Jacobs U.K. Limited

Virtual Event Space

Online stakeholder and end user engagement platform for a range of consultation event types of varying scales and complexities. Enables the display of information and subsequent gathering of feedback and opinion helping to avoid programme delays. Provides real-time discussion and face-to-face engagement in a safe and controlled environment.

Features

• Integration of your branding throughout the event experience
• Private and public options, with integrated attendee registration
• Shared through your website, social media and other digital platforms
• Enables immediate feedback to be easily gathered during a visit
• Live question and answer sessions with text chat
• Greater engagement with integrated video chat
• Booking system to arrange further engagements
• Survey forms and questionnaires
• Voice-overs and multi-lingual content
• On-demand support team to manage event

Benefits

• Inclusive and accessible to a wider audience 24/7
• Provides greater access and connects more people than ever before
• Reduced programme delays
• Drives continuity in consultation of project development plans
• Visitors can explore the room and content as they choose
• Reduced carbon footprint
• Reduced costs and time
• Improves safety of attendees and hosts
• Improves speed to market
• Supports other activities as part of an integrated strategy

£9,999.99 to £29,999.99 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

490572050616819

Contact

Hugh McMichael
0131 659 1500
hugh.mcmichael@jacobs.com

Planning

• Planning service: Yes
• How the planning service works: Initial scoping and consultation discussions to establish specific requirements and best event approaches. Review of content availability and requirements, guidance for advanced features selection based on the aim of the event and audience.; ; We work closely with you to understand the event requirements and guide you through the process to ensure the best possible event outcome. We provide production scheduling including appropriate review sessions and approval stages prior to live testing and final public deployment to ensure we meet specifications.; ; Providing templates and guidance material to meet specifications and implementation of customisation elements such as branding. We provide training as required for any advanced features such as the live chat / video functions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Virtual Event Space

Training

• Training service provided: Yes
• How the training service works: We provide usage guidance and training workshops for the live chat and video chat service if required. Live interactive demo session and walk-through of Virtual Event Space to provide a custom setup and understanding. Live event usage training and ongoing support provided for the duration of a live event.
• Training is tied to specific services: Yes
• Services the training service works with: Virtual Event Space

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Online or Hybrid events are still new for many people. We provide a full service solution that will enable the move to a cloud based engagement or events platform.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Virtual Event Space

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We encourage private testing of all content and event setup in advance of any event going live. This enables the review and approval of all content and functionality ahead of deployment and public access.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All elements of the Virtual Event Space are supported by dedicated staff for the duration of the live event. Technical staff are available to respond to any issues should they arise.

Service scope

• Service constraints: Full functionality is currently supported on all major modern internet browsers on all devices. Internet Explorer is not supported.; Support is provided remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Thursday - Usually within 24 hours ; Friday - Sunday - By Monday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Full support provided for all aspects of the platform included within the base cost

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 26/02/2020
• What the ISO/IEC 27001 doesn’t cover: Third party features and hosting which may be required as options)
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Virtual Event Space reduces carbon footprints both in the creation and usage stages of the event.; ; Virtual events do not require production or transportation of physical materials or any associated wastage.; ; Virtual events are attended online without the need to travel to a specific location.
• Covid-19 recovery:

  Covid-19 recovery

  Virtual or Hybrid events are the new normal in the post-pandemic era. People have become used to online solutions and the additional benefits these have brought. Engagement activities of all types can be carried out online without any slow down or delays to programme.
• Tackling economic inequality:

  Tackling economic inequality

  Virtual or Hybrid events are more accessible by a wider range of people than tradition in-person events
• Equal opportunity:

  Equal opportunity

  Virtual or Hybrid events are more accessible by a wider range of people than tradition in-person events
• Wellbeing:

  Wellbeing

  Virtual or Hybrid events are safer and more convenient for wider range of people than tradition in-person events. Online accessibility negates the need for travel arrangements at specific event times and can be accessed at any time suitable to the user.

Pricing

• Price: £9,999.99 to £29,999.99 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.