risk Monitoring
• Centralized Policy Distribution and Tracking
• Automated Policy Management Workflow
• Centralized Vendor Risk Management. Vet, Manage, and Monitor
• Managed Vendor Assessment Templates
• Automated Workflows for Requirements, Remediation, and Mitigation

£197 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

489433330261668

Contact

Jai Aenugu
01224516181
jai@techforce.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NO
• System requirements:
  • Internet Browser
  • Internet Connection
  • Headphones - Optional

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours between 9am-5pm UK time Mon-Fri
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by the KnowBe4 UK team. ; ; All Support is included in the cost of the subscription, there are no extra charges for support or maintenance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A comprehensive onboarding procedure is in place including, administrator training, monthly customer service engineer calls, getting started documentation and hand holding, local UK based first line support and guidance - all included in the price.; ; Onsite administrator training can be provided at extra cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: You can download the report data as CSV files.; If the customer wishes to terminate the service, their data is first archived and then securely wiped from the KnowBe4 servers on instruction.
• End-of-contract process: The subscription, training, documentation, support and product updates are all included in the single subscription price. Contracts are a minimum of 1 year. At the end of the year, if the customer does not wish to renew, all data is archived and then securely deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Accessible through the mobile browser.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: All email templates are editable as are landing pages. The training content is not directly customisable. The users can upload their own training content, policies and manage from one central location.

Scaling

• Independence of resources: KnowBe4 uses Amazon Web Services globally for the provision of its service. KnowBe4 has strict SLA's in place to ensure the user experience is always optimal. SLA's are available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: Reporting on phishing and training as well as a real-time view through the administration dashboard accessed via the Internet Browser.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Exporting data from KnowBe4 by the customer is done in the form of reports on user activity. The customer can upload user data to KnowBe4 either via CSV file or manually or through our Active Directory synchronisation tool.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime guarantee
• Approach to resilience: AWS load balancing, multi-zone, mirrored databases, snapshots, Web app firewall, redundant DNS
• Outage reporting: Outages reported by email and on the status webpage

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Single Sign-on SAML with access based on Role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: There are a large number of formal processes followed in the KnowBe4 data security strategy, including Incident Response Plan, Build Process Automation, authentication, audits etc. To view further details: https://www.knowbe4.com/security; ; CISO - Brian Jack

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are approved, peer reviewed, tested, and put onto staging environments. QA tests changes in staging and approves for production. Changes deployed to production - Use Jira and git repositories
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Annual, Quarterly, and Monthly various security scans and reviews and testing. Vulnerability scans, risk assessments and other configuration and security testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Centralized logging with alerts and dashboards. Anomaly detection and daily/weekly/monthly reviews
• Incident management type: Supplier-defined controls
• Incident management approach: Based on alerts, we investigate and follow our IR procedures. Notifications to customers within 48 hours.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The wellbeing of every pack member is critical to our success. When we’re strong individually, we’re stronger together, and unstoppable as we seek to grow, advance the industry, and carry out our mission to End Cyber Risk.; ; We want our employees to advance their career and our mission while feeling mentally clear, physically energetic, and connected to the things and people they care about most. Our goal is to encourage a work environment where wellbeing is the foundation that propels our employees forward, not something that has to be sacrificed for them to be successful.; ; KnowBe4 offer focus areas, benefits and tools that focus on Professional enhancements, as well as physical, mental, financial and emotional wellbeing.

Pricing

• Price: £197 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited time period trial is available for a proof of concept by the prospective buyer. A KnowBe4 engineer would set this up and walk the buyer through usage. The trial is the full product, with restrictions only based upon the number of users.
• Link to free trial: https://offers.thetechforce.co.uk/register-your-interest

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.