Freshworks Inc.

Freshservice: Employee Engagement Suite (EES) - ITSM Service Desk Software

Freshservice is a SaaS based IT Service Management product from Freshworks. Affordable, configurable, ITIL4 aligned, IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.

Features

• Email, phone, live chat, support portal, mobile app, SDK, Self-Service
• Mobile apps for iOS and Android, mobile browsers, web browsers
• Advanced workflow automation
• Customer satisfaction surveys
• Advanced analytics tools and reporting features
• Native integrations via marketplace with 200+ applications and API access
• Follows the ITIL Framework
• Configuration Management Database (CMDB), Asset Management
• Service Catalogue: full IT service portfolio
• ITSM, Problem, Change and Release Management, Project Management, GenAI, Co-Pilot

Benefits

• Brings all conversations into a single source of truth
• Support customers from anywhere at anytime
• Improve agent productivity by automating assignment rules, escalation process, etc.
• Helpdesk performance measurement and management
• Understand, track and improve support metrics
• Set up workflows with connections to other business solutions
• Trusted ITSM Framework following Incident, Problem, Change and Release Management
• Manage assets centrally, with auto-discovery and updates
• Powerful self-service portal, tightly integrated with knowledge base
• Centralised contract management

£15 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fredrik.hallberg@freshworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

