INGENTIVE LIMITED

Ingentive Legacy Software & Systems

Ingentive has a more than 20 years history supporting legacy systems in high assurance environments. Providing support, modernisation and migrations for legacy systems and software.

Ingentive specialises in complex upgrade projects including .Net Framework to Core or migration from SQL stored procedures to modern methods.

Features

• .Net Framework to .Net Core migrations
• Legacy software upgrades
• Legacy software support
• Legacy database migration
• Migrating legacy applications to cloud
• Stored Procedures migration
• Evaluation of system & software health
• Application modernisation
• Solution Architecture

Benefits

• Extended Life: Aligns with replacement, reduces transition costs.
• Security Support: Identifies vulnerabilities, ensures informed decisions.
• Cost Optimisation: Patching or migration for significant savings.
• Scalability & Lifespan: Seamless cloud migration, prolonged usefulness.
• Improved Quality: Bug resolution, enhances software performance.
• Future Planning: Solution architecture empowers effective planning.
• Predictive Insights: Forecasts longevity, offers cost-effective extensions.
• Enhanced Satisfaction: Fewer disruptions, heightened reliability, increased satisfaction.
• Comprehensive Support: Ongoing assistance, prompt updates, smooth operations.
• Future-proofing: Modernisation mitigates obsolescence risks, ensuring relevance.

£65 to £120 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

495788461806268

Contact

Hemraj Tatur
02081323255
hemraj.tatur@ingentive.com

Planning

• Planning service: Yes
• How the planning service works: We assist buyers in planning their implementation of cloud hosting or software services by providing comprehensive guidance and support throughout the process. Our approach includes the following steps: ; ; Initial Assessment: conduct a thorough assessment of the buyer's requirements, goals, and existing infrastructure to tailor our recommendations accordingly. ; ; Solution Design: Based on the assessment, collaborate with the buyer to design a customised solution that aligns with their objectives, selecting the appropriate cloud hosting or software services and outlining the implementation roadmap. ; ; Technical Consultation: Our team of experts offers technical consultation to address any questions or concerns, providing guidance on best practices, security considerations, and integration requirements. ; ; Deployment Planning: Working closely with the buyer to develop a detailed deployment plan that outlines necessary steps, timelines, and responsibilities, considering factors such as data migration, user training, and testing procedures. ; ; Training and Support: a comprehensive training sessions to educate users on effective use of the services. Additionally, our support team provides ongoing assistance and troubleshooting post-deployment. ; ; Monitoring and Optimisation: We continue to monitor performance and usage, proactively identifying areas for improvement and providing recommendations for optimisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Identity Management
  • Databases
  • Custom Software
  • APIs
  • Application Development
  • AI

Training

• Training service provided: Yes
• How the training service works: At Ingentive, we provide elementary training on all Microsoft products that we deliver. This is not specialist technical training akin to that provided by a specialist training company but there to enable the adoption of the product across the business on a fundamental level. Our training process typically involves the following steps:; ; 1. Needs Assessment: We start by understanding the specific needs and objectives of your organisation to tailor the training accordingly.; ; 2. Curriculum Development: Based on the needs assessment, we develop a customised curriculum that covers the essential features and functionalities of the Microsoft products.; ; 3. Training Delivery: Our experienced trainers deliver the training sessions either onsite or virtually, ensuring maximum engagement and knowledge transfer.; ; 4. Hands-on Practice: We provide opportunities for hands-on practice and exercises to reinforce learning and build confidence among participants.; ; 5. Q&A Sessions: Throughout the training, participants have the opportunity to ask questions and clarify doubts to ensure a thorough understanding of the material.; ; 6. Ongoing Support: Following the training sessions, we offer ongoing support to address any additional questions or challenges that may arise during the adoption process.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Active Directory / Entra ID
  • Microsoft SQL Server
  • Identity Management
  • Microsoft Intune
  • Microsoft Azure
  • WMWare
  • Windows Server
  • Linux
  • Microsoft Exchange Server
  • Microsoft Dynamics

