COHERENCE CONSULTING LIMITED
Application Support and Maintenance
Support and maintenance for Drupal, Umbraco, WordPress and other services, including optional 24/7 365 support for critical services.
Covers monitoring, devops, patching, technical debt management, version management, and progressive enhancement tasks.
Features
- Application support
- Application maintenance
- 24/7 365 support
- Progressive application enhancement
- Content management support
- Accessibility, search and performance monitoring and review
- WAF management
- Service (uptime and performance) monitoring
- Devops
- CI/CD, code management, and automated testing services
Benefits
- Always on service
- Pro-active maintenance for performant user experiences
- Service desk integration
- Multi-disciplinarary support for content teams (CMS management, SEO, reporting, accessibility)
- Flexible velocity / capacity management for engineering spikes
- Version management and upgrade
- Transparent integration into client teams
- Dependable service delivery
Pricing
£1,950 to £5,500 a unit a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at directors@coherence.digital.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 9 4 1 0 5 0 7 7 9 3 0 3 5 1
Contact
COHERENCE CONSULTING LIMITED
James Scott
Telephone: 07731441231
Email: directors@coherence.digital
Planning
- Planning service
- Yes
- How the planning service works
- Platform migration, onboarding and transformation services allowing business as usual support services to underpin parallel transformation programmes. Roadmap development and engineering co-ordination.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our Application support and maintenance services can include training and user support for maintained services.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Migration planning and implementation including technical planning, engineering, quality assurance, search migration, integration and accessibility.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Functional and non functional testing. Automated testing. Regression testing. Accessibility testing and compliance. Service delivery assurance.
Security testing
- Security services
- Yes
- Security services type
-
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Application support and maintenance services.
Service scope
- Service constraints
- Services are offered from remote teams.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We offer a range of tiered SLAs which can extend to 24/7 support.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- We create and maintain AI chat services and can integrate them into our support services.
- Support levels
-
We provide the following service levels:
- 24/7 365 maintenance retainer at £5,500 PCM
- Platinum Application Support and Maintenance (30 minutes same day response and 40 hours engineering support during UK business hours): £4,125 PCM
- Gold Application Support and Maintenance (Next business day response and 24 hours engineering support during UK business hours): £2,800 PCM
- Silver Application Support and Maintenance (Next business day response and 16 hours engineering support during UK business hours): £1,950 PCM
Additional packages of hours purchasable for engineering spikes. TAM support.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/Tackling economic inequality
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/Equal opportunity
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/Wellbeing
Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/
Pricing
- Price
- £1,950 to £5,500 a unit a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at directors@coherence.digital.
Tell them what format you need. It will help if you say what assistive technology you use.