Data Visualisation and Reporting Service

Service scope

Software add-on or extension: Yes
What software services is the service an extension to: VE3 will work with the customer to define what other software services are needed as part of the requirement gathering.
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: VE3 has not identified any service constraints.

Regarding maintenance procedures, VE3 adheres to the following guidelines:

Planned Maintenance: This involves pre-scheduled maintenance activities on any infrastructure related to the Services. VE3 commits to providing customers with at least twenty-four hours' advance notice for any planned maintenance, with details to be discussed and agreed upon in advance.

Emergency Maintenance: This refers to any urgent maintenance requirements of the infrastructure associated with the Services. VE3 endeavors to provide customers with at least six hours' advance notice for such maintenance, whenever possible, with specifics to be collaboratively discussed and finalized in advance.
System requirements: Flexible implementation

Flexible configuration

Flexible customisation

Flexible licensing agreements

Partnerships with AWS, Azure, UKCloud

End-to-end tailored management of cloud hosted services

User support

Email or online ticketing support: Email or online ticketing
Support response times: This depends on SLAs and the agreed requirements with our customers.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Web chat is available via existing service management tools and self service portal. This is a bespoke feature which is designed to meet customers requirements
Web chat accessibility testing: No specific testing has been conducted
Onsite support: Onsite support
Support levels: VE3 develops Service Levels and KPIs to ensure that our team prioritizes outcomes that align with business priorities and drivers. Our support services are customized to meet the specific needs of our customers, with Service Levels crafted to fulfill these requirements. The cost of support varies based on the scope of support, required service levels, and hours of operation. Each support plan is tailored to the complexity and criticality of the services managed and supported, and it also depends on the SLAs of the hosting platform provided by our partners.

VE3 offers a Service Delivery Manager Capability along with clear contacts and processes for both technical and service-related escalations. We are committed to Continual Service Improvement and work with our customers to agree on a process that ensures mutual benefit.

Current support arrangements provided by VE3 include:

Business hours support (Monday to Friday, 8:30am to 6:00pm);
Extended business hours support (Monday to Friday, 0800 – 2000);
Core hours support (Monday to Sunday, 8:30am to 6:00pm);
24/7 support (365 days per year, 24 hours per day)
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Where applicable, VE3 collaborates closely with customers to define and validate their application requirements, ensuring the solution is configured precisely to meet their needs. The onboarding and offboarding processes are tailored based on the specific requirements of the solution and the agreed-upon delivery methodology. Typically, this process encompasses thorough documentation and knowledge transfer activities to ensure a smooth transition and clear understanding of the solution.
Service documentation: Yes
Documentation formats: HTML

ODF

PDF
End-of-contract data extraction: VE3 assists the customer by planning and executing exit projects from cloud solutions. This is costed separately from other services as a standalone exercise
End-of-contract process: VE3 assists the customer by planning and executing exit projects from cloud solutions. This is costed separately from other services as a standalone exercise.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The solution is optimised for mobile use. There are some differences in terms of look and feel of the UI appropriate to use on a mobile device.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Defined during delivery to meet the agreed customer requirements
Accessibility standards: None or don’t know
Description of accessibility: We suggest our customers contact VE3 for specific accessiblity requirements
Accessibility testing: No specific testing has been conducted
API: Yes
What users can and can't do using the API: We suggest our customers contact VE3 for specific requirements on API specs
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: Yes
Customisation available: No

Scaling

Independence of resources: To ensure that user experiences are not impacted by the demands of others, VE3 and our partners employ techniques like resource reservations and internet bandwidth shaping. Moreover, our hosting partners actively monitor resource usage and adjust capacities based on user demand. Their capacity planning model is designed to proactively manage future requirements by acquiring and implementing additional resources based on current utilization and projected needs. This approach helps maintain optimal performance and service continuity

Analytics

Service usage metrics: Yes
Metrics types: CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Other
Other data at rest protection approach: All stored data is encrypted at rest and where desired, the keys can be held and managed by the customer. Access to data is controlled by Identity and Access Management by pplying Role Based Access Control (RBAC) aligned to the customers requirements
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: We assists customers through understanding specific customer data export requirements and designing a process to expedite data export in an effective, secure and cost efficient manner. This process is costed separately and is influenced by different variables including the volume and complexity of data to be exported.
Data export formats: CSV

ODF
Data import formats: CSV

ODF

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Bonded fibre optic connections

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability: VE3 agrees appropriate service levels with customers to ensure the hosted, managed services meet the customers’ requirements. We ensure we have the appropriate underpinning contracts and Operating Level Agreements (OLAs) in place to ensure we can deliver the levels of availability that are necessary.
Approach to resilience: VE3 and our hosting partners ensure robust service continuity by deploying services across multiple sites, regions, and zones, each designed to eliminate single points of failure such as power, network, and hardware issues. Our solutions are strategically developed to span across these diverse locations, guaranteeing continuous service in the event of a failure.

