Impart Ltd

Strategy, Process and Governance / Business Development as a Service (BDaaS)

Our BDaaS helps public sector organisations develop, implement and embed their digital/cloud strategy. Many public sector organisations utilise client managers to liaise between directorate/departmental stakeholders and IT/IS. Impart’s BDaaS helps IT/IS departments develop and maintain strong working relationships with stakeholders to ensure business objectives are delivered effectively through digital services.

Features

• Private sector expertise applied to deliver improved public services
• IT/IS strategy development focused on stakeholder outcomes
• Supports the implementation and embedding of the IT/IS strategy
• Tailored opportunity assessment tools to assess and prioritise client requirements
• Governance to assess the technical/operational/financial suitability and viability of services
• Stakeholder analysis, engagement and development planning
• Client account development planning including processes and training
• Dedicated 1-2-1 and team development support and training programmes
• Independent experienced support for team development and recruitment
• Augments and supports in-house client/business management teams

Benefits

• Ensures digital strategy provides a platform to deliver client outcomes
• IT/IS focused on addressing business challenges, delivering benefits for citizens/public/patients
• Ensures resources/money are invested where they will deliver maximum value/benefit
• Improved relationship between directorates/divisions and IT/IS
• Positive investment in staff development, improving motivation and retention
• Proactive approach ensures business outcomes are captured and measured
• Reduces inefficiencies in running multiple tactical projects that overlap/replicate
• Provides flexible, additional management capacity to overcome tactical issues
• Augments the in-house management team, freeing up capacity
• Strengthens in-house management capability through stakeholder/opportunity management

£925 to £3,250 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@impart.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

495165713860691

Contact

Richard Tobias
03333448789
gcloud@impart.co.uk

Planning

• Planning service: Yes
• How the planning service works: Many of our public sector customers have developed digital strategies that will help them transform their IM&T services to the next generation of cloud and software defined platforms. Impart has supported the development and implementation of these strategies, providing robust challenge and governance throughout to ensure they are aligned to business objectives and priorities.; ; We have then helped client management and business development teams within their organisations to understand and articulate the digital strategy to their internal “customers”, aligning the messaging to stakeholder business drivers and objectives. This support is flexible and includes account development planning, stakeholder analysis, customer engagement plans and opportunity management.; ; We support the creation, development and ongoing operation of customer engagement teams, assessing performance and behaviours in-line with business objectives to ensure the right mix of skills and capabilities are in place to deliver the digital strategy.; ; Impart can develop bespoke opportunity assessment processes to support customer decision making and business case development as required. We have developed planning tools that assist with the qualification of directorate /departmental requirements, offering an objective scored assessment against an agreed set of tailored questions, which are aligned to the organisation’s business priorities and strategy.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is one of the quickest and most cost-effective ways of improving an organisation’s business development and relationship management to support their digital/cloud strategy adoption. We provide training in best practice consultative selling and stakeholder management, both of which help public sector organisations enhance their internal customer relationships and produce robust opportunity and stakeholder management plans. ; ; Our in-house training courses align with our BDaaS. They are highly interactive and focus on bridging identified skills and knowledge gaps to ensure that subject matter experts, irrespective of sector, have the essential tools to build strategic relationships and develop opportunity/account plans. We have delivered training to over 1,700 delegates across every sector and consistently receive exceptional scored feedback, with delegates stating it was “Very useful and informative”, “Excellent and well worth attending” and “Of a high standard and well presented”. ; ; After delivering the initial programme, we can provide refresher courses on a quarterly, biannual or annual basis. Some organisations use our training to help launch new customer engagement strategies, bringing the virtual team members together to ensure team cohesion and a unified vision. Our training courses can be tailored to an organisation’s specific requirements, no matter the sector or size.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Maintaining the highest level of quality assurance (QA) is a fundamental aspect of our business development services. Our robust processes and tailored tools ensure consistent and objective decision making and include:; ; • Our Key Opportunities Review (KOR) process and bespoke Opportunity Assessment Tool (OAT) supports clients in objectively assessing opportunities against their specific business and strategic priorities. These provide a robust and objective assessment, informing which opportunities/programmes should be pursued to maximise the return on investment.; ; • Opportunity qualification workshops – including facilitating meetings with the management team and customer-facing client managers to qualify opportunities and to support/review individual opportunity assessments; ; • Account planning and customer engagement – supporting the client management/business development teams to develop individual account plans and provide the:; ; - “Single” view of each customer ; ; - Scope and timelines of major work programmes; ; - Minor works and small project opportunities; ; - Optimisation of work programmes; ; - Account status summary for team members to share knowledge and ensure they are appropriately prepared for customer meetings/communication; ; - Development and support of customer dashboards and reports; ; - Review of customer satisfaction feedback and implementation of continuous improvement programmes/processes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Our flexible service augments customers’ in-house management capacity and can accommodate fluctuations in demand. The service has no constraints. ; ; We tailor our approach to each customer, providing capacity/capabilities to complement their in-house resources. Our efficient resource utilisation model and access to a pool of skilled resources means we are always able to support customer demand, all underpinned by our cost-effective BDaaS model. ; ; We have many public sector customers, including over 40 NHS Trusts and Councils.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions within 4 working hours. ; ; Impart is committed to responding to any questions that our customers may have promptly. We are very flexible; if a client believes they may need support out of hours, Impart will provide a named on-call contact.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: Through our BDaaS model, Impart can deliver a wide variety of services for our customers, with typical programmes running over a number of months. We are readily available to support customers, answer questions and offer guidance. We are available for calls and meetings as and when required and can work out of office hours to ensure deadlines are met without compromising on quality. ; ; Our BDaaS is charged at £925/day and our training is £3,250/day (for up to 15 attendees). All prices are exclusive of VAT and expenses.; ; We will provide every customer with a Technical Account Manager who will be their primary point of contact, and is responsible for ensuring our quality assurance process is followed.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an eco-conscious organisation, Impart is committed to minimising/reducing the total number of greenhouse gases it produces through its day-to-day operations and fully supports the UK Government’s Carbon Reduction Policy and their ambitions to achieve carbon net zero by 2050. ; ; Cloud services have an extremely low carbon footprint and, by adopting a cloud-first strategy, Impart has moved away from costly, inefficient legacy IT infrastructure, enabling the organisation to innovate and scale long-term. We actively promote the use of cloud-based tooling and technologies, including Microsoft Teams, to reduce travel and minimise carbon emissions, and facilitate quicker, more productive and collaborative meetings with stakeholders. As a result, environmental sustainability is integral to the delivery of our G-Cloud services, eliminating hardware, paper, printers and associated materials. ; ; Impart also works exclusively from offices owned by Bruntwood Group, a commercial property specialist who restores unloved buildings, to reduce waste and shape and deliver green city strategies. As a result, Impart fully supports the various sustainability projects underway at Bruntwood, who were the first property company in the UK to sign up to the UK Green Building Council, with a target to achieve carbon net zero by 2030. These sustainability initiatives include:; ; • Sending zero waste to landfill ; • Implementing end-to-end solutions for the supply and management of energy within multi-tenanted buildings; • Sustainable urban drainage systems; • Installing electric vehicle charging points and solar panels ; • Reducing power usage (e.g. through office lighting efficiency systems) and monitoring water usage using Automated Meter Readings ; ; We also work with our customers to help them further develop their own sustainability strategies, to achieve a net zero carbon footprint through their business processes and in the services they supply. This includes the development of formalised Carbon Reduction Plans and associated objectives and targets.

