IMImobile Europe Ltd

Envoy Post - Digital & Hybridmail

Healthcare Communications' HybridMail removes the need to print and envelope communications. Our direct print2mail solution provides fulfilment and postage, full auditing and reporting of all mail. Configurability allows for simplex/duplex/mono/colour production per user.
An offsite, secure print and mail solution is essential to allow customers to focus on core business.

Features

• Streamline your outbound mail processes
• Secure connection to print-production site with immediate cost savings.
• Track mail items through to RoyalMail for final mile delivery
• Agile and scalable to allow for unforecasted, high volume mailings
• No hidden costs, prices include; print, fulfilment, consumables and postage
• quicker and cheaper mail production and postage
• Portal collect - injecting documents for delivery via portal

Benefits

• Track mail items through to RoyalMail for final mile delivery
• Agile and scalable to allow for unforecasted high-volume mailings
• No hidden costs, prices include; print, fulfilment, consumables and postage
• Flexible service with no minimum volumes
• Save time and space with printing/fulfilment equipment
• Environmentally friendly.

£0.40 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gauts@cisco.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

490594894058133

Contact

Simon Gaut
08432 163500
gauts@cisco.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: Non Required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times email tickets are acknowledged and receipted immediately 24/7 and assigned to a member of the support team. Responses times are inline with our standard SLA.; Technical support immediately available during office hours Monday to Friday (08:30 - 17:30) receipting and assigned service available outside of office hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provided our NHS clients with 24/7 telephone and email support provided by our Support Desk. Training and onsite project support can be provided if and when required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite, remote and online training available within the service provision. User Documentation also available to download from the system. Dedicated PM assigned throughout the life of the onboarding.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Online Tutorials/Tour guides
  • Video
  • PDF
  • Word
  • Excel
  • Powerpoint
• End-of-contract data extraction: Standard operating practice is that all data is downloaded from the system and returned to the client via HSCN connection to a local server within the Trust within 30 days of the contract end date. Users can also manually download all data from the web interface.
• End-of-contract process: All data is returned to the client, with all user accounts disabled within an agreed period following contract end date. All data is systematically deleted from HC systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All functionality is still available, with lay out different to support device variance.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A local application is installed within the Trust network to receive, encrypt and transfer data securely to the hosted platform. Direct printing available via print driver.
• Accessibility standards: None or don’t know
• Description of accessibility: All public facing web tools are supported through the use of Browsealoud technologies, enabling translation, reading tools and audio; Accessibility testing
• Accessibility testing: Services deployed in over 100 NHS Trusts.
• API: Yes
• What users can and can't do using the API: They can connect to the service.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: In line with data held and client specified requirements. Hierarchy, templates, placeholders and modes of communication. Service configuration and engagement based upon demographic rules. All provided as a managed service. Changes will be made via the Service Desk.

Scaling

• Independence of resources: We invest in the platform to ensure capacity is sufficient for demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time reporting available via a secure web dashboard. Details all communication activity and digital interactions. Supported by a monthly statement of account detailing billable units
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Excel and CSV currently.; Users can either access for manual downloads via the dashboard, or via scheduled downloads via the Data Transport Server application
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • REST API
  • Fhir
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a service availability of 99.95% with our historical performance exceeding this guarantee. As such no service credit or refund process has been necessary or is offered.
• Approach to resilience: Available upon request.
• Outage reporting: Email and SMS alerts to key workers.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User accounts are configured separately for management and support purposes.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BM TRADA
• ISO/IEC 27001 accreditation date: 27/05/2016
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Data Security and Protection Toolkit
  • NHS Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NHS Cyber Essentials; Data Security and Protection Toolkit
• Information security policies and processes: We have worked to ISO 27001 standards since accreditation in 2001 and relevant NHS Information Governance Toolkit ( Data Security and Protection Toolkit) requirements and NHS Cyber Essentials