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ingentive excels in guiding organisations through the intricate process of migrating to the Microsoft Azure Platform. Our approach is meticulously structured, beginning with a comprehensive discovery phase. ; ; Utilising cutting-edge migration tools, we thoroughly assess the scope of migration and pre-emptively identify potential challenges. We extend our support beyond traditional environments, accommodating on-premises or hybrid setups with ease. ; ; Our seasoned architects play a pivotal role in orchestrating the transition, strategising the transformation of traditional infrastructure into cloud-optimised solutions. This includes devising meticulous plans for the adaptation of SAN arrays to leverage the full potential of various cloud storage products, tailored to the unique requirements of each organisation. ; ; With our unwavering expertise and commitment to excellence, organisations can navigate the complexities of cloud migration confidently, unlocking the full benefits of the Azure Platform.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Google Cloud
  • AWS
  • IBM
  • Microsoft Dynamics
  • Microsoft 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Ingentive, ensuring high quality is ingrained in our project ethos. We work closely with buyers to understand their unique needs and objectives, collaborating to define clear quality benchmarks and requirements from the outset. Our meticulous approach to quality assurance begins with developing tailored test plans that encompass functional, regression, usability, and performance testing.; ; Throughout the project lifecycle, our dedicated quality assurance team rigorously tests all deliverables to ensure they meet or exceed defined quality criteria. This includes assessing functionality to guarantee seamless user experiences, testing reliability to ensure consistent performance, and evaluating security measures to safeguard sensitive data.; ; Performance testing is a cornerstone of our process, where we simulate real-world scenarios to assess responsiveness, stability, scalability, and reliability under varying workload conditions. By identifying and addressing performance bottlenecks, we ensure optimal system performance.; ; Moreover, we facilitate user acceptance testing (UAT) in collaboration with the buyer's team, gathering valuable feedback for further refinement. This iterative process ensures the final product not only meets technical specifications but is aligned to the objectives and user expectations.; ; By prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions that drive tangible value for buyers and end-users alike.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ingentive specialises in top-tier managed service support, particularly for Microsoft Azure cloud hosting, security, and software applications. Our dedicated team ensures seamless operation, from initial setup and configuration to ongoing maintenance, updates, and troubleshooting.; ; One of our key strengths lies in supporting legacy customer systems, ensuring service continuity during upgrades or the development of new software projects. This commitment to maintaining service levels is part of our holistic approach to customer support.; ; Moreover, our proactive approach extends to monitoring and optimisation, ensuring that your Microsoft products are always performing at their best. By addressing potential issues before they impact operations, we minimise downtime and maximise productivity for your development projects.; ; In addition to resolving technical issues, our support services encompass proactive monitoring and optimisation. This comprehensive approach ensures that your systems remain secure, efficient, and aligned with your business objectives.; ; Our responsive support team is available to address any concerns or queries promptly, providing peace of mind and allowing your team to focus on core business activities.

Service scope

• Service constraints: Although our primary service offerings revolve around Microsoft products, .Net, Flutter, and JavaScript, we collaborate closely with clients to accommodate specific integration needs or compatibility concerns. It's crucial to discuss such requirements during the onboarding process for alignment. ; ; Our diverse team of software engineers possesses a broad range of skills and proficiency in various languages, ensuring success in your software projects, regardless of your organisation's technology preferences.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:; ; For major inquiries, we guarantee a response time of 1 hour.; For intermediate inquiries, our response time is set at 4 hours.; ; These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.; ; Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.; ; Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.; ; Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
• Support levels: At Ingentive, we offer three support levels to suit different needs and budgets:; ; Basic Support:; - Essential support services, including general inquiries and basic troubleshooting.; ; Premium Support:; - Priority response times, extended support hours, and dedicated support agents.; ; Enterprise Support:; - Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.; ; At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

  Tackling economic inequality

  At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:; ; Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.; ; Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.; ; Supplier Diversity: Supporting minority-owned and women-owned businesses.; ; Community Investments: Investing in community development and workforce training.; ; Mentorship and Skills Development: Offering mentorship programs and skills workshops.; ; Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.; ; Community Partnerships: Collaborating with non-profits agencies.; ; Transparency and Accountability: Maintaining transparency in our efforts.; ; Through these initiatives, we're working towards a more inclusive and prosperous future for all.

  Equal opportunity

  At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.; ; Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment. ; ; Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

  Wellbeing

  At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success. ; ; Our commitment to employee wellbeing includes:; ; Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.; ; Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.; ; Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.; ; Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.; ; Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.; ; Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.; ; Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.; ; Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.; ; Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.; ; Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

• Price: £65 to £120 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.