495914020380839

Contact

Fredrik Hallberg
016505130514
fredrik.hallberg@freshworks.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Private cloud is not offered. Solution cannot be hosted.
• System requirements:
  • Chrome/Firefox/Safari/Edge: Latest 2 versions
  • Mobile App - iOS 10+, Android OS 7.1+, mobile browsers
  • Stable Internet connectivity
  • Operating system: Windows 7.0 or Higher OSX, Mavericks or Higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Freshworks provides a 2-hour response SLA. Issues reported follow a priority matrix. ; Response Times: Urgent: 2 hours, High: 4 hours, Medium: 6hours, Low: 8hours.; The resolution SLAs vary based on priority level, and change/fix required. The team is also responsible for communicating about incidents to appropriate parties in a timely manner. Freshworks has RTO of 2 hours and RPO of 5 minutes.; ; Freshworks provides standard support to all customers at no additional cost. Freshservice support team are available Email (24x7), Phone (24x5), Chat (24x5), and Portal (24x7); all contact coordinates for support are available at our Support Website https://support.freshservice.com/en/support/home.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: The application has been tested using a combination of manual and automated techniques using aXe - an automated accessibility rule engine and NVDA, a free and open-source screen reader. Adhoc evaluation of the code was also completed where necessary. The application has been tested by a qualified accessibility tester who is a Trusted Tester by the US Department of Homeland security and Certified Professional in Web Accessibility (CPWA) by the International Association of Accessibility Professionals (IAAP)).
• Onsite support: Yes, at extra cost
• Support levels: The following is the scope of support services that are in general offered by Freshworks to its customers, free of cost. ; A. Telephone Support (Help Desk) - Toll-free phone support will be available, in English only, through the Freshworks Support help desk as follows: All locations +44 (800) 808-5790, Hours: 24 hours (Monday- Friday).; B. E-mail Support (24/7) : Customer’s authorized personnel may also report issues by e-mail in the English language to support@freshoworks.com. Freshworks welcomes Customer feedback and comments and Customer may forward such information to Freshworks by e-mail to support@freshworks.com.; C. Technical Account Manager/ Customer Success Managers are provided.; Our Response times are as follows:; Severity 1 - 2 hours.; Severity 2 - 4 hours.; Severity 3 - 6 hours.; Severity 4 - 8 hours.; ; Additional and on-site support available as per rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Most of the options are explained via in-app tour buttons. A dedicated UK product expert is available over phone or e-mail to offer advice/guidance regarding initial configuration, training, any customization requirements, implementation, and on-going support. Based on discussions with the UK Office, onsite support can also be agreed. Support costs are included within the license costs and thus the buyer will not incur any additional charges for implementation or ongoing support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have the option to export the complete helpdesk data anytime before the contract ends. - Inbuilt feature to export all data within Freshservice. Freshchat: Chats and contacts will be provided in a CSV format. Productivity and customer satisfaction report can also be pulled.
• End-of-contract process: At the end of contract, user can export the data and unsubscribe from the plan. If customer plans to renew, the chosen plan and pricing will be applicable. Customers may export all Service Data prior to the termination of the Customer’s Account. In any event, following the termination of Customer’s Account by either party, Service Data will be retained for a period of 14 days from such termination within which Customer may contact Provider to export Service Data; (ii) where the Customer does not use custom mailbox and uses the e-mail feature, if available within the Service(s), e-mails forming part of Service Data are automatically archived for a period of 3 months; and (iii) logs are archived for a period of thirty (30) days in the log management systems, post which logs are retired to a restricted archived cold storage for a period of eleven (11) months (each a “Data Retention Period”). Beyond each such Data Retention Period, Freshworks shall delete all Service Data in the normal course of operation except as necessary to comply with Freshworks’s legal obligations, maintain accurate financial and other records, resolve disputes, and enforce its agreements. Service Data cannot be recovered once deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Freshservice has a free and easy-to-use mobile app compatible with Android and iOS. The app can be used by both Requesters/End Users and Agents. Requesters can use the app to raise tickets, track existing tickets, browse the solutions database, request new services, and check pending approvals. Agents can use the app to work on multiple modules, including tickets, changes, and assets. The app is compatible with both Android and iOS.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Freshservice provides all employees (requestors, agents and administrators) with a simple and user-friendly UI. Freshservice provides requestors with a self-service portal to raise incidents, request services, browse the KB and view ticket history. The portal can be customised extensively, either through simple logo/favicon changes or a deeper modification of the HTML and CSS. For agents, collision and collaboration tools can be easily used within the UI to improve productivity and efficiency. Moreover, simple drag and drop form field, and workflow, creation can be utilised by administrators to quickly set up effective information gathering and ticket inflow.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The Freshservice self-service portal & Agent Portal has been tested against the WCAG guidelines and complies with WCAG 2.2 Level AA for both the Agent and Self-service portals. We perform both automated and manual testing against WCAG for all of our surface interface components.
• API: Yes
• What users can and can't do using the API: Freshworks provides an open platform that allows you to bring in data from other applications to provide a full 360-degree view of the customer. Freshservice APIs belong to the REpresentational State Transfer (REST) category. This means that they can be used to perform ""RESTful"" operations like reading, modifying, adding, or deleting data between Freshservice and external Applications.; https://api.freshservice.com/. Maximum number calls per hour depends on the plan you choose and starts from 1000 calls per hour. Also Freshchat APIs can be used to integrate with third party bots, custom widget front end, CRMs, Helpdesks through POST and GET APIs. Freshcaller support APIs/Webhooks necessary for third party apps.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Freshservices' modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs. The platform is designed to be clutter-free and enables any user to navigate with ease. Both the admin and the self-service portals are very easy to use and operate. The system supports on-the-fly customization. You may extend your brand identity to your support portal by rebranding your portal by uploading logos and choosing the style or color of elements. You may also perform advanced customization's on your end user portal by using Liquid, Javascript and complete CSS customization. They are a collection of style settings that can be configured in your account, including everything to do with colors, stylesheets, and layouts. The admins can customize the service as needed.

Scaling

• Independence of resources: Freshservice is a multi-tiered service-oriented architecture that is designed to be highly scalable, responsive, and fault-tolerant. Freshservice is hosted on Amazon Web services (AWS), a highly resilient architecture that offers more scalability in terms of hosting your data in the cloud environment. AWS is also exceptional with highly scalable DNS that routes users to the best endpoint based on latency, geo-proximity and other considerations. This architecture is built with sturdiness and endurance factors in mind that ensure high availability for the product and data.