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are implemented only after review and authorisation from relevant team members. Assessment is made for security and performance impacts.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are alerted through numerous sources including infrastructure suppliers, hardware and software supplier updates, NHS Digital CareCERT and other available media. Patches are deployed in a timely manner after internal review.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The platform is monitored using automated measures and alerts are configured for intrusion detection. Incident responses are dealt with in-line with service SLA's.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents can be logged using our service desk by users. Incident reports are held internally and are provided to customers upon request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Imimobile was acquired by Cisco in 2021. For more than 15 years, Cisco has worked toward a sustainable future by reducing emissions, reducing waste, building more efficient products, and setting and achieving ambitious goals. Cisco's products are built with sustainability in mind – whether that be smart city and smart building technologies that reduce energy consumption, or remote collaboration tools that allow people to work from anywhere, Cisco technologies are helping to reduce emissions.; The Cisco Foundation has committed $100 million over ten years to help reverse the impact of climate change. Cisco focuses on technology-based solutions, GHG and carbon reduction, climate resilience, green jobs, and community education and activation. Cisco continues its efforts to reduce emissions, reduce waste and set ambitious goals in our supply chain model and our technology development and production.; Cisco has achieved 100% renewable energy in several countries around the world and is on track to reach its goals to use electricity generated from renewable sources for at least 85% of Cisco's global electricity in 2022 and to reduce its Scope 1 and 2 GHG emissions by 60% in 2022. Cisco is also working with its suppliers to reduce emissions throughout our supply chain.; Cisco is committed to designing and managing its products and packaging for reuse, repair and resource efficiency. Cisco is on track to design 100% of new Cisco products and packaging to incorporate Circular Design Principles by 2025. Cisco also continues to deliver and improve its product service, takeback and reuse programs, supporting the 100% product return pledge.; Cisco commits to reaching net zero across all scopes of emissions by 2040, which includes our product use, operations, and supply chain; Cisco also commits to reaching net zero for all global Scope 1 and Scope 2 emissions by 2025.
• Covid-19 recovery:

  Covid-19 recovery

  Imimobile was acquired by Cisco in 2021. When the pandemic shut down businesses, schools, and society, Cisco sought to address the needs of the most vulnerable. This included supporting nonprofits that were helping first responders and people in need of food, rental assistance, or financial support due to income loss.; Cisco and its partners are working on networking, security, and IoT solutions that support everything from development and shipping of vaccines to administration and patient follow-up. Quality control, for example, is supported by AI-powered sensors and cameras that track temperature, spoilage, cartage efficiency and other factors. Security solutions — both cyber and physical — ensure that only the right people gain access to vaccines and information.; Cisco and Meraki have helped organizations large and small with technology donations and flexible pricing solutions. As we move past the pandemic, work won’t be the same. Many people won’t ever return to the office full time, which could have a positive impact on traffic jams, environmental pressures, and employment opportunities beyond major cities.; To make that work-from-home experience as seamless and flexible as possible, Webex is incorporating AI and other emerging technologies. Data sharing, brainstorming, instant messaging, or large meetings are all possible on a single platform that integrates work and creativity.; Cisco has worked with governments to build in secure remote connections for workers, empower citizen engagement, and to ensure that critical services function under the most challenging circumstances.; Cisco technologies have also smoothed the transition to remote learning, as have our corporate social responsibility programs, like Cisco Networking Academy, and our partnerships with nonprofits like Talking Points and MIND Research Institute. ; But to drive real change, partnerships are critical. Working closely with MuralNet, Cisco is providing financial support, along with technical and market expertise, to support a Sustainable Tribal Networks program.
• Tackling economic inequality:

