3d Transformation

3d Transformation is a cloud-based and mobile app using Machine Learning, real-time data visualisation and proprietary frameworks, to improve employee engagement, culture and wellbeing. It identifies organisational gaps and challenges to enable transformation, whilst bringing people together to co-produce solutions wanted and needed for individuals, organisations and systems to thrive.


  • Flexible delivery options: Digital, digital with support or Hybrid
  • Bespoke Licensing Agreements: From 20 people to 15,000+
  • Digital Access: Cloud-based and mobile app, available online and offline
  • Dedicated Technical Support i.e.Digital Angels, Project Management and Communications
  • Rapid data collection process
  • Human Factor Data Maps
  • ML powered data segmentation, data visualisation and reporting
  • Team/organisational data and dashboards
  • Security and confidentiality: Safely supports management and transfer of data
  • Dynamic text, sentiment and topic analysis of feedback and ideas


  • Significantly increases the opportunities for success.
  • Rapid, responsive and inclusive data dashboards for instant solutions
  • Identifies challenges/opportunities in the 'here and now'
  • Enables collaboration and co-creation across organisations and ecosystems
  • Boosts staff morale, productivity, retention and wellbeing.
  • Provides a baseline and regular live measures of progress/success.
  • Combines leadership insight and operational data.
  • Unlocks collective wisdom to enhance innovative potential.
  • Provides a holistic view of employee experience and needs.
  • Enhances the quality of services, citizen and employee experience.


£200 to £180,000 a licence

Service documents

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G-Cloud 13

Service ID

4 8 9 5 5 2 9 4 4 5 6 0 3 4 5


Telephone: 02033971141

Service scope

Software add-on or extension
Cloud deployment model
Hybrid cloud
Service constraints
System requirements
  • For cloud-based service: a modern web-based browser
  • Most recent version of web browser should be used
  • Cookies and Javascript must be enabled in the web browser
  • To access the mobile app: iOS 13.0 or later
  • To access the mobile app: Android 5.0 or later

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are dependent on the severity of the issue:

1. If the problem is totally preventing a significant group of users from performing a business-critical function - 1 hour
2. If the problem is totally preventing an individual user from performing a business-critical function, or severely restricting the effectiveness of a significant group of users - 4 hours
3. If the problem is reducing the efficiency of a user or group of users but they can continue by the use of a workaround - 24 hours
4. If the problem is causing a minor business impact - 48 hours
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
Web chat accessibility testing
Available upon request
Onsite support
Yes, at extra cost
Support levels
We provide support and management between 9am and 5.30pm, Monday to Friday (excluding bank holidays). Extensions to timings for support is underway. All service levels are agreed on a contract-by-contract basis. If required, a formal SLA will be issued.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training, online training, user documentation with video tools and other training materials and supporting tools will be available to the user for the duration of their contract.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract their data at any time during the contract and a set time after the contract ends. This is included in the contract cost and the available file types are
CSV (Comma Separated Values)
SPSS (Statistical Analysis Package)
XML (Extensible Markup Language)
HTML (Hypertext Markup Language)
Fixed Field Text (Plain Text)
End-of-contract process
The end of contract and off-boarding process is as follows and is included in the agreed service fee cost (Digital first, Digital and Hybrid). It can also be adapted to client needs and the service level agreement. This may attract an additional cost which would be agreed and detailed in the service level agreement:

Step 1: Agree data and content handover needs
· Reporting
· Risk and incident log
· Transfer and data handover
Step 2. Client feedback survey and interview. Assess satisfaction, identify recommendations.
Step 3. Automatic alerts/messaging sequences to notify: access to the 3d app and services are ending. Allowing a minimum of 2 – 4 weeks notice.
Step 4. Data handover and reporting
Step 5. Security measures - see technical specifications.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
An application needs to be installed when using 3d Transformation on a mobile.
Service interface
User support accessibility
Description of service interface
Depending on who the user is - the 3d Transformation service interface includes:

- Data input by respondants
- Insight review by managers / leaders / HR
- Reporting and data download
- Other content - i.e. introductory information about 3d Transformation and user guidance on how to use 3d Transformation
Accessibility standards
Accessibility testing
We have conducted both manual and automated testing with users of assistive technology including screen readers and speech recognition. Additionally with people with hearing and sight impairment and also those with language and literacy challenges. We have done this with the support of VisionAid and their Digital Accessibility Testing and Training Centre (DATTC). Testing is ongoing and in line with Government guidelines.
Customisation available
Description of customisation
The 3d Transformation cloud-based and mobile app can be customised and tailored by all users:

1. With regards to delivery model: Digital first (Self-service), Digital first with support or Hybrid (digital with face to face engagement)

2. To focus on the client's specific areas of need and select the relevant service/s i.e. Transformation readiness review and Team alignment

3. To select tools and services (including add-ons) such as:
- Transformation and Human Factor check-ins
- Pulse check ins
- Reports
- Workshops
- Consultancy support


Independence of resources
Hosting services are managed by a third party to offer high availability and scalability of the 3d service. Customers purchasing any of The Social Kinetic's services will have their service hosted within their own unique infrastructure, which has no shared resources with any other organisation within the system.


