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GB Group plc

GBG Loqate

Loqate is a real-time address validation and verification solution that provides the ability to capture and validate/verify addresses/changes to postal addresses and provide insight about a specific location e.g. geo co-ordinates, building height or flood risks. Loqate can validate email addresses, Bank Account details and mobile and landline phone numbers.

Features

  • Intuitive user interface and search tools
  • Instant data verification
  • Enrich basic location data
  • Returns results in sub-second speed
  • Improves on boarding experience
  • Supports targeted marketing campaigns
  • Validate telephone numbers, email addresses to confirm if live
  • Builds great customer relationships
  • Provides quality location intelligence
  • Provides full global coverage

Benefits

  • Validates input data to support onboarding process
  • Improves overall cusomer experience
  • Provides valuable insight to support targeted marketing campaigns
  • Provides usable customer profiles
  • provides fast and accurate validation services
  • Offers global service accross 240 global territories

Pricing

£200 a user a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Management@gbgplc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 9 0 1 4 1 7 3 3 7 9 3 1 3 2

Contact

GB Group plc Rhys Davies
Telephone: 01244 657333
Email: Bid.Management@gbgplc.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
The systems consuming GBG Loqate must be able to connect to HTTPS/Port 443 and also be TLS 1.2 compliant.
System requirements
  • HTTPS/Port443 Connection
  • Compatible Browser
  • Valid Licensed Credentials

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
24/7 frontline support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online documentation
Training available on request
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
GBG don't hold data, user credentials will be deleted 30 days after contract end (or sooner by request)
End-of-contract process
To be discussed with the client

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
API provided access to most functionality available through the Portal.
Some exceptions will exist such as producing PDF reports.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Via the API the service can be blended into your own applications

Scaling

Independence of resources
Capacity planning and management are part of the GBG Loqate Service provision. The usage and consumption of resources is regularly monitored and additional infrastructure can be introduced should usage approach capacity.

Analytics

Service usage metrics
Yes
Metrics types
Self Service reports are available for administrators
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via PDF reports or CSV file
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
User types in Search Criteria

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Target Availability is 99.9%
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
07/05/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The GBG Information Security Policy combines the development, delivery, management and maintenance of secure infrastructure and applications, in support of GBG Identity Management offerings, and specifically Verification and Assurance. Within GBG, the Chief Information Security Officer (CISO) has overall accountability for Information Security and it is the responsibility of the CISO to make the appropriate provisions for establishing controls to ensure adherence to the GBG Information Security Management System. The CISO also provides the Executive Management Team and GBG Shareholders with an Information Security review at the end of the financial year. The Company Secretary chairs the quarterly Internal Controls Board, and is the main document signatory for GBG. The Company Secretary is also head of GBG’s Legal team, who are responsible for ensuring compliance to all relevant legislation.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Undisclosed
Vulnerability management approach
Available on request
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Undisclosed
Incident management approach
Processes are in place.
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

At GBG our Environmental, Social and Governance Strategy (ESG) – Environment, Everyone and Ethics – reinforces our commitment to embed a sustainable and ethical approach in everything we do. It represents what makes us unique and provides the framework to drive action on the most impactful and important areas.
As part of GBG’s participation on the G-Cloud14 Framework, we have a Social Value Action Plan that is updated annually, demonstrating our commitments to meeting PPN06/20.
GBG commits to offering equal opportunities across our global workforce, achieved through our employment, training, and career development policies and practices, promoting equality of opportunity regardless of gender, sexual orientation, age, marital status, education, disability, race, religion or other beliefs including ethnic or national origin.
Everyone in our team has access to opportunities to learn, develop skills, grow their careers and progress. Through our training platform ‘be/developed’, we offer a broad range of power skills and job specific learning opportunities, updated regularly, promoting an inclusive and diverse culture. The platform is available to all GBG team members, including part-time and contractors, who are required to complete mandated training courses. We partner with different training providers globally to provide a mix of specialist and professional development for our team.
Influencing the behaviour of our staff and the communities we work in is imperative to GBG’s mission as an organisation. Examples include:
1. Demonstrating our commitment to Equality and Diversity.
2. Support LGBTQ+ team members, encouraging a culture of belonging and acceptance.
3. Tackle barriers to entry that many people experience, especially women in the technology sector.
4. GBG is a gold sponsor of Women in Identity’s flagship research, the ID Code of Conduct.
GBG’s ESG commitments can be found here: Environmental, Social and Governance | Investors | GBG (gbgplc.com)

Pricing

Price
£200 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Included: Subject to client requirement
Not Included: Subject to client requirement
Limited Time Period: Typically 4 weeks

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bid.Management@gbgplc.com. Tell them what format you need. It will help if you say what assistive technology you use.