Each data center conforms to stringent physical, environmental, and security standards and operates in an active-active configuration with an n+1 redundancy model. This setup means that for every component in use (N), there is at least one independent backup component, ensuring that all systems remain available even if a component fails. All data centers are operational and actively serving traffic. In the event of a failure, there is ample capacity to redistribute traffic to the remaining sites, ensuring no disruption in service
Outage reporting: All outages are communicated through the Service Status page and the notifications service within our platform providers' portals. Outages are categorized into planned maintenance, emergency maintenance, and platform issues. Additionally, VE3's designated Service Delivery Manager will proactively contact customers as necessary. VE3 also develops custom portals tailored to the needs of our customers, enhancing their ability to manage and monitor their services effectively.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: At VE3, the management interfaces of our hosting partners are exclusively accessed by our team and not directly by customers. Identity verification of users is conducted through our ASSIST support portal, where users authenticate using a username and password. Should a user contact our service desk via phone, we confirm the caller's identity using a "secret word" or through a challenge-response method before any information or services are provided. This ensures a secure and controlled access to our services.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 14000-1

ISO 22301

ISO 9000-1

ISO 20000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Our hosting partners maintain a suite of interconnected governance frameworks that guide their operations and the delivery of cloud services to our customers. These frameworks have been independently evaluated against standards such as ISO20000 and ISO27001. To ensure robust information security, our hosting partners implement a comprehensive suite of policies, including but not limited to:

Acceptable Use
Antivirus Protection
Asset Management
Business Continuity Management
Data Protection
Password Management
Personnel Management
Supply Chain Management
These policies clearly define their purpose, scope, roles, responsibilities, and the commitment of management.

Similarly, VE3 develops a customized Information Security Management Plan for each customer, detailing how we manage and secure customer data within our systems. This plan is provided to the customer at the beginning of the contract, ensuring transparency and alignment from the onset.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Follows ITIL aligned Service Asset and Configuration Management (SACM) and Change Management processes. We maintain asset lists and a configuration management database any changes to which are governed by change control. These are maintained on our ASSIST Service Desk system based on the market leading ServiceNow product which is accredited to the ISO20001 standard.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Our hosting partners employ documented vulnerability management policies and processes, which adhere to ITIL v.3 guidance and comply with ISO20000 and ISO27001 standards. These measures are rigorously maintained and regularly assessed to ensure their effectiveness.

At VE3, we collaborate closely with our customers to proactively manage cloud deployments, ensuring security integrity through the use of native tools from our hosting platform partners and incorporating third-party products as needed.

VE3 possesses a robust cyber security capability and collaborates with various organizations, including the NCSC, to gather real-time threat information.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Following best practices from (NCSC), VE3 and our partners ensure platform security through continuous protective monitoring services, vulnerability scanning, and assessment, available 24/7. Our protective monitoring strategy complies with the Protective Monitoring Controls (PMC 1-12) as outlined in the NCSC's GPG13 document. This includes monitoring system events (SIEM) and analyzing network traffic, covering aspects such as time sources, cross-boundary traffic, suspicious activities at boundaries, network connections, and backup statuses.

Any alerts generated from these monitoring activities are logged and promptly investigated around the clock. Mitigating actions are coordinated with the customer and implemented according to the Service Level Agreements.
Incident management type: Supplier-defined controls
Incident management approach: VE3 and our hosting partners adhere to rigorous incident management processes that are in line with ITIL guidelines and the current ISO20000 and ISO27001 standards. These processes are regularly implemented, maintained, and assessed to ensure they meet high standards of compliance and effectiveness.

Incidents can be reported either through the VE3 Service web portal or directly by phone to our Service Desk operatives. Additionally, incidents are often identified through alerts from the hosted platform and are addressed with the same level of urgency and procedure.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:
We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:
VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:
Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:
VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:
We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:
VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:
We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:
VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:
We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:
VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:
We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:
VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:
We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:
VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:
We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:
VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Data Visualisation and Reporting Service

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Data Visualisation and Reporting Service

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents