SKY DISCOVERY UK LTD

eDisclosure / eDiscovery services

eDiscovery services using Relativity/Relativity One, supported by a highly experienced team of consultants offering proactive advice in relation to the investigation and/or review of email, documents and chat data, in litigation and investigations

Features

• Secure, SaaS-based eDiscovery hosted in approved cloud environments
• Supports small matters through to large-scale, multi-terabyte investigations
• Keyword search, concept clustering, email threading, and near-duplicate detection
• Supports automated AI review and TAR review
• Granular permissions for legal, investigation, and external reviewer roles
• Full audit trails to support compliance, governance, and legal defensibility
• Native support for Exchange, SharePoint, OneDrive, Teams, WhatsApp, Slack
• 24/7 service support by experienced consultants
• Incorporates machine translation
• Supports full reaction workflows

Benefits

• No on-premise hardware or platform maintenance required
• Advanced analytics/AI workflows help reviewers find relevant information faster
• Capacity increases or decreases in line with case requirements
• Proven workflows and audit trails reduce legal and compliance risk
• Internal and external teams can work in the same environment
• Strong access controls, encryption, and monitoring
• Efficient review workflows and analytics lower manual review effort
• Secure access for authorised users from any location
• Dedicated team with years of eDiscovery experience support the platform

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mflavell@skydiscovery.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

491323812733140

Contact

Martin Flavell
03335330098
mflavell@skydiscovery.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • EDiscovery and forensics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There is a maintenance window at 2AM every Sunday when the systems could be down for 2 hours.
• System requirements:
  • Windows or Mac OS
  • Web browsers should be either Chrome (recommended), Firefox, Safari, Edge
  • Minimum 5 GB RAM (10GB recommended)
  • Screen resolution 1366×768 to 2560×1440

User support

• Email or online ticketing support: Yes
• Support response times: We have an SLA of 30 minutes during working hours; 2 hours outside of working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide proactive, expert support led by a dedicated lead consultant with a backup consultant, which is also supported by our global consulting team for round‑the‑clock coverage. ; ; Platform availability is 24×7 except for a standard maintenance window; our engineered service objectives are RPO 1 hour / RTO 4 hours; ; Support is provided at our standard consulting rates.; ; We maintain an incident management framework with tested playbooks, annual third‑party web app penetration tests, and vulnerability scanning/patching SLAs to protect service continuity.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Relativity is very simple to use at a base level. Typically our experienced consulting team will conduct a 30 minute - 1 hour training session at the beginning of the matter. Further training can then be provided as the matter progresses and new features are requested.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract we offer a Relativity ARM archive which is the proprietary Relativity format for archives.
• End-of-contract process: There is no required notice period. There are no additional fees at the end of the contract except for the optional ARM archive.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Relativity can be integrated directly with other systems via the API to perform tasks such as automatically uploading data or exporting data
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Clients can tailor Sky Discovery’s service extensively to meet the specific needs of each matter. Working with a dedicated lead consultant, clients design customised workflows covering data collection, processing priorities, Early Case Assessment, and review strategies such as linear, keyword‑based, or technology‑assisted review. They can specify deduplication rules, batching methods, coding layouts, redaction workflows, and dashboard/reporting preferences to align with case objectives.; Clients may also enable optional proprietary tools—including Sky Chat, Sky Retrieve, Photo Search, Smart Extract, Machine Translation, and Machine Transcription, allowing them to enhance efficiency based on their unique data challenges.; ; Custom solutions can be designed using sample data. Metadata mapping, external integrations, and bespoke project management and communication plans ensure the service fits seamlessly into each client’s workflow.

Scaling

• Independence of resources: Our environment is hosted in AWS which gives us flexibility to increase resource where necessary. Relativity is architected in a way that is extremely scalable, supporting 100's of concurrent users

