OutSystems Ltd

Outsystems Professional Services & Support

OutSystems Professional Services are the Low-Code Experts for Education of the Platform, Deployment Support or Full Use Case Deployment.

Features

• Skill your team with Education
• Elite Delivery with an exclusive methodology to foster your development
• Expert Advisory focused on high-impact outcomes and incremental capabilities
• Technical Assurance through a SuccessPlan

Benefits

• Self-paced learning
• Official skills validation and certification
• Guide your team with our Tech Lead Coaching
• Great User Experiences
• Best Practices
• Speed + Quality
• Automation
• Business Value Validation
• Go-Live Support
• Prevent Technical Debt

£1,570 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.bisley@outsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

492389762556909

Contact

Ben Bisley
+447717661514
ben.bisley@outsystems.com

Planning

• Planning service: Yes
• How the planning service works: Project Vision - Outsystems provides Planning Services with our Project Vision offering.; ; This service helps you get your next OutSystems project off the ground. It delivers a solid foundation that maximizes user adoption, reduces risk, and supports your business case. ; In our approach, the OutSystems design, architecture, and delivery practices combine their expertise and experience with your business and IT input to create a digital experience design and implementation plan for your project.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Outsystems

Training

• Training service provided: Yes
• How the training service works: OutSystems is a high performance low code platform. We provide all customers with an intuitive online portal which includes detailed guided paths and training courses to take you from start to finish on which ever certification you aim on completing, whether it be a reactive web developer, mobile developer, UI developer and so many more. It also includes an extensive amount of user documentation and user forums so you will have all the collateral at your fingertips whenever needed. OutSystems can also provide onsite training. Enjoy a highly interactive hands-on instructor-led experience in a small group of fellow OutSystems professionals. You will deep-dive into OutSystems development and more, with the assistance of a Certified Trainer from OutSystems. These fully immersive instructor-led courses, which can be delivered in a classroom, remotely, or in a hybrid setting (with some participants in the classroom and others remote), are the best way to learn OutSystems.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1) App Migration:; The OutSystems platform gives you an incredible and fast way to build applications and the portfolio grows blazing fast. With this speed, a point can be reached where a pipeline has become too big or an application that has become critical, has to go to its own production pipeline. This service will plan and execute the migration according to application requirements, with all safeguards in-place and executed by a certified OutSystems Expert.; 2) Platform Infrastructure Design:; As business applications are planned and prepared for growth, the infrastructure has to adapt and scale to all usage demands. This service prepares a design blueprint to cope with your application performance, reliability, and scalability needs. Whether you plan to go into a public or private cloud provider or your own premises.; 3) Platform Installation:; Delivers a certified setup of the OutSystems platform in a customer infrastructure. This service ensures that the customer’s new OutSystems environments have a certified setup and ready to start.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: OutSystems customers have the ability to run quality assurance and performance tests on all the applications they develop on the platform.; ; 1) OutSystems Professional Services also provide the following Expert services to support customers and partners with Quality Assurance and Performance Testing: ; ; 2) Great App Assurance - Following a proven and comprehensive approach, this service aims to assure that your application and your team follow OutSystems best practices and are meeting project and business goals. ; Our team, in collaboration with yours, reviews project and application implementation practices at different checkpoints throughout the project delivery life cycle. Each checkpoint is followed by recommendations based on improvement opportunities.; ; Infrastructure Performance Assessment - Performance is key for the business success with OutSystems applications. User experience and attrition is greatly affected by the how applications behave in terms of task completion and content delivery. This service purpose is to identify the best approach to face application performance challenges.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • Application Security Fundamentals Workshop
  • Security Testing Integration and Automation Coaching Service

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: 1) Scope of Services: Our services are provided based on Time and Materials basis, on the agreed-upon terms and requirements outlined in our service agreements or contracts. Any deviations or expansions beyond the agreed scope may require additional discussions and adjustments to accommodate.; 2) Resource Availability: OutSystems may need up to four (4) weeks to allocate the needed resources after the effective date of the Order.; 3) Service Pre-Requisites and External Dependencies: Our ability to deliver services may be dependent on factors outside of our control, such as third-party vendors, service providers, or regulatory requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response can be used through multiple channels, i.e. online portal, telephone, email, web chat
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Go to https://www.outsystems.com/, our chatbot will appear and offer support. It will direct you to the correct channel, may it be portal, documentation or telephone support
• Support levels: OutSystems provides different types of support levels. By default 8x5 support is included in all editions of the platform. Customers also have the chance to purchase Extended or Premier 24x7 support at an additional cost. A technical account manager can also be included at an additional cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution
• ISO/IEC 27001 accreditation date: 10/08/2017
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 07/12/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-LIGN Compliance and Security, Inc. dba A-LIGN
• PCI DSS accreditation date: 01/12/2022
• What the PCI DSS doesn’t cover: Multi-tenant provider
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  A core value driver of Outsystems is enabling more efficient use of available resources for any organisation, thus very often capturing opportunities to reduce an organisations carbon footprint.

  Equal opportunity

  Outsystems platform has a lower skills barrier to entry than "traditional" application development approaches, creating greater opportunity for all to start and/or excel in their technology career.

Pricing

• Price: £1,570 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.bisley@outsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.