  Covid-19 recovery

  Impart is an SME service provider and, is therefore, acutely aware of the negative impacts of COVID-19 on smaller businesses/the UK economy. Consequently, we are committed to supporting the UK Government’s recovery efforts, to help businesses and communities manage and recover from the impacts of COVID-19 and to create employment, and re-training and return to work opportunities. ; ; In the context of COVID-19, Impart has invested significantly in the physical/mental health and wellbeing of its workforce, investing in an Employee Assistance Programme (EAP), providing access to health and wellbeing experts, including counselling sessions. The EAP also provides financial and legal assistance, and online tools and guidance. Employees are provided with additional equipment (e.g. monitors, keyboard and mouse, etc.) for home to support hybrid working and given a £130 budget to purchase items to further improve home working conditions and comfort. ; ; In partnership with Bruntwood Group (who owns, lets and manages outstanding buildings, workspace, innovation and science facilities), Impart has sought to encourage new entrants to the market; providing free of charge learning and development opportunities to start-ups as part of Tech Wednesday, a monthly meet-up for Leeds’ and Birmingham’s technological and entrepreneurial communities. Each month, a number of tech start-ups and individuals within the regions present and demo innovative projects for feedback and discussion. We also provide free of charge “best practice bidding” training workshops every fortnight which are available for any organisation to attend.; ; To further support the local communities in which we operate, Impart works closely with its customers to help identify local/national charitable causes and initiatives that support COVID-19 recovery. We also provide work placements for students who want to explore our services as a potential career path, and offer assistance to local charities with grant applications, increasing the extent of community support available.

