KAHOOTZ LIMITED

INOVEM Consult

INOVEM Consult is a feature rich consultation platform that can be licensed to help you cost effectively manage departmental, organisational or project consultations. Branded to immerse seamlessly into a public web site our consultation software provides a wide range of consultation feedback mechanisms and support for local authority planning consultations.

Features

• End-to-end digital consultation and engagement platform
• Interactive online consultation documents enabling response submission paragraph-by-paragraph
• Easy-to-build consultation surveys with conditional branching and real-time summary graphs
• Custom data tagging for qualitative consultation response coding and analysis
• Privacy options for public, private, anonymous consultations and e-survey
• Customisable consultee database for stakeholder management and user profiling
• Subscription management and information alerts by email, RSS and/or post
• Moderated consultation discussion forums and quick polls for idea generation
• Report writer to create, save and export to multiple formats
• Mail-merge and letter log for maintaining consultation communications

Benefits

• Improve coordination of public and local planning consultation activities
• Save Time in assembling and generating an consultation evidence base
• Reduce consultation costs and carbon footprint on print and postage
• Provide consultation best practice across an organisation/partnership/planning department
• Build a self-maintaining stakeholder database of interested parties
• Enhance communications with participants, before, during and after consultation
• Manage consultation feedback and quickly process planning representations
• Decrease errors and costs normally associated with data take-on
• Exceeds statutory requirement, and government standards, for web accessibility
• More efficient consultations on strategies, policies and service change

£550 to £4,000 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@kahootz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

493929640652756

Contact

Luca Leone
01488 648 468
sales@kahootz.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • A recent web browser
  • An email client

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Level Response Resolution; 1 - Critical 1 hour 4 hours. A software or hardware fix will be applied if necessary.; 2 - Major 1 hour 1 day. A software or hardware fix will be applied if necessary.; 3 - Minor 4 hours 2 days.; 4 - Problem 1 day Next release.; 5 - RFI 1 day Information provided.; 6 - RFE 1 day Request noted.; ; Support requests that are received outside the Support Hours (08:30-17:30 weekdays) are handled at the start of the following support day. Response times may vary due to circumstances out of our control.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1 - Critical ; The website is inaccessible to all users, or a critical software function cannot be performed by all users.; ; 2 - Major ; A major area of software functionality is not working correctly for many users and there is no convenient workaround.; ; 3 - Minor ; Several users are experiencing a software bug that is causing a minor loss of service. The problem is an inconvenience. ; ; 4 - Problem ; All other bugs. The inconvenience is slight, and can be tolerated. ; ; 5 - RFI ; Request for information - You are requesting guidance or help with the software configuration or functionality. ; ; 6 - RFE ; Request for enhancement - You are requesting a new or improved feature in our software. ; ; Support for all the above support levels are provided at no extra cost as part of the service. On-site support is provided at our published G-Cloud consultancy day rate.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Once a request has been submitted the service will be provisioned within 1 day to start trialing INOVEM Consult but, from experience, custom application branding and configuration may take up to a further two weeks.; ; INOVEM can design and develop an on-boarding process that imports data from specific formats, subject to design and development costs. Given the necessary information, INOVEM will provide a fixed-cost quote within 2 days and subsequently start the work within 2 days of being requested.; ; We provide onsite Consultation Manager training covering: ; • Creating consultations; • Designing a consultation homepage; • Uploading documents; • Inviting people to the consultation; • Creating online questionnaires; • Analysing responses from questionnaires; • Tagging of questionnaire text responses; • Questionnaires and online responses.; ; We also provide Advanced Consultation Manager training to cover: ; • Online structured documents – creating document spanning multiple web pages; • Comments against documents as a response method; • Embedding questionnaires in Structured Documents; • Reporting – tables and graphs of questionnaire responses, stakeholders etc; • Mail Merge – customised letters to respondents / stakeholders etc; • Online discussion forums; ; We can create scripts to automate data import from another service, or from data files you provide.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: There are simple interfaces available to users to:; • Export users, document comments and questionnaire results to Microsoft Excel, XML and CSV format; • Export documents and images to a ZIP file.; ; A data extraction service is available on request at any time during the subscription period or for a period of up to one month after the expiry of the subscription period. All the data that the service holds for a consumer will be exported as follows:; • Structured data will be exported as XML files; • Document and image data will be exported as system files, in their original format, and referenced within the XML files.; ; Data exports of up to 1Gb can be supplied as a download. The cost of data extraction using our standard export tools is often nil but we may charge a fee if there is a large volume of data. ; ; INOVEM can design and develop a data-extraction process that exports data to meet specific requirements, or to assist in the import of data into another service, subject to design and development costs. INOVEM will provide a fixed-cost quote within 2 days and subsequently start the work within 2 days of being requested.
• End-of-contract process: There are no termination costs. ; ; We will commence data removal one month after your license to use INOVEM Consult expires or earlier upon your request.; ; When this happens, all the data that the service holds for a consumer will be permanently deleted. Data will be removed from the live service within 2 days of being requested but can take 1 additional month to be removed from backup services. The data removal service is free of charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full functionality is available on mobile devices. INOVEM Consult uses a responsive design which allows it to be re-sized and adapt to the device screen being used.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: By avoiding the need for software installations, special plug-ins or 3rd party add-ons, we make sure there are no unnecessary IT obstacles to team collaboration. Kahootz is tested to work with all common web browsers and is fully responsive, automatically adapting to any screen on any platform.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Our consultation software is regularly tested with text-only browsers and screen readers to ensure it meets stringent international accessibility standards, including: ISO/IEC 40500 W3C Web Content Accessibility Guidelines (WCAG 2.1) Level AA and also Section 508 and BS8878.
• API: Yes
• What users can and can't do using the API: There is a documented API that can be used to access the service. The API provides access to all functionality and features that are available in the service, apart from reporting. ; ; The service uses Open Standards, where they are available and applicable. For example: SQL, XHTML, CSS, REST, WDDX, HTTP, HTTPS, SMTP.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: You can use the software’s default branding for a quick, low-cost, no-fuss start. ; ; Each consultation has its own homepage. This is the main hub of activity for a consultation and contains:; • Additional information about the consultation, taken from the attributes that have been entered into the database ; • Links to the consultation documents ; • Links to the online response pages and discussion forums ; • Links to the formal response ; • Links to the consultation calendar ; • Links to external sites.; ; Consultation home pages can be customised by Consultation Managers using an in-built rich text editor. The consultation homepage can contain additional text for information and guidance. ; ; As part of the setup process, INOVEM will configure your consultee database to include your choice of fields, to help you profile and manage your stakeholders according to their interests and domain-specific attributes. ; ; The consultation manager can make a consultation public or private (invite only) and this will determine if the consultation is visible to members of the public via the consultation database.

