Encordia Consulting Ltd
Back Office Transformation
Encordia Consulting aim to help drive transformation and improve operational efficiency through back office transformation projects to help you deliver on your goals.
Features
- Process automation for efficiency and reduced manual workload.
- Process automation for efficiency and reduced manual workload.
- Integration of systems for seamless data flow and communication.
- Data analytics for insights into operational efficiency and decision-making.
- Standardisation of processes for consistency and improved productivity.
- Outsourcing/offshoring for cost reduction and scalability opportunities.
- Compliance measures to ensure adherence to regulatory requirements.
- Risk management practices for mitigation and safeguarding organisational assets.
- Employee training and development for adapting to new technologies.
- Overall optimisation for enhanced agility and responsiveness to market demands.
Benefits
- Enhanced operational efficiency and productivity, driving overall cost reduction.
- Improved scalability to accommodate business growth and changing demands.
- Strengthened compliance measures ensure adherence to regulatory requirements.
- Optimised risk management practices mitigate potential financial and reputational risks.
- Streamlined processes facilitate quicker decision-making and smoother workflows.
- Competitive advantage gained through agility and responsiveness in dynamic markets.
- Better resource allocation and utilisation maximise organisational effectiveness and profitability
- Enhanced customer satisfaction through quicker service delivery and improved quality.
Pricing
£650 to £1,500 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.yapp@encordiaconsulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 9 5 6 1 9 8 1 5 1 1 1 7 5 4
Contact
Encordia Consulting Ltd
Martin Yapp
Telephone: 07775687828
Email: martin.yapp@encordiaconsulting.com
Planning
- Planning service
- Yes
- How the planning service works
-
Delivering effective back office transformation projects demands meticulous planning to align with business objectives.
Our planning approach includes:
- Conducting a thorough assessment of current back-office processes and systems.
- Identify pain points, inefficiencies, and areas for improvement.
- Define project goals, objectives, and desired outcomes with stakeholders.
- Develop a comprehensive project plan outlining timelines, milestones, and responsibilities.
- Prioritise initiatives based on business impact and feasibility.
- Design tailored solutions leveraging technology, automation, and best practices.
- Implement change management strategies to ensure smooth transition and adoption.
- Monitor progress, track key performance indicators, and adjust as needed. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
As part of a back office transformation project, we can undertake training needs analysis and prepare a comprehensive training plan to support the implementation of change within your organisation.
Our preferred approach is, where possible and appropriate, to partner with your business and work closely with the delivery professionals in your organisation, performing on-going knowledge transfer throughout the delivery. This reduces the need to perform end-of-delivery knowledge transfer, thereby reducing the need for training within the delivery and implementation teams. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
At Encordia Consulting, our approach to quality assurance is comprehensive and meticulous. We prioritise ensuring that the end result meets the highest standards of quality, providing you with confidence in its future success.
Our testing process includes:
- Conducting rigorous testing to identify and resolve potential system flaws.
- Ensuring compliance with regulatory requirements and industry standards.
- Validating data integrity and accuracy across back-office systems.
- Testing process automation to guarantee efficiency and reliability.
- Addressing user feedback to fine-tune system functionality and usability.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Not applicable
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Mon-Fri 9am to 5pm Priority 1: Within 1 working hour Priority 2: Within 4 working hours Priority 3: Within 2 working days Priority 4: Within 5 working days Support on Saturday and Sunday available through special arrangement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Mon-Fri 9am to 5pm Priority 1: Within 1 working hour Priority 2: Within 4 working hours Priority 3: Within 2 working days Priority 4: Within 5 working days Support on Saturday and Sunday available through special arrangement. Support costs are dependent on scope and level of support required.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We recognise the urgent need to address climate change and acknowledge our responsibility to minimise Encordia's environmental impact. As a consultancy organisation based in the UK, we are committed to taking proactive measures to mitigate climate change and promote sustainability in our operations and client engagements.
