LA International Computer Consultants Limited

Agile Coaching

Our Agile Coaching service helps teams to deliver real benefits from using the Agile methodology within the constraints of their organisation. Our Agile Coaching service will help to embed skills and behaviours and make change sustainable by coaching at all levels and creating the right support structures.

Features

• Industry Leading Agile Coaches
• Scalable Agile Coaching which works across different flavours of Agile
• Training, mentoring and coaching available for Groups and one-to-one
• Workshops, counselling, networking guidance for all levels
• Comprehensive market coverage achieved with an extensive Consultant Network
• Rapid deployment of DDaT Consultants at all SFIA levels/functions
• Multiple Delivery Models -T&M, Work Packages Solutions and Managed Services
• Full Knowledge Transfer and Training provided to Client staff members
• SC Cleared and DV Cleared Consultants available for deployment
• ISO9001, ISO27001, Cyber Essentials Plus and HMG Approved Defence Contractor

Benefits

• Increased productivity and effectiveness across your digital team and beyond
• Risk management of business and digital change
• Agile Coaching improves Agile knowledge leading to quicker delivery
• Greater staff engagement and increased value through Agile Coaching
• Flexible, fully configurable service models which drive value for money
• Ability to quickly ramp/scale teams to meet requirements
• Broad service range to satisfy any type of technical/functional requirement
• Increased Client Knowledge base reduces dependence on external resources
• Ability to fulfil projects requiring DV Clearance and SC Clearance
• Industry best practice and ISO accredited approach to Quality Management

£300 to £1,200 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@lainternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

495829550941927

Contact

Tom Robinson
01782 203040
gcloud@lainternational.com

Planning

• Planning service: Yes
• How the planning service works: We work closely with our clients to conduct an in-depth discovery process at the outset of all of our G-Cloud projects. This enables us to develop a comprehensive understanding of requirements which enables us to plan the delivery of the optimum solution.; ; With extensive expertise in a wide range of delivery methodologies, we approach planning using industry standard and codified best practice standards, combined with real world expertise and insight. This enables us to produce a bespoke plan that is highly aligned to requirements that will ensure that delivery is achieved within the correct timescales. ; ; The planning process also enables us to work collaboratively in multi-supplier environments by creating a transparent roadmap for delivery, where roles and responsibilities are clearly defined to develop a “one-team” ethos.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: A key benefit of working with us is that we are committed to ensuring that client staff are continually trained and upskilled, enabling them to reduce their dependency on external support. ; ; We achieve this through a rigorous Knowledge Transfer Programme that includes:; ; • Mentoring: Ongoing advice and guidance provided by a highly experienced Cloud expert ; • Guided Experience: The user performs the work whilst being supervised by our experts ; • Community of Practice: We establish groups that learn together and share knowledge and information between themselves in regular forum meetings to accelerate learning; • Training: One-to-one or classroom based training to disseminate technical or discipline related information. These can be formal or informal sessions such as our Lunch & Learn (“brown-bag”) sessions; • Knowledge Library: We establish a knowledge library including project documentation, lessons learned and templates for future use by the client.; ; All Knowledge Transfer activities are reviewed on a continual basis to ensure that they are delivering a measurable benefit to the client.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have substantial experience of delivering new implementations and conducting migrations from complex legacy estates into cloud-based solutions. This has enabled us to develop a strong understanding of the challenges encountered when moving from an on-prem to off-prem environment and how to avoid or mitigate these issues. ; ; Our key goals are to manage the setup or migration with minimal business disruption and complete continuity of service. This is achieved through the implementation of structured, fully planned setup and migration processes conducted by highly qualified migration experts with delivery experience across hundreds of successful projects.; ; This is delivered simultaneously with a business change workstream that ensures that the stakeholders and user community are in a position to support the new technology and ways of working following the end of the project.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have significant experience of ensuring that its Clients can meet their QA and Performance Testing needs through the provision of a fully configurable service that can flex and scale as required. ; ; The range of services includes working collaboratively with its Clients to develop QA and Performance testing strategies, to consider testing risks, to enable them to perform QA and Performance testing themselves through the through the provision of expert advice and guidance and by performing the QA and performance testing on their behalf. ; ; The service can encompass: Test Planning, HLD/LLD, Test Execution, Test Preparation, Test Scoping, Risk Assessment, Performance NFRs, Test Analysis, Test Reporting, Volumetric Analysis, Test Plan (Environment, Scheduling, Data, Load, Injection and Tooling); ; The service can be configured to meet any client size and internal capability and can be delivered at a fixed cost or on a flexible day rate in line with our SFIA rate card.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • CISSP
  • CISM
  • GSEC
  • GPEN
  • CRISC

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide a fully configurable support service that is available before, during and after the implementation of cloud services. This can range from first-line/helpdesk support services to the delivery of specialists on-site to resolve high-level or complex issues. ; ; Our ongoing support can integrate with your existing support arrangements to deliver a seamless service to users.

