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Kiteworks Europe AG

Kiteworks

Kiteworks comprehensive platform facilitates secure file sharing and collaboration within organisations. Offering features such as document management, secure file transfer, real-time collaboration, workflow automation, SFTP, Enhanced DRM and compliance tools. Users can access, share, and collaborate on files securely across devices, enhancing productivity while ensuring data security and compliance.

Features

  • Transfer content via multiple channels with FIPS140-2 certified encryption standards.
  • Next Gen Digital Rights Management with SafeView and SafeEdit.
  • NIST-CSF content-based risk policies, manage cyber-risk from exposed sensitive content.
  • Secure managed file transfer, streamlined workflows, automating manual tasks.
  • Integration with AV, DLP, CDR and ATP
  • Extensive Audit Trail for meeting GRC needs
  • Rest API’s and integration framework, quickly develop apps and integrations.
  • Data Sovereignty, Geofencing and IP-Restrictions, controls based on Geography, IP.
  • Virtual Data rooms, expedite secure collaboration with external parties.
  • Regular security updates and Compliance certifications inc ISO27001, SOC2, CE+

Benefits

  • Secure file sharing and collaboration regardless of file type/size
  • Address third party supply chain risk with Kiteworks granular controls.
  • Meet regulatory compliance providing audit trails, reporting tools, granular access-controls.
  • Centralised content management: unified hub of organised collaboration and documents
  • Cost saving by consolidating disparate solutions into a single platform.
  • Integration with best of breed systems and applications
  • Low maintenance including automated updates, Cloud hosting auto scalability.
  • Zero trust security model with granular access controls
  • Comprehensive immutable Audit and Logging for compliance monitoring.
  • Mobile productivity, share files and collaborate on the go.

Pricing

£34 to £202 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.gcloud@kiteworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 9 0 3 4 8 8 3 9 0 0 1 7 0 8

Contact

Kiteworks Europe AG Scott Chenery
Telephone: + 44-20-3398-6958
Email: sales.gcloud@kiteworks.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Kiteworks shall provide technical support by telephone, email, online portal seven (7) days per week, twenty-four (24) hours per day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All customers have a designated deployment manager to assist with on boarding. A support team is available 24/7, 7 days a week. Support is included in the service list price.

There is an option to pay extra for Premium technical support level .
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Free demo
Free Trial
Free deployment and configuration help
Free administrator train the trainer
Easy to access admin and user documentation if required
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users control their data at all times. They simply delete/move their data. Kiteworks do not have access to customer data
End-of-contract process
No additional costs. At the end of the contract service ceases

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All end user functionality works on mobile devices
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The service interface is accessible via the internet. Admin and users login here to access their account
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
The Kiteworks RESTful Enterprise API is programming language agnostic and enables you to quickly develop apps that leverage the power of the Kiteworks platform. Developers can build custom apps tailored to specific industries, business use cases, and integrate them within an existing IT infrastructure. The APIs allow you to do an HTTPS GET, POST, DELETE or UPDATE.

Kiteworks Developer site displays all available resources with APIs and lets you explore the API with your own data. API Guides contain the series of guides that explain how to use Kiteworks API to perform many different types of functions.

All API documentation can be found here
https://developer.kiteworks.com/getting-started/introduction.htm
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Kiteworks can be customised

Scaling

Independence of resources
Kiteworks offer multiple deployment types On-prem, Kiteworks cloud hosted (AWS), Customer cloud hosted (AWS,Azure), Hybrid, FedRamp.

All Kiteworks deployments scale from small to very large deployments. 
– From single appliance to large multi-tier deployments
– Add servers at any tier as needed (Kiteworks Hosted customers dployments are scaled automatically)
– Unlimited horizontal scale on each tier
– Zero configuration load balancing at each tier.

Analytics

Service usage metrics
Yes
Metrics types
With Kiteworks all activity on the platform is tracked and logged in real time. This includes user, admin and system actions (send/receive emails, upload/download/view files, etc.). Metrics on storage and licensing are logged. The audit log can be sent to a SIEM via normalised syslog.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export their data multiple ways for example use of the desktop sync client, via Enterprise connect to other connected data sources.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
If Customer has elected to utilize Hosting Services from Kiteworks, then Kiteworks agrees that Hosting Services will be available 99.9% of the time, seven (7) days per week. Further details can be found here https://www.kiteworks.com/legal/hostingsla/
Approach to resilience
For hosted Kiteworks systems via Amazon Web Services (AWS), please see the following FAQ: http://aws.amazon.com/s3/faqs/. Amazon provides highly secure and highly scalable infrastructure to some of the largest organisations. Kiteworks has partnered with AWS for hosted deployments of kiteworks because of resiliency and security of their products. For on-prem deployments, customers can solely own all aspects the system design, security and overall system lifecycle management.

Kiteworks offers high-availability in which the system operates continuously without failure for a long period of time.
Kiteworks provides the following three options for recovery and DR when a server is deleted or becomes unusable:
1 Single-server recovery with snapshots
2 Three-server, high-availability cluster with DR
3 Central replication of locations around the globe
Outage reporting
Customer Dashboard and email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels are restricted by both procedural and technical enforced security including infrastructure restrictions and privileged access management software.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Authorised by Cadence - ANSI National Accreditation Board
ISO/IEC 27001 accreditation date
20/10/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
SOC2+HITRUST Type2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC2 Type2
Information security policies and processes
Kiteworks are ISO27001, SOC2 Type2 certified, with a mature ISMS comprised of relevant adhered-to policies & procedures by all staff. Kiteworks has formal (documented and implemented) information security policies and operating procedures. The Information Security Policy can be provided as part of the Kiteworks Security Documentation package to specific emails by our legal team.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are controlled by the use of formal change control procedures. All systems within the SDLC follow a process of documentation, testing, quality control and managed implementation.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Kiteworks provide quarterly penetration tests, routine automated security. Kiteworks is also required to have independent, third party assessments for SOC2, ISO27001 and FedRAMP compliance. Customers may also perform penetration testing of their own systems.

Patches are released when needed and to close vulnerabilities. Kiteworks has a full assessment and remediation program. including validation, ranking, fix prioritisation
Response SLAs are based on CVSS scoring.
•Low Severity P3, 180 days
•Medium Severity P2, 90 days
•High Severity P1, 30 days
•Critical Severity P0, 7 days
Customers are promptly notified of security warnings, recommendations, resolution of security vulnerabilities, the release of security patches.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Kiteworks uses tools to monitor the production environment. When an alert meets a specific threshold a ticket is created and alert sent to authorised personnel. In addition an external penetration test is carried out annually, findings reviewed by senior management with high risk findings documented and tracked to resolution.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In an event of security incident, evidence is properly collected and maintained. There is an established incident management response plan. This is required as part of Kiteworks SOC2 compliance.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

Kiteworks is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Interested in the details of our privacy policy? Read more here https://www.kiteworks.com/privacy-policy/.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join Kiteworks.

Wellbeing

Kiteworks offers a number of wellbeing policies to employees, these include, but are not limited to, Mental wellbeing, counselling, Health programme.

Pricing

Price
£34 to £202 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Kiteworks Free trial includes all functionality of the Private Content Network for 30 days

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.gcloud@kiteworks.com. Tell them what format you need. It will help if you say what assistive technology you use.