INTEGRITY360 LIMITED

Tenable.io

A cloud-based vulnerability management solution

Features

• Automated & Predictive Prioritisation
• Integrated application for Container security & Cloud security
• Integrated application for Active directory security
• Integrated applications for Web Application Scanning
• Integrated applications for Asset tracking
• Documented API and integrated SDK
• SLA with uptime guarantee
• Integrated applications for Comprehensive scan options

Benefits

• Customer-friendly, elastic asset licensing
• SLA with uptime guarantee
• Integrated container security
• Integrated web application scanning
• Integrated active directory security
• Accurate asset-based vulnerability tracking
• Modern Cloud and Mobile Architecture
• Comprehensive Configuration Auditing
• Widest Coverage for Vulnerabilities and Compliance Regulations
• Unified Dashboards View

£14.55 to £28.00 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

491952280723304

Contact

Davide Poli
02083721000
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Either - Tenable.io can be used as a stand-alone SaaS or integrated into our SecurityCenter Continuous View product. Vulnerability Management, Lumin, Tenable.ad, Tenable.cs and Web Application Scanning are add-on's to the main Tenable.io platform.
• Cloud deployment model: Public cloud
• Service constraints: Tenable IO must be accessed via a web browser.Tenable.io hosted on a public cloud, Amazon Web Services. Tenable.io uses state-of-the-art container technology to create and segregate customer environments. All customer accounts, vulnerability data and user settings are contained within a container uniquely allocated to each specific customer. Data contained within one container cannot leak or otherwise be intermingled with another container, thus ensuring the privacy, security and independence of each customer environment.
• System requirements:
  • Scanners and agents collect data to be reported by Tenable.io.
  • Tenable.io is configured with a regional, specific cloud scanner
  • Users can also link Nessus scanners, NNM scanners,
  • WAS scanners, Container Scanners
  • PVS scanners, and Agents Nessus Agents if desired

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tenable offers at no additional cost our "Advanced Support Plan" which includes telephone, chat, email and portal support including an online knowledge base. Our support is available 24 hours a day, 7 days a week, 365 days a year. Details: https://www.tenable.com/support/technical-support/plans; RTO varies due to the critical nature, but all within a 24 hour window.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The chat feature is available once a named contact has logged into the support portal. Chat support is available to customers with Standard or Premium Support plans 24 hours a day, 365 days a year.; ; Detailed response available https://www.tenable.com/section-508-voluntary-product-accessibility
• Web chat accessibility testing: Salesforce provide the chat facility for the community website (including the support function). Please refer to Salesforce documentation for further information.
• Onsite support: Yes, at extra cost
• Support levels: Nessus Pro, Standard, Premium and Premium for Federal. Each support level includes 24x7x365 Email, Portal and Chat support, the Standard and Premium Packages include Phone Support. Additional details can be found in http://static.tenable.com/prod_docs/Tenable_Technical_Support_Plans.pdf
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are a range of support and training facilities provided to help new users. These range from FOC on-demand training through to professional services onsite; an online support portal and customers community forums.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • CSV
  • XML
• End-of-contract data extraction: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for no more than 180 days for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.
• End-of-contract process: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for no more than 180 days for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Nessus Manager and Tenable.io integrate with leading Mobile Device Management (MDM) products (AirWatch, Apple Profile Manager, Blackberry UEM, Good MDM, Microsoft Intune, MaaS360, MobileIron) to capture device info for iOS, Android and Windows phones to perform vulnerability and compliance assessments. Unmanaged devices can continue to be assessed for vulnerabilities and security issues via Passive Vulnerability Scanning - inspection of network traffic generated by the mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based console; Restfull API
• Accessibility standards: None or don’t know
• Description of accessibility: Access to Tenable.io is through a web browser utilising TLS/SSL secure communication. Support is either via phone, email or our support portal.
• Accessibility testing: Detailed response available https://www.tenable.com/section-508-voluntary-product-accessibility
• API: Yes
• What users can and can't do using the API: Users can easily integrate and automate the sharing of capabilities and vulnerability data, or build on the Tenable.io platform, leveraging a fully documented API set and SDK. There is no extra cost to use these tools to maximize the value of your vulnerability data.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Tenable.io has a large number of filtering options available for the purpose of filtering down the resultant vulnerability and configuration data. These filters can be combined in various ways and allows for the organization to quickly filter down to the subset of the data that is pertinent to the task at that time.