Scaling

• Independence of resources: We pro-actively manage the service to monitor a large number of metrics such as server CPU, disk usage, storage, database load and network bandwidth to ensure a highly robust, reliable and responsive service.

Analytics

• Service usage metrics: Yes
• Metrics types: Site owners have access to a real-time reporting page which displays metrics corresponding to the parameters on which the subscription in based
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can:; • Export databases, users, document comments and questionnaire results to Microsoft Excel, XML and CSV format; • Export documents and images to a ZIP file
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Zip files
  • Microsoft Excel
  • HTML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ZIP
  • Microsoft Excel
  • JSON
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The minimum availability for the service is 99.95% per month.; The minimum performance is for the server to process 99% of page requests (excluding bulk operations and reports) within 1 second.; The minimum availability excludes up to 6 hours per month of scheduled downtime between the hours of 10pm and 6am for software releases.; Performance and availability data is available to site owners upon request.; ; Service credits are awarded when the service availability within any month falls below the target service level. The service credit is a percentage of that month’s service fee. For subscriptions that are not billed monthly, the service fee is treated as the pro-rata monthly fee.; Availability Service Credit; >99% and <99.5% 5%; >= 98% and < 99% 10%; >=97% and < 98% 25%; <97% 50% .; ; Service credits will not accrue unless a site owner is up-to-date with their payment obligations. To receive service credits, a site owner must submit a request to accounts.info@inovem.com, within 30 days after the end of the month in which the service failed to meet its service level agreement.
• Approach to resilience: INOVEM Consult uses modern and purpose-built Tier 3/4 data centres. Our hosting partner provides the world-class infrastructure necessary to keep our service up and running, uninterrupted around the clock. ; ; Data centres have at least two entirely geographically diverse network connections. Significant network capacity overhead is maintained. The cooling systems, UPS and generator backup are all at least N+1 resilient. ; Traffic volume and netflow is monitored to enable an appropriate response to disruptive events such as Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks.; ; Further information is available on request.
• Outage reporting: We use an independent 3rd party service (Pingdom) to monitor the site and create a public record of availability. It is available at:; http://stats.pingdom.com/3as4us3d6yr7/674246

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Privileged interfaces available to INOVEM support staff only are protected by secure passwords, specific user accounts, encryption in transit on all protocols, and access is restricted to a key set of physical locations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec Certification International (UK) Ltd
• ISO/IEC 27001 accreditation date: 03/05/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of our certification was determined in conjunction with CESG and includes every aspect of the operation, support, delivery and development of the service, with no exclusions.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a detailed set of policies and procedures that ensure our rigorous approach to security is followed consistently. Security is a board-level responsibility. We have monthly, quarterly and annual reviews involving senior management, together with an annual audit by an accredited security professional.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: INOVEM has a documented change management process that meets the requirements of ISO27001. Before any change to the service, we investigate the risk, impact, security implications, testing requirements, rollout and rollback options. Major changes must be reviewed and approved by senior management before they can proceed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are documented and tracked through to resolution using our ISO27001 "Incident and Weakness" procedures.; ; Security related issues are automatically given our highest priority classification and if a patch is required, we aim to deploy a mitigation within 1 hour and a resolution within 24 hours.; ; Information about threats is gathered from sources such as security bulletins and product vendors.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Operating system logs, network activity, disk use and application audit logs are carefully monitored to identify unusual events or unusual levels of activity. Any issues are treated as a priority 1 issue and investigated fully.
• Incident management type: Supplier-defined controls
• Incident management approach: INOVEM has a documented procedure for reporting, investigating and analysing security incidents and weaknesses. Each incident is assigned an owner who has responsibility to manage the initial actions required to deal with the incident and corrective actions to prevent it from happening again.; ; We undertake a regular review of incidents to identify opportunities for improvement.; ; Users report incidents through the INOVEM support desk. If an incident report is required, it is provided by email to Site Owners.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We help our clients to reduce their carbon footprints by:; ; - Working from anywhere, anytime, without travelling to meetings.; - Be able to consult, collaborate and share information with key stakeholders and across organisational boundaries via online consultations and secure virtual workspaces, avoiding the need for printed documents and recorded postings.; - Involving and engaging with many stakeholders at minimal environmental impact and cost.

Pricing

• Price: £550 to £4,000 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@kahootz.com. Tell them what format you need. It will help if you say what assistive technology you use.