Analytics

• Service usage metrics: Yes
• Metrics types: The analytics module allows managers/supervisors to create and maintain ad-hoc reports and add real-time/historical data to web-based reports. Our native Reporting and Analytics module offers both out-of-the-box canned reports and customized reports. Using roles and permissions, we can provide you the ability to apply role-based permissions to Reporting. Reporting is made available for all modules across the system, such as Incidents, Service Requests, Problems, Changes, Releases, and Assets. Your team can configure Ad-hoc reports to define specific metrics using relevant filters. All reports within Freshworks can be exported to different formats manually and on a scheduled daily, weekly, bi-weekly, etc.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is encrypted both at rest and in transit. All data at rest (database) is encrypted using AES-256-bit standards, with the keys being managed by AWS Key Management Service. Attachments are stored in S3, which is also encrypted at the S3 bucket level.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data as XML towards the end of their contract. Data can also be extracted via CSV, for example chats and contacts that can be exported to the helpdesk. Productivity and customer satisfaction report can also be pulled.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF (export only)
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.8% Uptime (availability based on each calendar month). Refund-policy are available in agreed SLA document. (If for a given month, Availability is:; ; (a) >98.5% but <99.8%: Customer will receive 2% service credit for such month.; (b) >97.5% but <98.5%: Customer will receive 3% service credit for such month.; (c) >96.5% but <97.5%: Customer will receive 5% service credit for such month.; (d) > 95.5% but < 96.5%: Customer will receive 6% service credit for such month.; (e) >94.5% but <95.5% - 10% of Monthly Fees, and ability to immediately terminate without further liability, provided that notice to terminate will be provided not greater than 30-days from the end of the month in question.; (f) 94.5%< - 25% of Monthly Fees and ability to immediately terminate without further liability, provided that notice to terminate will be provided not greater than 30-days from the end of the month in question.; ; To receive service credits, a customer must submit a written request to support@freshworks.com, within 30-days after the end of the month in which Freshworks failed to meet the uptime commitment, or customer’s right to receive service credits with respect to such unavailability will be waived.
• Approach to resilience: Freshworks provides 99.8% availability. We have a highly resilient and fault-tolerant architecture that is leveraged further from the disaster resilience provided by AWS.; ; AWS allows us to place instances and store data within multiple geographic regions and across multiple availability zones (AZ) within each region. Each AZ is designed as an independent failure zone. This means that AZ is physically separated from a typical metropolitan region and is located in lower-risk flood plains (specific flood zone categorization varies by Region). In addition to discrete uninterruptible power supply (UPS) and onsite backup generation facilities, they are each fed via different grids from independent utilities to further reduce single points of failure. Availability zones are all redundantly connected to multiple tier-1 transit providers.; ; Data centers are built in clusters in various global regions. All data centers serve customers online; no data center is “cold.” In case of failure, automated processes move customer data traffic away from the affected area. Core applications are deployed in an N+1 configuration so that there is sufficient capacity to enable traffic to be load-balanced to the remaining sites in the event of a data center failure.
• Outage reporting: We have a Publicly Accessible Dashboard highlighting performance and up/downtime (link can be sent upon request) Freshworks will respond to Customer via phone and email in the event of “urgent” and “high” priority support requests and via email for all other support requests.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Freshworks products feature a versatile authentication system, enabling customers to define user names, access roles, and customize password rules. Authentication options include Freshworks login, Google login, or Single Sign-On (SSO) via SAML 2.0, Open ID Connect, OAuth 2.0, or JWT. Users can restrict access based on IP addresses. This flexibility ensures seamless access and user management.; ; Kindly refer to the below link for more details on how to enable SSO within Freshworks products: https://support.freshworks.com/en/support/solutions/articles/50000000669-how-to-implement-single-sign-on-sso-for-freshworks-
• Access restrictions in management interfaces and support channels: Freshworks has restricted access to customer environment to very limited set of authorized users that is warranted based on job responsibilities. All accesses are permitted only from registered user systems and only from the whitelisted IP addresses of Freshworks. We can restrict Freshservice to certain domains or IPs. Also, agent access to tickets can be restricted based on the Group policies and restrictions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Users can be authenticated using the authentication module within Freshworks products or can enable SSO. If the authentication module provided by Freshworks is used, you can set up different levels of password security using Freshservice for your agents and customers. By default, any password must contain a minimum of 8 characters and must not contain the username. You can also opt for advanced settings and set up custom password policies like the password expiration time or the minimum password length. The more sensitive the data your agents/customers have access to, the more stringent your password rules must be.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 20/01/2023
