Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Dreamserve Ltd

Digital Service Design and Transition

The Dreamserve Digital Service Design and Transition offering is available to help buyers to either establish a Cloud-friendly Service Design and Transition capability, or simply complement or improve an existing in-house function by selecting the “Build”, “Improve” or “Assist” options

Features

  • Out-of-the-box capability to construct Cloud-ready services
  • Service Design focus on value creation and whole life cost
  • Service Design Packages defining operation-ready services and support models
  • Catalogue, service classification and tiering based on business impact
  • Cloud security, data protection and required security protocols
  • Service Transition converting approved Service Design Packages into releasable components
  • Operational acceptance criteria defined observing organisational policies and standards
  • Key operational stakeholder management of process leads and run teams
  • Assurance checkpoints to ensure compliance and avoid technical debt
  • Knowledge Transfer between teams and suppliers

Benefits

  • Stability with services that have been designed to run reliably
  • ROI through a right-first-time approach to the introduction of services
  • Value derived in BAU by minimising disruption to business operations
  • Users, support staff and the business are prepared for change
  • An effective knowledge base is constructed
  • Responsibilities agreed ensuring speedy restoration of services following unscheduled downtime
  • Requirements traceability from capture through to testing and validation phases
  • Service stability evidenced in Early Life Support warranty period
  • Access to practiced, accredited ITSM professionals proven in the field

Pricing

£350.00 to £1,250.00 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.barker@dreamserve.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 9 2 0 4 1 1 7 7 5 8 7 4 4 8

Contact

Dreamserve Ltd Andy Barker
Telephone: 07805456231
Email: andy.barker@dreamserve.co.uk

Planning

Planning service
Yes
How the planning service works
The planning stage is an early and essential element of all Dreamserve G-Cloud service delivery. Objective and desired outcomes are determined upfront with our customers together with priorities and timelines.
A full suite of programme, project, portfolio and Service Transition planning services are available
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Coaching, training and knowledge transfer can be provided to permanent, in-house staff
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Transitions will be assured through the lifecycle by assessing compliance to acceptance criteria at appropriate stages or checkpoints.
Dreamserve will work with clients to ensure that all non-functional requirements have been clearly defined, appropriate to service tier, and manage the traceability of these requirements through to testing phases

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support queries will be handled that relate to the Digital Service Design & Transition service.
Support queries will be responded to within 4 hours and resolved within 48 hours unless a valid reason can be provided as to why this is not possible.
Support queries should be emailed to support@dreamserve.co.uk
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support is provided for queries in relation to the Digital Service Design & Transition service offering only.
Support queries will be responded to within 4 hours and resolved within 48 hours unless a valid reason can be provided as to why this is not possible. Support queries should be emailed to support@dreamserve.co.uk

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Equal opportunity

Covid-19 recovery

Dreamserve will observe all official pandemic related guidance.
Dreamserve aims to be a good citizen and provide value services and increase efficiency of clients in close partnership. Increasing the output and efficiency of organisations is one of the key levers in helping the UK recover economically from Covid-19

Equal opportunity

We are committed to being an Equal Opportunities employer and provide opportunities for all applicants and employees, regardless of race, religion, gender, national origin, age, disability, marital status, or veteran status

Pricing

Price
£350.00 to £1,250.00 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.barker@dreamserve.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.