Snowdrop Solutions Ltd

Google Maps Platform

Snowdrop Solutions bridges the gap between technology and industry-specific needs. We empower businesses in key sectors to leverage the power of Google Maps Platform and Cloud solutions. Our expertise unlocks valuable insights from location data and artificial intelligence, streamlines operations, and enhances user experiences.

Features

• Access to Google Maps APIs and technology
• Global coverage
• Self-service web portal
• Google Console available 24/7: Usage/cost in near real time
• More than 200m Places of Interest
• Consumption based model
• $200/month free credits
• Mobile Maps SDKs free of charge

Benefits

• Access to volume discount to reduce cost
• Google Maps Premier Partner
• Industries expertise: Real Estate, Travel, Transportation, Financial Service
• No usage limits, no commitment
• Specialist Tech Support
• Budget alerts to avoid surprises
• Monitor usage: Analysis and usage trends
• Best practices and optimisation
• Flexible payment terms

£0.00 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snowdropsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

494591824933587

Contact

Freddie Villis
07730037225
sales@snowdropsolutions.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No constraints associated with the Snowdrop Solution's reseller services.
• System requirements:
  • API Key
  • Google Cloud Console

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Snowdrop provides support Monday to Friday between 9am to 5pm. Support cases can be set up directly with Google - see SLA :https://cloud.google.com/maps-platform/terms/tssg/
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Snowdrop's support is defined as their Customer Care offering. The standard Customer Care offering is £200 per month. Bespoke packages can be arranged according to the level of time and service that is required. ; ; Technical account managers are available at Snowdrop, as well as a general account managers and technical resources.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Snowdrop will guide the customer through the Google Maps API integration steps. This can be done by documentation by email or video call.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer employee email addresses and Customer employee names are recorded on our internal CRM software. If no longer relevant or if requested, the data will be deleted.
• End-of-contract process: The Customer will pay invoices within thirty (30) Business Days of the date of an invoice. The customer's billing account will need to be unlinked from Snowdrop's billing account, on the Google Maps Console. ; ; There is no additional cost. The customer only has to pay the cost of what API usage has been incurred up to and including the date that they unlink their project from Snowdrop's billing account.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Google MapS SDK mobile can be operated on both iOs & Android devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Google Cloud Console is the interface for the Google Maps APIs.
• Accessibility standards: None or don’t know
• Description of accessibility: The Google Cloud Console can be accessed by a customer who has a Google account, or linked account. They can then add projects and the API keys.
• Accessibility testing: Google Cloud Console.
• API: Yes
• What users can and can't do using the API: Snowdrop Solutions is a reseller of GMP APIs and Services. Any modifications or suggestions from a customer should be directed to the GMP product team.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The Google Maps service has QPS limits and other restrictions e.g number of machines running, CPU, numbers of nodes and other factors that can be found in the Google documentation. https://developers.google.com/maps/documentation

Analytics

• Service usage metrics: Yes
• Metrics types: Snowdrop Solutions uses Google Cloud metrics dashboards to report real-time usage of GMP APIs to its customers. We also send our clients monthly reports
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AES256
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please refer to the Google Maps Terms of Service : https://cloud.google.com/maps-platform/terms for caching information.
• Data export formats: Other
• Other data export formats: Refer to previous answer
• Data import formats: Other
• Other data import formats: Refer to the previous answer (Google T&C's)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Google Maps Platform is a consumption-based model. The SLA can be seen here : https://cloud.google.com/maps-platform/terms/sla
• Approach to resilience: Available on request.
• Outage reporting: Customers have 24/7 access to the Google Cloud Console dashboard : https://console.cloud.google.com/; ; Customers will be sent by email, monthly usage reports if they have the support package (Customer Care) within their agreement.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Google Maps Platform products are secured from unauthorized use by restricting API calls to those that provide proper authentication credentials. ; ; These credentials are in the form of an API key - a unique alphanumeric string that associates your Google billing account with your project, and with the specific API or SDK.
• Access restrictions in management interfaces and support channels: Project API key & role within the Google Cloud Console.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Whilst we are not certified to a standard currently, we will be obtaining ISO 27001 in 2024.
• Information security policies and processes: We have a Corporate Security Policy which covers the following: ; ; - Data Security; - Workstation Disk Encryption; - Password Policy; - Access Controls & Recertification; - Disk Encryption & Storage; - Network Security & Secure Connections; - Phsyical Security; - Backups; - Handling on Information; - Risk Assessment; - Personally Identifiable Information; - Data Deletion; - Virus & Malware Prevention; - Patch management; - Firewalls; ; This document can be shared upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 1.6.1 To the Services. Subject to Section 9 (Deprecation Policy), Google may make changes to the Services, which may include adding, updating, or discontinuing any Services or portion or feature(s) of the Services. Google will notify Customer of any Significant Backwards Incompatible Change to the Services.; ; Refer to full ToS : https://cloud.google.com/maps-platform/terms
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Snowdrop Solutions has a corporate Cyber Liability Insurance policy in place. Please refer to the Google ToS (https://cloud.google.com/maps-platform/terms) for threats, patches and further information.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Please see Google Maps Platform Service Level Agreement (SLA): https://cloud.google.com/maps-platform/terms/sla
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see Google Maps Platform Service Level Agreement (SLA): https://cloud.google.com/maps-platform/terms/sla; ; Specific Technical Terms: https://cloud.google.com/maps-platform/terms/tssg

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a Google Maps Reseller, our solution offers the ability to find the most environmentally friendly route to your destination, along with providing information about eco-friendly merchants and services.

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Google provides a $200 monthly credit. Google Maps SDK for Android and iOs is free. Snowdrop does not provide a free service as a reseller.; ; Google Maps is a consumption based model. Prices are per API, per 1000 calls.
• Link to free trial: https://mapsplatform.google.com/pricing/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snowdropsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.