• What the ISO/IEC 27001 doesn’t cover: The Information Security Management System covers Freshworks Cloud Services, DevOps, Network Operations Centre, Customer Support & Pre-sales functions and supporting processes. Viz. IT Support, Admin, HR and Legal. It does not cover our Sales or Marketing teams.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 26/11/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A. All Freshworks products and services are covered under our CSA STAR self assessment.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 TYPE II Certificate
  • ISO 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Freshworks is certified for ISO 27001 by BSI. We have comprehensive information security practices in place that cover physical, network and application security. At the product level, the features undergo stringent security testing by Security experts before deployed. At the organisation level, the security engineers are regularly trained on security practices. Following the principles of Security by Design, at Freshworks, products security is a blueprint and design consideration in every build cycle. Accordingly, the Information security team is a part of all the build cycles to certify a build as ""Good to go"". Multiple security checks including code reviews, web vulnerability reviews, and advanced security tests are performed in every build. That apart, the builds are put through stringent functionality tests, performance tests, stability tests, and Ux tests before the build is certified as “Good to go"". More information can be provided upon signing an NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to the application, infrastructure, web content and deployment processes are documented extensively as part of an internal change control process. The security review mandates that each version is compliant with the company’s internal ISMS policies. Freshworks uses the Scrum model from the agile framework in combination with the Continuous Integration and Continuous Deployment (CICD) approach to ensure faster delivery of functionalities to its customers. Members from various teams form the “Squad” to work on the core functionality or features of the product and the underlying infrastructure.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Multiple security checks, code reviews, web vulnerability reviews, advanced security tests are performed in every build. Builds go through stringent functionality tests, performance tests, stability tests, and Ux tests before the build is certified as Good to go. On an ongoing basis also, the product goes through static (SAST) and dynamic (DAST) code reviews, OWASP risk reviews including code injections, clickjacking, XSS vulnerabilities, and technology landscape vulnerability reviews performed by the inhouse white hat hackers and external cybersecurity organizations. Automated scans for any identifying weakness in the application, OWASP top 10 vulnerabilities and manual tests covering transmission security.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our security and NOC teams monitor our network and application in real-time. Any threats detected trigger an alert which is assigned to security personnel. We have defined internal SLAs in place for incident management
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Freshworks has an Information Security incident management process to classify and handle incidents and security breaches. The Information Security team is responsible for the security incident covering: Identification, Triaging & Classification; Containment, RCA, Corrective Action, Evidence; Management & Recovery; Learning & Analysis. Freshworks Employees are aware of their responsibility to report any information security incidents and the requirements of the information security incident management procedures. Our Customers may contact our 24/7 monitored mailbox at security@freshworks.com to report breaches at their end. For more details, see Clause 7 - Data Incident Management and Notification in our Data processing addendum - https://www.freshworks.com/data-processing-addendum/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change:; Freshworks is deeply committed to combating climate change through sustainable practices and impactful Corporate Social Responsibility (CSR) initiatives. Aligned with Section 135 of the Act, our Board has constituted a CSR Committee comprising esteemed members: Rathnagirish Mathrubootham (CEO), Pamela Anne Sergeeff (Chief Legal Officer & General Counsel), and Goutham Sundaresan Venkataramanan (Senior Director - Accounting).; ; Under this committee's guidance, Freshworks prioritizes energy efficiency, emissions reduction, and environmental conservation. Our major workforce (~3500 out of 5000) operates out of our Chennai Office, which is LEED Certified.; ; Proactively investing in environment and climate action projects, we engage in initiatives such as tree planting campaigns and support for NGOs focused on environmental conservation. These efforts, aligned with Schedule VII of the Act, aim to have a lasting impact on local communities' economic and social conditions.; ; Please contact our Shanmuga Anandaraman, Senior Director of CSR & Social Impact at Freshworks, for further inquiries or information on our CSR initiatives.