Scaling

• Independence of resources: Tenable commits to provide 99.95% average uptime with respect to the Cloud Services during each calendar month of the subscription term. http://static.tenable.com/prod_docs/Service_Level_Commitment.pdf. Currently (April 2022) Tenable.io utilises AWS autoscaling to provide expansion of the service as required

Analytics

• Service usage metrics: Yes
• Metrics types: License usage. Further information: https://docs.tenable.com/tenableio/vulnerabilitymanagement/Content/Settings/ViewLicenseInformation.htm
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Tenable

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Tenable.io uses state-of-the-art container technology to create and segregate customer environments. All customer accounts, vulnerability data and user settings are contained within a container uniquely allocated to each specific customer. Data contained within one container cannot leak or otherwise be intermingled with another container, thus ensuring the privacy, security and independence of each customer environment.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Tenable IO has the facility to allow users to export their data either via the console or via the API
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
• Data import formats: Other
• Other data import formats: Nessus scanner format

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All customer data is marked with a "container ID", which corresponds to a single customer subscription. This container ID assures that access to a customer’s data is limited to only that customer. All data is encrypted at all times; at rest and in-transit
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Tenable.io uses state-of-the-art container technology to create and segregate customer environments. All customer accounts, vulnerability data and user settings are contained within a container uniquely allocated to each specific customer. Data contained within one container cannot leak or otherwise be intermingled with another container, thus ensuring the privacy, security and independence of each customer environment.

Availability and resilience

• Guaranteed availability: Tenable commits to provide 99.95% average uptime with respect to the Cloud Services during each calendar month of the subscription term. If in any calendar month this uptime commitment is not met by Tenable and Customer was negatively impacted, Tenable shall provide, as the sole and exclusive remedy for unavailability or performance degradation of the specific Tenable Cloud Services, a service credit.
• Approach to resilience: Tenable uses health and status data to detect and address potential issues in a timely manner, thereby maintaining SLA commitments. Tenable Cloud services are replicated both within and across AWS regions. Should both instances in a region fail (or the region suffers an outage in general), the regional-failover layer (usually using dynamic DNS) will instead direct traffic to the other three regions. Failover is closest-path to the traffic origin.
• Outage reporting: Tenable.io disaster recovery procedures have several levels and are designed to react to situations that may occur from anywhere between once in five years to once in 50 years. Depending on the scope of the disaster, the recovery procedures vary in time from 60 minutes to 24 hours.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Multi-factor authentication is either supported by the SAML broker (such as Ping, Duo, etc.), or SMS one-time codes through the built-in integration with Twillo.
• Access restrictions in management interfaces and support channels: The system administrator sets up the user accounts, not Tenable.io. User accounts are assigned roles that dictate the level of access a user has in Tenable.io. You can change the role of a user account at any time, as well as disable the account.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Granular Role Based Access Controls are used within Tenable.io to control access to different features and functions. User management is restricted to a specific Administrator role.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 22/11/2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Policies are written based on the NIST framework, CEB library best practices , SANS institute documents and Tenable's experience. Policies are shared and reviewed collectively during meetings. Once approved, policies are disseminated to all employees via our internal network protal. Policies are reviewed, revised, and updated on annual basis.
• Information security policies and processes: Policies are written based on the NIST framework, CEB library best practices , SANS institute documents and Tenable's experience. Policies are shared and reviewed collectively during meetings. Once approved, policies are disseminated to all employees via our internal network protal. Policies are reviewed, revised, and updated on annual basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Not all systems require the same amount of development, testing, and approval. Changes to some systems are routine and represent little or no risk. Therefore, to ensure reasonable processing time for routine maintenance and other low risk change requests, and to ensure that more significant, higher impact changes receive the appropriate scrutiny and planning, the following types of changes have been established. These types have corresponding development, testing, and implementation requirements as well as specific approvals necessary to process. Classification of Change Types:; Provisioning ; Configuration ; Maintenance/ Upkeep ; Development (existing); Development (new)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Internal vulnerability assessments are conducted weekly. Vulnerability management assessments include, but are not limited to, workstations, servers, cloud instances, networks, labs, internet-facing services, Tenable products, and third-party products.; ; Internal penetration tests are conducted quarterly. Tenable's internal penetration testing team performs assessments to identify risks that require mitigation. Our internal penetration testing methodologies follow the standards from NIST 800-115 and the PTES Technical Guidelines.; ; External 3rd party Penetration tests are also done annually for our cloud-based offerings and can be provided to customers, upon request, under an NDA agreement.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All application logs, audit logs, syslog, and any other textual logs are captured and transmitted immediately to a 3rd party logging system. Additionally, all changes and actions taken in the AWS consoles are logged using CloudWatch. Alerts are generated when certain actions or conditions are met. Alerts are sent using our alerting and notification system.
• Incident management type: Supplier-defined controls
• Incident management approach: Information Security Incident Management follows NIST frameworks, US-CERT guidelines and best practices.; Notification will be made within 48 hours and not before the initial incident report, containing the basic facts, is completed. Notification will be sent to the data breach contact notification on file. Notification will be by email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We believe good governance at all levels is necessary to; drive corporate responsibility, which in turn promotes the; long-term interests of our stockholders and strengthens our; Board of Directors and management accountability.; As a part of its primary duty overseeing our corporate; strategy, our Board of Directors also oversees how; environmental and social issues may impact the long-term; interests of our stockholders and stakeholders. At Tenable,; we stress that corporate responsibility is part of every; employee’s job because achieving operational excellence is; intrinsically tied to how responsibly we run our business.; In 2020, we pooled internal and external resources to; assess ESG factors that are material to our business.; Partnering with external ESG consultants, we analyzed our; businesses to better understand our material ESG risks and; opportunities using a two-step process.; We analyzed the ESG topics that are most important to our business,; stockholders, and other key stakeholders, which were determined by; engaging in the following analyses:; Step 1: Research; 2 Step 2: Stakeholder Analysis; 1; • Stockholder Analysis - Analyzed our current stockholder base, as well as; potential new prospective investors, in order to identify key ESG issues; impacting stockholder voting history; • ESG Rating Agency Analysis - Identified, analyzed, and summarized; the key factors evaluated by the most influential agencies issuing ESG; scores, including, but not limited to, Institutional Shareholder Services,; MSCI, and Sustainalytics; • Best Disclosure Practices - Researched best practices used by; peer companies to determine how we can best disclose, share,; and communicate our ESG policies, principles, and practices; • Internal Feedback - Considered feedback from employees to help; determine which topics have the greatest impact on our business
• Covid-19 recovery:

