CATER & CO. THE SOCIAL KINETIC LIMITED

3d Transformation

3d Transformation is a cloud-based and mobile app using Machine Learning, real-time data visualisation and proprietary frameworks, to improve employee engagement, culture and wellbeing. It identifies organisational gaps and challenges to enable transformation, whilst bringing people together to co-produce solutions wanted and needed for individuals, organisations and systems to thrive.

Features

• Flexible delivery options: Digital, digital with support or Hybrid
• Bespoke Licensing Agreements: From 20 people to 15,000+
• Digital Access: Cloud-based and mobile app, available online and offline
• Dedicated Technical Support i.e.Digital Angels, Project Management and Communications
• Rapid data collection process
• Human Factor Data Maps
• ML powered data segmentation, data visualisation and reporting
• Team/organisational data and dashboards
• Security and confidentiality: Safely supports management and transfer of data
• Dynamic text, sentiment and topic analysis of feedback and ideas

Benefits

• Significantly increases the opportunities for success.
• Rapid, responsive and inclusive data dashboards for instant solutions
• Identifies challenges/opportunities in the 'here and now'
• Enables collaboration and co-creation across organisations and ecosystems
• Boosts staff morale, productivity, retention and wellbeing.
• Provides a baseline and regular live measures of progress/success.
• Combines leadership insight and operational data.
• Unlocks collective wisdom to enhance innovative potential.
• Provides a holistic view of employee experience and needs.
• Enhances the quality of services, citizen and employee experience.

£200 to £180,000 a licence

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at grace@thesocialkinetic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

489552944560345

Contact

Grace Doherty
02033971141
grace@thesocialkinetic.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • For cloud-based service: a modern web-based browser
  • Most recent version of web browser should be used
  • Cookies and Javascript must be enabled in the web browser
  • To access the mobile app: iOS 13.0 or later
  • To access the mobile app: Android 5.0 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are dependent on the severity of the issue: ; ; 1. If the problem is totally preventing a significant group of users from performing a business-critical function - 1 hour; 2. If the problem is totally preventing an individual user from performing a business-critical function, or severely restricting the effectiveness of a significant group of users - 4 hours; 3. If the problem is reducing the efficiency of a user or group of users but they can continue by the use of a workaround - 24 hours; 4. If the problem is causing a minor business impact - 48 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Available upon request
• Onsite support: Yes, at extra cost
• Support levels: We provide support and management between 9am and 5.30pm, Monday to Friday (excluding bank holidays). Extensions to timings for support is underway. All service levels are agreed on a contract-by-contract basis. If required, a formal SLA will be issued.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, user documentation with video tools and other training materials and supporting tools will be available to the user for the duration of their contract.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data at any time during the contract and a set time after the contract ends. This is included in the contract cost and the available file types are; CSV (Comma Separated Values); SPSS (Statistical Analysis Package); XML (Extensible Markup Language); HTML (Hypertext Markup Language); Fixed Field Text (Plain Text)
• End-of-contract process: The end of contract and off-boarding process is as follows and is included in the agreed service fee cost (Digital first, Digital and Hybrid). It can also be adapted to client needs and the service level agreement. This may attract an additional cost which would be agreed and detailed in the service level agreement:; ; Step 1: Agree data and content handover needs; · Reporting; · Risk and incident log; · Transfer and data handover ; Step 2. Client feedback survey and interview. Assess satisfaction, identify recommendations.; Step 3. Automatic alerts/messaging sequences to notify: access to the 3d app and services are ending. Allowing a minimum of 2 – 4 weeks notice.; Step 4. Data handover and reporting; Step 5. Security measures - see technical specifications.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: An application needs to be installed when using 3d Transformation on a mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Depending on who the user is - the 3d Transformation service interface includes:; ; - Data input by respondants; - Insight review by managers / leaders / HR; - Reporting and data download; - Other content - i.e. introductory information about 3d Transformation and user guidance on how to use 3d Transformation
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: We have conducted both manual and automated testing with users of assistive technology including screen readers and speech recognition. Additionally with people with hearing and sight impairment and also those with language and literacy challenges. We have done this with the support of VisionAid and their Digital Accessibility Testing and Training Centre (DATTC). Testing is ongoing and in line with Government guidelines.
• API: No
• Customisation available: Yes
• Description of customisation: The 3d Transformation cloud-based and mobile app can be customised and tailored by all users:; ; 1. With regards to delivery model: Digital first (Self-service), Digital first with support or Hybrid (digital with face to face engagement); ; 2. To focus on the client's specific areas of need and select the relevant service/s i.e. Transformation readiness review and Team alignment; ; 3. To select tools and services (including add-ons) such as: ; - Transformation and Human Factor check-ins; - Pulse check ins; - Reports; - Workshops; - Consultancy support

Scaling

• Independence of resources: Hosting services are managed by a third party to offer high availability and scalability of the 3d service. Customers purchasing any of The Social Kinetic's services will have their service hosted within their own unique infrastructure, which has no shared resources with any other organisation within the system.