  Covid-19 recovery

  Covid-19 Recovery:; Amidst the challenges posed by the COVID-19 pandemic, we took decisive action to support relief efforts. Through our FW-CRF (Covid Relief Fund), we mobilized significant resources totaling 1.2 Crore INR (~150k USD), including contributions from our employees and corporate budgets. This fund enabled us to execute critical relief projects in collaboration with on-ground partners. Notably, we swiftly procured and installed 20 ventilator machines across multiple hospitals to bolster ICU capacities during the peak of the oxygen crisis in wave-2. Additionally, we partnered with institutions like Stanley Hospital and Bhumi Foundation to donate a 6KL liquid oxygen tank and establish a new 100-bed COVID-paediatric ward, enhancing preparedness for future waves.

  Tackling economic inequality

  Tackling Economic Inequality:; ; At Freshworks, we are deeply committed to addressing economic inequality through our flagship Social Impact Initiative, the Freshworks STS Software Academy. This program empowers underserved youth by providing communication, life skills, and software training, along with job opportunities. By lifting students from generational cycles of poverty and placing them in software jobs, we contribute to sustainable socioeconomic development.; ; As part of our commitment to enabling unhindered training for students, we provide comprehensive support including laptops, food (all 3 times), stipends (to stay near the office & attend in-office classes), access to a classroom facility housed inside an IT office (to truly transform their mindset), and professional training for one year followed by placement opportunities within and outside of Freshworks.; ; Furthermore, we have created a Placement Portal on our Notion platform, "Placement Portal of Academy," to facilitate seamless job placements for our academy graduates.; ; To date, we have trained and placed over 135 students, with an average of 80 students trained and placed each year.

  Equal opportunity

  Equal Opportunity:; ; In our delivery of services, we prioritize equal opportunity and strive to foster a diverse and inclusive workplace environment. Recognizing the importance of gender diversity, we have set a target to achieve 40% women employment within our organization as part of our long-term strategy. As part of our commitment to equal opportunity, we have established supporting structures such as the Anti-Slavery policy (in EU), POSH & Harassment Policy (globally), and Women ERG (globally).

  Wellbeing

  Wellbeing:; At Freshworks, we prioritize the holistic wellbeing of our employees, recognizing that their wellness is paramount to our collective success. We offer a range of initiatives aimed at promoting mental, physical, and emotional health within our workforce.; ; - YourDOST: Our employees have access to confidential mental health counseling through YourDOST, providing them with support and guidance whenever needed.; - On-site Wellness Activities: We organize regular yoga, fitness, and dance sessions within Freshworks premises, making it convenient for employees to participate and prioritize their physical health.; - Sports Facilities: Our in-office sports facilities encourage active lifestyles and camaraderie among employees, fostering a sense of community and promoting physical wellbeing.; - Women's Health Initiatives: We recently organized a women's health challenge, focusing on raising awareness and promoting healthy practices among female employees.; ; Community Wellbeing:; Beyond our internal initiatives, we are deeply committed to contributing to the wellbeing of the communities we operate in.; ; Crisis Response: During crises such as the Covid-19 pandemic, Michaung flood, and California fires, we have provided support and assistance to affected communities, including financial aid, relief supplies, and volunteer efforts.; Ongoing Support: While crisis response is crucial, our commitment to community wellbeing extends beyond emergencies. We actively engage in initiatives to uplift and empower communities through education, healthcare, and environmental sustainability programs.; ; By addressing both employee and community wellbeing, we aim to create a positive impact that extends beyond our organization, fostering resilience and prosperity in the wider society.

Pricing

• Price: £15 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Freshworks offer a 14-day fully-functional free trial of the Freshservice platform on any plan. Our product experts guide you through your evaluation, also free-of-charge. After the given evaluation period, you can then select a plan to continue using the product.
• Link to free trial: Freshservice: https://freshservice.com/signup

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fredrik.hallberg@freshworks.com. Tell them what format you need. It will help if you say what assistive technology you use.