NORTH HIGHLAND UK LIMITED
Intelligent Automation
North Highland's Intelligent Automation combines RPA with AI to create adaptive workflows that think, learn, and improve. With 92% of businesses accelerating AI investments, our holistic approach across six dimensions—culture, experience, people, data, process, and technology -redesigns processes, automates tasks, reduces costs, and delivers significant ROI.
Features
- Uses RPA to automate repetitive, rules-based tasks
- Streamlines workflows and eliminates manual handoffs
- Integrates systems to create seamless process flows
- Applies Machine Learning to automate knowledge gain/ pattern recognition
- Natural Language Processing and Understanding to process unstructured data
- Natural Language Generation to translate data into readable reports
- Uses AI to automate knowledge application and decision support
- Implements Virtual Agents to handle routine human interactions intelligently
- Creates workflows that can think, learn, and adapt over time
- Handles exceptions intelligently rather than just following rules
Benefits
- Automates 50-70% of identified tasks through RPA and AI
- Reduces annual operational costs by 20-35%
- Cuts process completion times by 50-60%
- Reduces error rates by 30-40% through consistent automation
- Enables 5-6x faster decision-making through AI insights
- Creates workflows that learn and improve from experience
- Processes unstructured data (emails, documents, conversations) with AI
- Makes predictions and recommendations based on patterns
- Provides insights and explanations for automated decisions
- Increases team productivity by up to 60%
Architecture roles
Business architect
| £640.00 |
£475.00 |
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,825.00 |
£1,325.00 |
Data architect
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £3,495.00 |
£2,500.00 |
Enterprise architect
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
Network architect
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,825.00 |
£1,325.00 |
Security architect
| £1,170.00 |
£850.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
Solution architect
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
Technical architect
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
Chief digital and data roles
Chief data officer
| £3,495.00 |
£2,500.00 |
Chief information security officer
| £3,495.00 |
£2,500.00 |
Chief technology officer
| £3,495.00 |
£2,500.00 |
Data roles
Analytics engineer
| £640.00 |
£475.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Data analyst
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £2,350.00 |
£1,725.00 |
Data engineer
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Data ethicist
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Data governance manager
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Data scientist
| £640.00 |
£475.00 |
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
| £2,915.00 |
£2,150.00 |
Machine learning engineer
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
Performance analyst
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
IT operations roles
Application operations engineer
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
Business relationship manager
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
Change and release manager
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
Command and control centre manager
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
End user computing engineer
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
IT service manager
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £2,915.00 |
£2,150.00 |
Incident manager
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
Infrastructure engineer
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
Infrastructure operations engineer
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
Problem manager
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
Service desk manager
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Service transition manager
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
Product and delivery roles
Business analyst
| £640.00 |
£475.00 |
| £715.00 |
£525.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Delivery manager
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £2,915.00 |
£2,150.00 |
Digital portfolio manager
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £2,915.00 |
£2,150.00 |
Product manager
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Programme delivery manager
| £1,490.00 |
£1,095.00 |
Service owner
| £1,490.00 |
£1,095.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
Test engineer
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
Test manager
| £1,490.00 |
£1,095.00 |
| £2,915.00 |
£2,150.00 |
Software development roles
Development operations (DevOps) engineer
| £640.00 |
£475.00 |
| £715.00 |
£525.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
| £2,350.00 |
£1,725.00 |
Frontend developer
| £640.00 |
£475.00 |
| £715.00 |
£525.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Software developer
| £640.00 |
£475.00 |
| £715.00 |
£525.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £1,825.00 |
£1,325.00 |
| £2,350.00 |
£1,725.00 |
| £2,350.00 |
£1,725.00 |
User-centred design roles
Accessibility specialist
| £715.00 |
£525.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £2,915.00 |
£2,150.00 |
Content designer
| £715.00 |
£525.00 |
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Content strategist
| £1,170.00 |
£850.00 |
Graphic designer
| £715.00 |
£525.00 |
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Interaction designer
| £715.00 |
£525.00 |
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Service designer
| £715.00 |
£525.00 |
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Technical writer
| £1,170.00 |
£850.00 |
| £1,825.00 |
£1,325.00 |
User researcher
| £715.00 |
£525.00 |
| £880.00 |
£645.00 |
| £1,170.00 |
£850.00 |
| £1,490.00 |
£1,095.00 |
| £1,825.00 |
£1,325.00 |
| £2,915.00 |
£2,150.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
The Certification Body of Aprio, LLP
-
ISO/IEC 27001 accreditation date
-
Wednesday 24 July 2024
-
What the ISO/IEC 27001 doesn’t cover
-
ISO27001 certification does not cover handling of specific data types such as health care and payment transactions that are covered under other certifications such as HIPAA and PCI.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
The British Standards Institution bsi
-
ISO 9001 accreditation date
-
Saturday 6 July 2024
-
What the ISO 9001 doesn’t cover
-
Our ISO9001 certification specifically covers Business Analysis, Project Management, and managed services. Other service areas we provide, such as Organisational and Change Management fall outside the current certification scope.
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
4ae803c4-cffe-4e8f-9739-7ac106532076
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
331483cd-9060-4fbf-9074-d55ec6ed6e4e
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Volunteering opportunities for staff
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
Service documents
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