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: We offer as standard a Relativity ARM archive which is the proprietary Relativity format for archives. There is also the options of exporting in a generic "flat-file" format with natives and images.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Industry standard DAT/OPT format
• Data import formats:
  • CSV
  • Other
• Other data import formats: Industry Standard DAT/OPT format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We warrant an average monthly availability of 97%, to be measured by availability 24 hours a day, seven (7) days a week. For the calculation of the availability, downtimes will be accounted for in full minutes.; ; If in the middle of the month the service level as defined above is not met and Sky Discovery is at fault for said shortfall, the Buyer may deduct 0.5% of their monthly Fees on the following basis:; (a) Monthly Fees include used user licences leading up to and including the time of the outage;; (b) Buyer must report a fault within 24 hours of the service outage; ; (c) The Supplier service assurance does not cover service difficulties caused by; ; (i) scheduled downtimes for maintenance and updates; ; (ii) acts or omissions by the Buyer or end-user; ; (iii) behaviour of Buyer or end-user equipment, facilities or applications; ; (iv) faults in Buyer or end-user equipment or software; ; (v) damages due to external causes, e.g. vandalism, theft, terrorism, etc.; ; (vi) downtimes due to technical or other problems not caused by the Supplier (caused by third parties etc.); ; (vii) Acts of God and any other situations beyond the control of the Supplier.
• Approach to resilience: Available on request
• Outage reporting: Email alerts are sent to all users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Sky Discovery restricts access to management interfaces and support channels using role-based access controls and least-privilege principles. Access is limited to authorised personnel only, protected by strong authentication and multi-factor authentication where appropriate. Administrative and support activities are logged and monitored, and access rights are reviewed regularly and removed promptly when no longer required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sky Discovery follows an information security management framework aligned with ISO/IEC 27001 and the UK Cyber Essentials scheme. Information security policies are approved by senior management and cover areas including access control, risk management, incident response, data protection, and acceptable use. Responsibility for information security sits with designated leadership, with clear reporting lines into senior management to ensure oversight and accountability. Compliance with policies is enforced through role-based access controls, staff security awareness training, documented processes, and regular reviews of technical and organisational controls. Security risks, incidents, and non-conformities are formally reported, assessed, and remediated to ensure ongoing effectiveness and continuous improvement of the security programme.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Sky Discovery operates formal configuration and change management processes aligned with ISO/IEC 27001 and cloud security best practices. Service components are tracked throughout their lifecycle using controlled configuration records and versioned repositories, ensuring assets are documented from deployment through retirement. All changes are assessed through a defined change process that evaluates operational and security impact, including risk, data protection, and access implications. Changes are reviewed and approved prior to implementation, tested where appropriate, and recorded for auditability. Post-change reviews are conducted to confirm successful implementation and to identify any security or stability issues.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Sky Discovery operates a vulnerability management process aligned with ISO/IEC 27001 and cloud security best practices. Potential threats to services are assessed through continuous monitoring, vulnerability scanning, and risk assessment, including endpoint and workload protection aided by CrowdStrike. Security patches are prioritised based on severity and risk, with critical patches deployed as soon as practicable through controlled change processes. Information on vulnerabilities and emerging threats is obtained from CrowdStrike intelligence, cloud service provider security advisories, vendor bulletins, and recognised vulnerability databases
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sky Discovery operates protective monitoring aligned with ISO/IEC 27001 and cloud security best practices. Potential compromises are identified through continuous monitoring of systems, logs, and security alerts, including endpoint and workload monitoring using CrowdStrike and cloud-native monitoring tools. When a potential compromise is detected, incidents are investigated promptly in accordance with the incident response process, with actions taken to contain, remediate, and assess impact. Security incidents are escalated to appropriate stakeholders and senior management as required, with response times prioritised based on severity and risk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Sky Discovery operates a formal incident management process aligned with ISO/IEC 27001. Pre-defined procedures are in place for common security and operational events to ensure consistent handling and escalation. Users report incidents through Sky Discovery’s service desk ticketing system, which provides a centralised, auditable record of all incidents. Reported incidents are triaged, prioritised based on severity and impact, and investigated in line with documented response procedures. Incident updates and reports are provided to relevant stakeholders through the service desk, with post-incident reporting and review conducted where appropriate to support continual improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer free Proof of Concept (POC) trials for custom workflows which are untested. The scope of the POC (including timescales) and the measure for success is defined prior to the POC commencing.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 5 November 2024
• What the ISO/IEC 27001 doesn’t cover: Excluded locations (physical offices); Excluded departments (non-service delivery functions)
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B8b4963d-fc9b-4366-a072-55e0abc198d0
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Volunteering opportunities for staff

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mflavell@skydiscovery.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.