Service usage metrics
Metrics types
1. Data sets, mapped to organisation type, department, service, role and level, and geography with tailored Human Factor Scores across your system. Produced in easy to read formats that staff and leaders can engage with easily.

2. Comprehensive engagement metrics broken down into audience segments, levels and ‘Human Factors’ i.e. usage frequency and duration and correlation between the tool usage and Human Factor gaps such as knowledge, resources and skills, empowerment and culture, relationships and networks, belief and support and wellbeing.

3. Employee engagement with 3d

4. Improved Human Factor outcomes (benchmarked)
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
As companies have a different objectives and needs, The Social Kinetic allow the export of a variety of data to suit the user's needs and role. There are also different options for adapting and customising the data output.

Available file types are
CSV (Comma Separated Values)
SPSS (Statistical Analysis Package)
XML (Extensible Markup Language)
HTML (Hypertext Markup Language)
Fixed Field Text (Plain Text)
Data export formats
  • CSV
  • Other
Other data export formats
  • SPSS (Statistical Analysis Package)
  • XML (Extensible Markup Language)
  • HTML (Hypertext Markup Language)
  • Fixed Field Text (Plain Text)
Data import formats
  • CSV
  • Other
Other data import formats
  • DOC and DOCX
  • ODT
  • HTML and HTM
  • PDF
  • XLS and XLSX
  • ODS
  • PPT and PPTX
  • TXT

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The 3d Transformation tool and framework is available 24/7/365, with approximately 99.97 percent uptime. We guarantee an uptime SLA of 99.95 percent. Details of refunds are available on request.
Approach to resilience
Available on request
Outage reporting
Information on service outages are available on request

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
Multi-factor authentication
Access restrictions in management interfaces and support channels
Multi-factor authentication is required for using a development workstation
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials
Information security policies and processes
Our information security policy is based on industry standard best practice such as ISO 27001 and others, and is reviewed regularly. Our Security Officer has overall responsibility for information security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The configuration and change management processes apply to industry standards. These processes are reviewed on a monthly basis to allow the early identification of any potential security impacts.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The Social Kinetic maintain policies to ensure compliance with laws and regulations, Services such as 3d Transformation and data processing also comply with laws and services. These following policies are confidential, internal, and may contain trade secrets. As such, they are not available to customers, even where NDAs are in effect.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All services are logged and the logs are proactively monitored for any anomaly, and if an anomaly is discovered this is dealt with accordingly. This is monitored 24-7, and depending on the severity dictates the required action being taken for the vulnerability identified.
Incident management type
Supplier-defined controls
Incident management approach
Users submit the incident via email or web portal. The incident is then received by a dedicated support team, who will action the incident as required. The reports are submitted once a month with the levels of severity and time of incident and SLA.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Covid-19 recovery

Covid-19 recovery

1. 3d supports organisations and businesses to manage and recover from the impacts of Covid-19, including where new ways of working are needed to deliver services.
2. 3d improves workplace conditions that support the Covid-19 recovery effort including effective remote working.
Tackling economic inequality

Tackling economic inequality

1. 3d supports educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.

2. 3d supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.

3. 3d supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity.

4. 3d take action to identify and manage cyber security risks in the delivery of the contract including the supply chain.

4. 3d influences staff, suppliers and communities through the delivery of the contract to support resilience and capacity in the supply chain.
Equal opportunity

Equal opportunity

Respecting and working with diversity to achieve powerful outcomes
3d is inclusive. The tools and methodologies are designed to engage the most diverse employee/stakeholder sample possible. Recognising that different people have different needs, levels of comfort using technology, language and literacy. We use a full spectrum of accessible cloud based tools and methodologies which cover the needs of all protected characteristics.


3d takes action to support staff health and wellbeing, including mental health in the workforce.

3d influences staff, suppliers and communities through the delivery of the contract to support health and wellbeing, including and mental health.


£200 to £180,000 a licence
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.