Service scope

• Service constraints: There are no constraints to our service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to requests within 1 hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide every Client with a Dedicated Account Manager who will be on hand by telephone during office hours and by email at any time to ensure that any operational support is provided in an effective and efficient manner. This is provided at no additional cost to the Client.; ; Where the support required is of a technical nature, We have a network of cloud specialists that we can call upon for reachback support. Depending on the nature of the query and the amount of work required to provide a resolution, there may be an additional charge for this type of support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: 10/03/2022
• What the ISO/IEC 27001 doesn’t cover: Supply of Goods
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Our aim is to be a zero carbon organisation by 2050. To enable us to meet this goal, we have implemented a Carbon Reduction Plan that includes active measures to reduce our carbon emissions year on year. Through the maintenance of our operations, and the provision of our service, we will fight climate change by adopting delivery methods that reduce carbon consumption and greenhouse gas emissions including:; - Implementing more energy efficient technologies; - Moving to renewable energy suppliers; - Hybrid/EV fleet Replacement; - Increased Remote Working; - Cycle to Work Schemes; - Monitoring/Auditing Supply Chain Partners on a regular basis for environmental sustainability and performance
• Covid-19 recovery:

  Covid-19 recovery

  We are fully supportive of assisting our communities, and the country as a whole. to recover from the effects of Covid-19 and are committed to ensuring that we are able to achieve this through our business operations and delivery of our services. This includes:; ; - Inclusive and accessible recruitment practices, development practices and retention-focussed activities.; - Helping new organisations to grow through working with SMEs as part of a strong and diverse supplier eco-system.; - Improvements to workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.; - Taking positive action to invest in the physical and mental health and wellbeing of our workforce, designed to reduce the demand on health and care services.; - Creation of employment opportunities particularly for those who face barriers to employment, including those that are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors.
• Tackling economic inequality:

  Tackling economic inequality

  We are fully supportive of reducing economic inequality and are committed to ensuring that we are able to achieve this through our business operations and delivery of our services. This includes:; ; - Helping new organisations to grow through working with SMEs as part of a strong and diverse supplier eco-system.; - Creating Employment and Training Opportunities and ensuring that these are accessible to all members of society, including underrepresented groups. ; - Identifying skills shortages in high growth industries by tracking market conditions and delivering training programmes to upskill/reskill our staff to meet increasing demand.; - Increasing the offer of apprenticeships to grow talent organically. ; - Supporting educational attainment through continual investment in the professional development of our staff with training, mentoring and guided experience.
• Equal opportunity:

  Equal opportunity

  We aim to we provide an environment where all of our opportunities are equally accessible and attainable to ensure that everybody has an equal chance of maximising their potential and realising their personal goals. This includes:; ; - Meeting the Disability Confident Committed (Level 1) requirements and improving our approach/processes to become accredited to a Level 2 Disability Confident Employer ; - Advertising all employment opportunities in an accessible manner and using jobsites that are specifically targeted at underrepresented groups, including workers with disabilities.; - Conducting regular Equal Pay Audits.; - Investing in training and personal development opportunities to support progression of all staff into higher paid work.; - Continued vigilance against the risks of Modern Slavery through regular risk assessments, supplier audits and ensuring compliance with, and understanding of legislative changes.
• Wellbeing:

  Wellbeing

  Our people are the most valuable asset that our company possesses, and we have a duty of care to ensure that we do everything possible to protect their mental and physical health. Therefore, we invest in ensuring that our health and wellbeing provisions meet the highest standards in the industry. ; ; Measures that have already been implemented to protect the wellbeing of our people include: ; ; - Developing an understanding of the issues that employees may face by establishing communication channels where problems can be raised in a confidential and sensitive environment and engaging with external organisations including occupational health experts, mental health charities and educators.; - Providing free private healthcare cover to all staff as part of their benefits package.; - Funding free access to an Employee Assistance Programme, which provides a range of complimentary service such as counselling and healthcare advice, delivered by qualified professionals.; - Running regular staff engagement activities and conducting surveys, which help us to understand how we are performing in this regard, and identify areas where we can improve.; - Formalising our wellbeing approach to demonstrate that we meet the Mental Health at Work commitment.

Pricing

• Price: £300 to £1,200 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@lainternational.com. Tell them what format you need. It will help if you say what assistive technology you use.