Sustainable Transportation: Company vehicles provided by Encordia are electric vehicles only and we encourage the use of low-emission vehicles for all travel. We support the government’s Cycle to Work scheme and provide company pool bicycles where appropriate. We see this as an excellent opportunity to create discussion, debate and ownership of environmental impact within our business, and further into our society and day-to-day lives.
Waste Management: We minimise waste generation by adopting sustainable procurement practices, reducing paper use to an absolute minimum and promoting digitalisation and electronic communication. We have implemented recycling programs for paper, plastics, glass, and other recyclable materials and encourage our employees to participate actively in waste reduction initiatives in our offices and at their home offices.
Monitoring and Review: We regularly monitor and evaluate our environmental performance, track progress towards our climate change goals, and review this policy periodically to ensure its effectiveness and relevance. Feedback from employees, clients, and other stakeholders are solicited and considered in the ongoing improvement of our climate change initiatives.Tackling economic inequality
Creating opportunities for those within a deprived area, or those who face barriers to employment: Our coding bootcamp scholarships focus on supporting individuals who are from socio-economic or diverse backgrounds into a career in software development and technology. The coding bootcamps are in Norwich, Cambridge, Hull and Liverpool and are through a partner company, Tech Educators Ltd. Tech Educators actively work with DWP and local councils to secure those from deprived areas who are interested in a career in software development and technology to achieve a future in software development.
Creating new skills in a high growth industry with mass skills shortages: Encordia is committed to the Tech Educators model of taking individuals from a position of being ready to work building the necessary tech skills ready to work in industry, to a place of ready to contribute. This means having the skills required to deliver outcomes and impact within the organisation where they work. For Encordia, this means we have a close relationship with recent graduates of the coding and software development bootcamps. Interviewing graduates that will be a good fit culturally and the work we are delivering in line with the contract, and other projects we undertake. In this ready to work, ready to contribute model, we support new entrants to the industry with a job receiving above the national living wage, and support with training, learning and adoption of new skills relevant to have an impact in the industry.Equal opportunity
Reduce the disability employment gap: We support individuals from a neurodiverse background into a career in coding. This is achieved both through our current employee pool, as well as through the scholarships we offer.
Tackling workforce inequality: At Encordia, we are incredibly proud of the level of representation of diversity throughout our organisation. We have strong representation at all levels of individuals from the BAME community as well as excellent gender representation within senior positions within the organisation. Encordia is committed to ensuring that we provide a diversity of thought and culture as the organisation continues to grow.
Anti-discrimination: We will not tolerate discrimination, harassment, or victimisation of any kind against employees, clients, or service users. Employees who believe they have been subjected to discrimination, harassment, or victimisation are actively encouraged to report their concerns promptly. Reports are treated confidentially and investigated impartially.
Our responsibilities: All employees have a responsibility to treat each other, clients, and service users with dignity and respect and to uphold the principles of equal opportunity and diversity in the workplace. Managers and supervisors have a particular responsibility to ensure that their decisions and actions promote equal opportunities and that any concerns or complaints are addressed promptly and effectively.Wellbeing
We are committed to promoting the health, safety, and wellbeing of our employees. We recognise that our people are our most valuable asset, and their physical, mental, and emotional wellbeing is paramount to their success and happiness. All of our staff are offered company funded private medical care as part of their employment package, including specific coverage for mental health support and advice. Our team are versed in recognising warning signs and supporting individuals who may be at risk or vulnerable, and we provide 1 to 1 sessions on a regular basis with our Director of HR to each employee. We encourage work-life balance and flexibility through policies such as flexible working hours, remote work options, and paid time off for self-care. To create a culture of wellbeing, we promote a culture where seeking support for mental health concerns is encouraged and normalised, and where employees feel safe to share their experiences without fear of stigma or discrimination. We celebrate successes and achievements, both personal and professional, and recognise the importance of taking time to recharge and rejuvenate. We regularly assess the effectiveness of our wellbeing initiatives and make adjustments as needed to ensure they meet the evolving needs of our staff.
Pricing
- Price
- £650 to £1,500 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.yapp@encordiaconsulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.