ACTISOFT TECHNOLOGY LIMITED

Keeper Password Manager

Save employees time, and frustration to eliminate the need for them to reuse and remember passwords. Generate strong random passwords and automatically fill them for users. Keeper is available from any device and location. Everything Keeper does is geared towards quick user adoption and security.

Features

• Encrypted vault for each user
• Access from unlimited devices
• Strong policy engine with enforcement
• Built-in continuous security audit
• Advanced activity reporting and an alerts module
• Two-Factor Authentication
• BreachWatch by Keeper
• 1TB Secure storage
• Active Drectory and LDAP Sync
• Email auto-provisioning

Benefits

• Generate strong passwords
• Protect unlimited passwords in your vault
• Autofill passwords
• Login with fingerprint or facial recognition
• Securely share passwords and logins
• Organise passwords with folders and categories
• Zero-Knowledge Security
• Access and sync your passwords from any of your devices
• Safely store credit and debit card information
• Free Family Account

£5.59 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bill.slaven@actisofttechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

495602696617911

Contact

Bill Slaven
0203 931 0199
bill.slaven@actisofttechnology.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Support is limited to supported environments
• System requirements:
  • Windows 7/8/10+
  • Mac OS 10.10+
  • Chrome
  • Firefox
  • Safari
  • Edge

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 3 working hours Monday - Friday for questions. Support issues responded to in 1 business hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via chatbot on website
• Web chat accessibility testing: None to date
• Onsite support: Yes, at extra cost
• Support levels: Support is included in the monthly fee. On-site support as per rate card. Account contact provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On-site training for admins can be provided at an additional costs otherwise it is provided online with the addition of user documentation
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Via CSV
• End-of-contract process: Data can be downloaded by users, help can be provided included in price

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full functionality on mobile & desktop.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Full details provided - https://docs.keeper.io/enterprise-guide/developer-tools
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Keeper has a large infrastructure in place

Analytics

• Service usage metrics: Yes
• Metrics types: Admin can view metrics as required via reporting tool and dashboards
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Keeper

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via CSV
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Built-in Migration tools

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Keeper is hosted on AWS, which has a 99.99% uptime SLA.
• Approach to resilience: Available on request
• Outage reporting: A Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Defined by role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC-2
  • FedRAMP
  • ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We regularly reevaluate critical IT and business functions through Integrated risk management functions Threat and vulnerability analysis Data governance and threat protection Aligning business strategy with IT strategy
• Information security policies and processes: Regular reviews to; Categorise and mitigate risks and threats Prepare for identifying, remediating, and recovering from a cyberattack or breach Provide a method for executive leadership to understand our risk posture and maturity levels Outline a risk-based approach with regards to the people, systems, and technology that are used every day

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Audit logs are available. All changes are discussed and reviewed before implementation to insure that the level of security is now lowered without being aware of the risks.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Regular reviews of threats. Patches are deployed by the software vendor directly to their service and app.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Monitor accounts, alerts and other anomalous activity. Alerts are sent out on certain criteria. Remediation action takes place as soon as an issue is detected. Incidents are responded as soon as they are detected
• Incident management type: Undisclosed
• Incident management approach: We used a pre-defined NIST framework if an incident occurs. If we are not alerted to incidents by the system a user would report an incident via support ticket or telephone call. Once an incident has been fully investigated and mitigated an incident report will follow.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Allows users to feel safe in the knowledge that their passwords are safe and secure. Free personal family account with for 5 users available to allow them to keep their families passwords safe and secure.

Pricing

• Price: £5.59 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full version for 14 days

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bill.slaven@actisofttechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.