  Tackling economic inequality

  Imimobile was acquired by Cisco in 2021. We power inclusivity through our Conscious Culture and social impact initiatives. Our Conscious Culture informs all aspects of the employee experience—from how we support employees across the full spectrum of diversity to how we engage teams and give back to communities.; At its core, to Power an Inclusive Future for All means helping the underserved and most vulnerable. Cisco believes that technology can be used to help solve our greatest social challenges, such as addressing critical human needs and disaster relief, economic inequality, digital inclusion, and education, including training in digital skills. Cisco set a goal in 2016 to positively impact one billion people by 2025 through our social impact grants and signature CSR programs. We engage with nonprofit partners to invest in early-stage solutions and form long-term partnerships that allow organizations to put technology to its highest and best use.; Cisco leads the private sector in responding to humanitarian challenges. In 2021, we merged two existing functions within Cisco—the Critical Human Needs portfolio team and the Tactical Operations (TacOps) team—to form Cisco Crisis Response. CCR brings together our Critical Human Needs investment portfolio, which provides cash and product grants to organizations responding to humanitarian crises and natural disasters, with our TacOps team, which, since 2005, has responded to more than 60 worldwide incidents, from natural disasters to forced mass migration, providing free crisis communication networks to support recovery. We are teaching IT skills to millions of students every year through the Cisco Networking Academy. In fiscal 2021, three million people participated in Cisco Networking Academy courses in 180 countries, bringing the total to 15 million students. We expanded the Cisco Networking Academy by launching Skills for All, a mobile-first platform offering learners a personalized pathway to entry-level technology jobs.
• Equal opportunity:

  Equal opportunity

  Imimobile was acquired by Cisco in 2021. At Cisco, diversity, equity and inclusion starts at the top: 46% of our ELT are women and 54% are diverse in terms of gender or ethnicity. With respect to our Board of Directors, 36% are women, 64% are men, 9% are Asian, 9% are African American or Black, and Native American, 82% are White, and 18% are diverse in terms of sexual orientation.; Based on our annual fiscal 2020 data, our global employee base was comprised of 27% women and 73% men, and our U.S. employee base was comprised of the following ethnicities: 51.8% White/ Caucasian, 36.5% Asian, 5.8% Hispanic/ Latinx, 4.1% African American/Black, 1.4% two or more races (not Hispanic or Latinx), and 0.4% additional groups (including American Indian, Alaska Native, and Native Hawaiian or other Pacific Islander). ; This year, we continued our momentum and growth in the diversity of our workforce. We have continued to make significant gains in diverse talent even while we continue to navigate the challenges and impacts of the pandemic. Of special note is the accelerated progress Cisco is making in attracting African American/Black talent at both the non-executive and Director/VP levels.; Cisco has signed the CEO Action for Diversity and Inclusion Pledge.; We announced our Social Justice Beliefs, which includes a set of actions including our response to systemic racism and a commitment to be antiracist in all forms.; Cisco has always been committed to compensating our employees fairly and equitably. We are a founding signer of the White House Equal Pay Pledge and the Parity.org pledge, and we are leading the charge to make fair pay a reality for all employees through the Employers for Pay Equity Consortium. We have introduced an innovative, inclusive framework that provides us powerful analytics to evaluate our compensation system.
• Wellbeing:

  Wellbeing

  Imimobile was acquired by Cisco in 2021. When people are respected for who they are and encouraged to seek balance between work and personal life, we believe they are more productive and successful in their jobs and able to give their best to their families and communities. In fiscal 2017, we set a goal to achieve 80% employee participation in community impact by 2020. We achieved that goal last year and sustained it through fiscal 2021. We were honored to be ranked number 1 on the Great Place to Work® list of the World’s Best Workplaces in 2020, with 93% of employees surveyed saying Cisco is a great place to work.; We are a founding member of the Responsible Business Alliance (RBA) and have long adopted the RBA Code of Conduct as our Supplier Code of Conduct. We maintain high expectations of our global network of suppliers, engaging closely with them to protect human rights, promote health and well-being, and extend economic opportunity. We assess our suppliers’ conformance to our policies through risk assessments, audits, and targeted engagements.; We continued to offer employees “A Day for Me,” which were paid days off that allowed for each individual to recharge and rest.; Approximately 2 million Team Space Check-Ins by our employees in fiscal 2021, reflecting 85% of employees submitting Team Space Check-Ins.; Employees wellbeing is promoted at Cisco by:; • Regular check-in company meetings; • Team Space for weekly updates to leaders; • Functional/regional all-hands meetings; • Leadership Quarterly and Leader Day; • ‘We are Cisco’ online community; • 29 Inclusive Communities comprised of 11 employee resource organisations and 18 employee networks

Pricing

• Price: £0.40 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gauts@cisco.com. Tell them what format you need. It will help if you say what assistive technology you use.