  Covid-19 recovery

  Tenable has always embraced a distributed workforce and has; long empowered our employees to work remotely. We’ve invested; in a technology infrastructure that enables our employees to work; securely and effectively from any location in the world, and have; practiced doing so for some time. Our globally distributed and remote; teams have developed deep muscle memory in delivering with agility; and speed. In moments like these, transparent communication; is more critical than ever. Tenable has invested extensive time in; internal and executive communications such as increased “all hands”; meetings. The company prides itself on open, transparent, and; continuous communication with employees.; When the pandemic began unfolding, Tenable launched weekly; company-wide meetings led by the CEO and featuring a changing; lineup of guest speakers to discuss everything from our evolving; strategy in an uncertain global environment to new benefits to how; to work from home effectively. These meetings always include Q&A; and employees have the option to pre-submit their questions online; or ask them live during the meeting.; Lastly, the company has recently reimagined its intranet, using user; behavior data and our annual engagement survey results to focus; more sharply on the information employees need to execute on; Tenable’s vision and strategy.
• Tackling economic inequality:

  Tackling economic inequality

  At Tenable, we seek to cultivate a diverse and inclusive; workforce and environment to achieve exceptional; business results. When we value and celebrate; differences, we drive more innovation and grow closer; to our customers, partners, and communities. We strive; to be a career destination where employees from all; backgrounds are welcome and empowered, treated with; fairness and respect, presented with opportunities to; make a difference, and provided opportunities to grow.; We undertake numerous efforts to increase diversity; in our employee population and to foster a culture of; fairness and belonging through a number of measures; in our recruiting, engagement, retention, and outreach; practices. Our dedicated Diversity & Inclusion Council; and Employee Resource Groups – along with our; committed leaders and managers – strive to attract and; hire employees who bring broad diversity of background,; thought, and style into the company and foster a sense; of inclusion to make them want to stay. In addition to; our global talent acquisition team receiving a diversity; sourcing and recruiting certification, we have hired a; DE&I leader to help spearhead these initiatives.

Pricing

• Price: £14.55 to £28.00 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Nessus Home (free) is limited to 6 IP addresses and the inability to perform compliance checks.
• Link to free trial: https://www.tenable.com/products/tenable-io/evaluate

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.