Analytics

• Service usage metrics: Yes
• Metrics types: 1. Data sets, mapped to organisation type, department, service, role and level, and geography with tailored Human Factor Scores across your system. Produced in easy to read formats that staff and leaders can engage with easily.; ; 2. Comprehensive engagement metrics broken down into audience segments, levels and ‘Human Factors’ i.e. usage frequency and duration and correlation between the tool usage and Human Factor gaps such as knowledge, resources and skills, empowerment and culture, relationships and networks, belief and support and wellbeing. ; ; 3. Employee engagement with 3d ; ; 4. Improved Human Factor outcomes (benchmarked)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: As companies have a different objectives and needs, The Social Kinetic allow the export of a variety of data to suit the user's needs and role. There are also different options for adapting and customising the data output. ; ; Available file types are; CSV (Comma Separated Values); SPSS (Statistical Analysis Package); XML (Extensible Markup Language); HTML (Hypertext Markup Language); Fixed Field Text (Plain Text)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SPSS (Statistical Analysis Package)
  • XML (Extensible Markup Language)
  • HTML (Hypertext Markup Language)
  • Fixed Field Text (Plain Text)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • DOC and DOCX
  • ODT
  • HTML and HTM
  • PDF
  • XLS and XLSX
  • ODS
  • PPT and PPTX
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The 3d Transformation tool and framework is available 24/7/365, with approximately 99.97 percent uptime. We guarantee an uptime SLA of 99.95 percent. Details of refunds are available on request.
• Approach to resilience: Available on request
• Outage reporting: Information on service outages are available on request

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Multi-factor authentication
• Access restrictions in management interfaces and support channels: Multi-factor authentication is required for using a development workstation
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Our information security policy is based on industry standard best practice such as ISO 27001 and others, and is reviewed regularly. Our Security Officer has overall responsibility for information security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The configuration and change management processes apply to industry standards. These processes are reviewed on a monthly basis to allow the early identification of any potential security impacts.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Social Kinetic maintain policies to ensure compliance with laws and regulations, Services such as 3d Transformation and data processing also comply with laws and services. These following policies are confidential, internal, and may contain trade secrets. As such, they are not available to customers, even where NDAs are in effect.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All services are logged and the logs are proactively monitored for any anomaly, and if an anomaly is discovered this is dealt with accordingly. This is monitored 24-7, and depending on the severity dictates the required action being taken for the vulnerability identified.
• Incident management type: Supplier-defined controls
• Incident management approach: Users submit the incident via email or web portal. The incident is then received by a dedicated support team, who will action the incident as required. The reports are submitted once a month with the levels of severity and time of incident and SLA.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  1. 3d supports organisations and businesses to manage and recover from the impacts of Covid-19, including where new ways of working are needed to deliver services. ; 2. 3d improves workplace conditions that support the Covid-19 recovery effort including effective remote working.
• Tackling economic inequality:

  Tackling economic inequality

  1. 3d supports educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. ; ; 2. 3d supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.; ; 3. 3d supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity.; ; 4. 3d take action to identify and manage cyber security risks in the delivery of the contract including the supply chain.; ; 4. 3d influences staff, suppliers and communities through the delivery of the contract to support resilience and capacity in the supply chain.
• Equal opportunity:

  Equal opportunity

  Respecting and working with diversity to achieve powerful outcomes ; 3d is inclusive. The tools and methodologies are designed to engage the most diverse employee/stakeholder sample possible. Recognising that different people have different needs, levels of comfort using technology, language and literacy. We use a full spectrum of accessible cloud based tools and methodologies which cover the needs of all protected characteristics.
• Wellbeing:

  Wellbeing

  3d takes action to support staff health and wellbeing, including mental health in the workforce. ; ; 3d influences staff, suppliers and communities through the delivery of the contract to support health and wellbeing, including and mental health.

Pricing

• Price: £200 to £180,000 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at grace@thesocialkinetic.com. Tell them what format you need. It will help if you say what assistive technology you use.