Ultima Business Solutions Ltd

Ultima AntiSocial Phishing Prevention

AntiPhish Phishing Prevention combines educational phishing campaigns with a realistic experience. Analyse your organisation's click rate and compromise statistics. Effectively monitor the reduction in employee phishing susceptibility with regular simulated phishing campaigns. Following up with ongoing staff awareness, to keep employees on the lookout and continually improve your security defences.

Features

• Consultant led phishing service through managed phishing simulations.
• Choose from a vast bank of phishing email designs.
• Email templates taken from active phishing attacks.
• View live campaign data and see every click in real-time.
• Phishing simulations are carefully planned and delivered to your requirements.
• Share visibility and campaign control with authorised team members.
• Users are greeted with customised educational landing pages.
• Comprehensive reporting - campaign statistics, raw data and remediation advice.
• Data is secure at all times, government grade data centres.
• Phishing on all networks - N3, PSN, HSCN & RLI

Benefits

• Build a positive security culture around phishing attacks.
• Phishing protection for Local and Central Government, NHS, Education, Defence.
• Identify and remediate user susceptibility to phishing and social engineering.
• Imitate real phishing attacks in a safe and controlled fashion.
• Monitor campaign effectiveness and identify improvements.
• Identify your organisations weaknesses in a secure manner.
• Educational outcomes to increase user security awareness.

£0.50 to £1.20 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

492840352828435

Contact

Ultima Bid Office
+44333 0158000
publicsectorbids@ultima.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints.
• System requirements: Internet connectivity.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing support: Monitored 9:00 A.M. to 5:00 P.M. Monday - Friday. Communications received outside of office hours will be collected, however, no action can be guaranteed until the next working day. Weekend and bank holiday response times may vary.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: The Service Provider will respond to service-related incidents and/or requests submitted by the customer within the following time frames: 0-4 hours (during business hours) for issues classified as a high priority. Within 24 hours for issues classified as medium priority. Within 2 working days for issues classified as low priority. An account manager and technical engineer are assigned to each customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will work with key stakeholders to capture the scope, deliverables and acceptance criteria within a formal Statement of Work or Schedule of Engagement, before initiating and running the project in accordance with our Advisory Service, Agile or PRINCE2 stage-based methodology. Where Project Management services are taken, additional governance activities will be provided, commensurate with the size, scale and complexity of the engagement. Acting as a centre of excellence, our PMO provides everything from practice management, training and skills development, to maintaining control over time, cost and quality constraints, ensuring that each engagement is delivered efficiently and effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our blocklisting service holds no user data sets, making off-boarding as easy as cancelling a direct debit and requesting a copy of your customer data we hold.
• End-of-contract process: At the end of the contract, the customer has the option of exiting or renewing the arrangement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile responsive design.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: Phishing simulation emails can be customised to suit the customer's requirements.; Educational landing pages can be fully customised to include organisational colours, logo, branding and content.; An optional live phishing campaign overview feature.

Scaling

• Independence of resources: All of our servers scale on-demand, providing adequate CPU and RAM as per required. Making use of the Google Premium tier cloud platform. All static assets are served from a global CDN.

Analytics

• Service usage metrics: Yes
• Metrics types: Phishing campaign information is available in real-time.; Portal usage metrics are available upon request.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Phishing reports can be exported as an encrypted PDF.; Raw data can be exported as an encrypted ZIP file containing an XLSX spreadsheet.
• Data export formats: Other
• Other data export formats:
  • PDF
  • ZIP
  • XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We use reasonable endeavours to ensure that the uptime is at least 99.9%.
• Approach to resilience: This information is available on request.
• Outage reporting: Service-related issues are reported by phone, email and via the platform.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: We use a tiered hierarchy of access to prohibit unauthorised use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 23/08/2021
• What the ISO/IEC 27001 doesn’t cover: The certificate covers all areas relevant to this service.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We incorporate industry best practice and undertake cyber essentials plus audits.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: From project initiation, changes will be kept to an agreed schedule, all changes will be tested before implementation on a staging environment. Once satisfied, the changes are then released to live production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular authenticated vulnerability scans address most update related patches. Critical high and medium security patches are applied within 2 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All endpoints are secured with Crowdstrike as well as Intrusion Detection Service software.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents are handled in accordance with our incident management policy that is available on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Fighting climate change ; ; Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.

  Covid-19 recovery

  Covid-19 recovery; ; Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.

  Tackling economic inequality

  Tackling economic inequality; ; Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.

  Equal opportunity

  Equal opportunity; ; Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

• Price: £0.50 to £1.20 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Unlimited access for 1 month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.