AASEYA SOFTWARE SERVICES (UK) LIMITED
Aaseya OutSystems Managed Services
Aaseya's OutSystems managed service offering runs your platform for you by providing Level 1-4 support with a choice of coverage hours, up to 24*7*365. Additionally, Aaseya offers, release management, evergreen platform upgrades and the ability to delivery change requests and projects
Features
- 150+ OutSystems specialists with more than 350+ certifications
- Onshore, Offshore and Hybrid support models
- Incident & Problem Management
- SLA based service including Level 1-4 support
- Proactive management of OutSystems environments
- Ownership and triage of issues
- Release management & guidance on adopting and staying evergreen
- Proactively monitoring OutSystems applications health
- Comprehensive reporting unpinned by strong executive governance
- Delivery of small change requests and remove technical debt
Benefits
- Predictable costs based on fixed monthly fee
- Lower cost of ownership of your OutSystems platform
- Stay evergreen, current version or current version minus one
- Dashboards and reports to monitor KPIs, manage work and SLAs
- Specialist support provider with the expertise to manage your platform
- Reduce operational risk
- Better return on existing investment, reduced risk for future investment
Pricing
£190.00 to £900 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matthew.leamy@aaseya.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 9 5 0 2 5 0 7 1 0 2 9 6 2 2
Contact
AASEYA SOFTWARE SERVICES (UK) LIMITED
Matthew Leamy
Telephone: 07775 906650
Email: matthew.leamy@aaseya.com
Planning
- Planning service
- Yes
- How the planning service works
- Planning for a Managed Service following the implementation of the OutSystems Platform on the Cloud is conducted through a series of activities including mobilization, knowledge transition, assisted and guided support, and then into steady state run condition. Planning includes defining SLA and change management processes, and integrating incident management and governance processes in Business As Usual operations.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- OutSystems Low-Code Platform
- Amazon Web Services (AWS)
- Microsoft Azure Cloud
- OutSystems Cloud
- High Compliance OutSystems Cloud
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Aaseya provides software quality and testing professionals for implementing strategy, planning, scripting, execution and management of software quality assurance and testing. We cover all aspects of quality assurance and testing, including Functional & Non-Functional Testing, Test Automation and Performance Testing
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- Aaseya's OutSystems managed service offering runs your platform for you by providing Level 1-4 support with a choice of coverage hours, up to 24 * 7 * 365. Additionally, Aaseya offers, release management, evergreen platform upgrades and the ability to delivery change requests and projects
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Service Level Agreements (SLA) would be agreed as part of the contract. Aaseya has proposed SLAs as part of the Service Definition Document which cover response times for priority 1 to priority 4 incidents and problems
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Level 1 - Help Desk
Level 2 - Proactive monitoring, incident management & data fixes
Level 3 - Changes requiring configuration, testing and deployment
Level 4 - Liaising with OutSystems Customer Support for OutSystems Cloud and OutSystems Low-Code Platform related issues
Costs are dependant based on customers needs (e.g. hours of coverage and response times). Technical Account Manager can be provided as part of any contract
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas (India) Pvt Ltd
- ISO/IEC 27001 accreditation date
- 30/07/2021
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Aaseya, we recognise the urgent need to address the global challenge of climate change. As a responsible corporate citizen, we are committed to playing our part in mitigating the impact of climate change through innovative solutions and sustainable practices.
We encourage our employees to adopt eco-friendly habits, such as reducing waste, recycling, and promoting sustainable transportation options. We have a published Carbon Reduction Plan and Environmental, Social and Governance Policy published on our website, Aaseya.com.
At Aaseya, we believe that collective action is essential to addressing this pressing issue. We are dedicated to continuously exploring new ways to enhance our sustainability efforts and inspire others to join us in this critical endeavour.Tackling economic inequality
At Aaseya, we recognise that economic inequality is a complex and multifaceted challenge that requires a comprehensive approach. We believe that businesses have a crucial role to play in addressing this issue and promoting more equitable economic opportunities.
One of the keyways we are tackling economic inequality is by investing in education and skills development programs. We have established partnerships with local educational institutions and community organisations in India, to provide training and upskilling opportunities, particularly for underserved communities. By empowering individuals with the necessary skills and knowledge, we aim to create pathways to better-paying jobs and financial stability.
Additionally, we are committed to promoting diversity and inclusion within our own organisation. We have implemented robust hiring and promotion practices that focus on merit, regardless of an individual's background or socioeconomic status. We also actively support initiatives that address systemic barriers and provide equal access to opportunities.
At Aaseya, we believe that by leveraging our resources, expertise, and influence, we can contribute to a more equitable and inclusive economic landscape. We are dedicated to continuously exploring innovative solutions and partnerships that can drive meaningful change and create a more prosperous future for all.Equal opportunity
At Aaseya, we firmly believe that equal opportunity is a fundamental right and a cornerstone of a just and inclusive society. We are committed to fostering an environment where everyone, regardless of their background, identity, or circumstances, has the chance to thrive and reach their full potential.
One of the core pillars of our approach to equal opportunity is our commitment to diversity and inclusion. We have implemented robust hiring and promotion practices that focus on merit, ensuring that individuals from all walks of life have an equal chance to join our team and contribute to our success. We also provide comprehensive training and development programs to support the growth and advancement of our employees, regardless of their starting point.
Furthermore, we actively engage with our local communities to identify and address barriers to equal opportunity. This includes supporting educational initiatives, mentorship programs, and job placement services that empower underrepresented groups and provide them with the resources and support they need to succeed.
At Aaseya, we believe that by fostering a culture of equal opportunity, we can unlock the full potential of our workforce, drive innovation, and contribute to the creation of a more just and prosperous society. We are committed to continuously evolving our approach and leading by example in this critical endeavour.Wellbeing
At Aaseya, we recognise that the wellbeing of our employees is fundamental to our success as an organisation. We are committed to creating a work environment that prioritises the physical, mental, and emotional health of our team members, enabling them to thrive both professionally and personally.
One of the key pillars of our employee wellbeing strategy is a comprehensive benefits package that addresses a wide range of needs. This includes access to high-quality healthcare, generous paid time off, and programs that support work-life balance, such as flexible scheduling and remote work options. We also provide mental health resources, including counselling services and mindfulness workshops, to help our employees manage stress and maintain their overall wellbeing.
In addition to these tangible benefits, we have also fostered a company culture that prioritises employee wellbeing. We encourage open communication, foster a sense of community, and empower our team members to take an active role in shaping their work environment. This includes providing opportunities for employee feedback, collaborative problem-solving, and recognition for their contributions.
Furthermore, we have implemented various initiatives to promote physical activity, healthy eating, and overall wellness among our employees. This includes on-site fitness facilities, healthy snack options, and regular wellness challenges that encourage our team to prioritize their health and well-being.
By investing in the wellbeing of our employees, we believe we can not only improve their individual quality of life but also enhance our organisational performance. Healthier, happier, and more engaged employees are more productive, innovative, and committed to our shared success. At Aaseya, we are proud to be at the forefront of this important effort and to serve as a model for other organisations in our industry.
Pricing
- Price
- £190.00 to £900 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matthew.leamy@aaseya.com.
Tell them what format you need. It will help if you say what assistive technology you use.