  Tackling economic inequality

  As a Leeds-based consultancy firm, Impart recognises and understands the importance of tackling economic inequality and levelling up the UK. To support this, we strive to create employment opportunities and encourage economic growth and prosperity in deprived areas and industries with known skills shortages. ; ; Through our own activities and by influencing the actions of others, Impart helps new, small organisations in the UK to grow by providing bid and grant application support, consultancy and training services to SMBs and SMEs across multiple sectors. We help them adopt a more strategic, proactive and structured approach to their business development and commercial activity. We also provide procurement support to public sector organisations, helping them create an environment that is receptive to tenders that offer innovation and disruptive technologies; for example, producing outcome-based specifications that enable alternative approaches to be offered, and inviting innovative approaches to be proposed and developed. To further drive innovation and the greater use of disruptive technologies, including green technologies, we regularly engage with tech start-ups and individuals as part of Bruntwood Group’s Tech Wednesday; a monthly meet-up for Leeds’ and Birmingham’s technological and entrepreneurial community.; ; To support relevant sector-related skills growth, Impart aims to recruit its workforce from the local areas where we operate. Our inclusive and accessible recruitment practices provide equality of opportunity for disadvantaged and/or disabled people into employment. Where possible, we will also provide support to staff for educational attainment relevant to their role and future aspirations, including training schemes addressing skills gaps and resulting in recognised qualifications.; ; We’re currently in the process of developing a new community outreach programme that will seek to provide a range of institutions (e.g. schools and universities) with employment support, for example careers talks, curriculum support, literacy support, and volunteering, developing the skills of/increasing opportunities for the current/future workforce.

  Equal opportunity

  Impart is committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all, regardless of their protected characteristics, including disabled people. Our Equality, Diversity and Inclusion Policy seeks to embed these values in our business practices across all areas of employment; including recruitment, training, career development and promotion. ; ; Our inclusive and accessible recruitment practices provide equality of opportunity for disabled people into employment. For example, by publishing job advertisements that avoid language which might deter people with disabilities from applying, we will help secure more jobs for disabled people in the workforce. We will also provide reasonable adjustments and additional support for employees with physical, sensory and hidden disabilities, such as purchasing specialist equipment including supportive chairs and standing desks. ; ; To continually identify and tackle inequality in employment, skills and pay, we monitor our workforce to ensure that it proportionately reflects the diversity of the communities in which we operate, at every level. For example, in 2022 approximately 43% of Impart’s workforce was female and is now 60% in Q1 2024, and we undertake regular equal pay audits. We also have measures to support in-work progression and staff to move into higher paid work by developing new skills relevant to their role and future aspirations (in 2022 we created a Team Leader role and in 2024 introduced Associate Director and General Manager roles). Every employee has an individual Personal Development Plan tailored to their career development aspirations and we report against agreed metrics on a monthly basis. ; ; Impart works with its supply chain partners (both upstream and downstream) to mitigate and manage modern slavery risks through policy, governance and procurement practices. Our own pre-employment checks include appropriate due diligence activities to identify, assess, monitor and mitigate the risks of modern slavery in the delivery of services.

  Wellbeing

  At Impart, health and wellbeing are more than just enablers of employee engagement and organisational performance. We recognise that promoting awareness of/supporting health and wellbeing in the workplace and wider community can make a real difference to employees’ lives, the economy and society. We are therefore fully committed to embedding health and wellbeing in the organisation’s culture and service delivery. ; ; We invest heavily in employees’ physical and mental health and wellbeing, which is supported by our new corporate wellbeing strategy and its main aims; to provide tailored holistic support to meet individual needs and preferences. Our strategy is continually informed by staff feedback, with 100% of Impart’s employees taking part in the organisation’s bi-annual wellbeing survey, which allows us to measure ongoing staff engagement and adapt to any changes in results. This has been enhanced by the introduction of a company-wide Employee Assistance Programme, Staff Handbook, and a new benefit in which employees can buy/sell and accrue holidays (based on service length).; ; Impart works exclusively from offices owned by Bruntwood Group, a commercial property specialist who aims to enhance productivity and wellbeing for the building’s working community as well as foster a welcoming, collaborative environment. They host wellbeing focused events including community walks, yoga classes, lunch and learns, Sketch Club and financial planning surgeries. ; ; To further raise awareness and influence our staff, customers, and communities, we work with other organisations to co-design/create new wellbeing strategies, identifying potential partnering/collaborating and volunteering opportunities. For example, we worked with a leading manufacturer and distributer to develop a new wellbeing initiative whereby they would help fund, develop and implement culturally competent COVID-19 education and prevention campaigns with local BAME and faith communities. By engaging with different parts of the community, to inform decisions, strategy and projects, we aim to build strong and integrated relationships.

Pricing

• Price: £925 to £3,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@impart.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.