COALESCENT LIMITED

CoLiberty - Liberty Protection Safeguards (LPS) Platform

Designed by the public sector. CoLiberty is a cloud-based, secure platform which provides Responsible Bodies with a digital toolkit to empower non-expert staff to conduct assessments, administer, collaborate, case manage and report on applications for authorisation under the LPS scheme. CoLiberty allows organisations to share history across Responsible Body boundaries.

Features

• Digital standardised collaborative LPS assessments
• Collaborate with Assessors, Doctors and Manging Authorities
• Engage with the cared for persons carers, family and friends
• Sharing of LPS data (Subject to Data Sharing Agreements)
• Mass import of existing case load
• Digital notification/Referral process
• Reuse data to speed up production of the Pre-authorisation Review
• Professionally written guidance to assist non-experts with completion of Assessments
• Realtime dashboards, full auditing, tracking, reporting tools and data export
• Integrate with existing back-office systems

Benefits

• Introduces efficiencies into the Assessment and Authorisation processes
• Reduces the amount of effort required to negotiate over Assessments
• Improve the quality and completion rate of Assessments
• Reduce the elapsed time to authorise deprivations of liberty
• Efficient collaboration between interested parties
• Digital collaboration improves data security
• Supervisory Bodies have sight of historic data and previous Assessments
• Written guidance and hand-holding to support non-expert staff
• Generalist staff input reduces the load on specialist professionals
• Built API first to enable integration with ASC systems

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@coalescent.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

496019047340777

Contact

Lianne Hawkins
07872137370
gcloud@coalescent.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CoLiberty - Liberty Protection Safeguards (LPS) Platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements: Modern browser as published on gov.uk as being supported

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to issues reported via email helpdesk within 24hrs (during operational hours of Monday to Friday 9am-5pm).
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: All solution deployments are tested against WCAG 2.2 AA standards or higher where possible. Some aspects are AAA compliant but we try to achieve a balance between accessibility and browser coverage and have found that AAA compliance sometimes rules out older browsers to the detriment of other users. The solution is tested using a variety of assistive technology interfaces from Windows Narrator to Jaws.
• Onsite support: Yes, at extra cost
• Support levels: As part of our commitment to provide first class support, our proposals include the provision of an email helpdesk throughout the life of the solution. Visitors or users of the solution can email 24/7/365 to report issues like loss of service, orphaned content, or general presentation issues. Detailed response times would be covered in our SLA and are within 1 business day and recovery times of between 4 business hours and 5 business days depending on the severity or the issue. The costs for this support is included in the overall ongoing management costs (e.g. hosting, content refreshes). Each deployment comes with a dedicated technical manager to handle support requests, identify the issue and update stakeholders on progress in a timely fashion. Customised, higher levels of support are available on request and costed based on needs.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: During the implementation phase the organisation is assigned a designated implementation coordinator, who will support the organisation through any onboarding activity including internal comms. Training is included in the onboarding cost and will be provided in virtual train-the-trainer style events for up to 10 people. Further training sessions can be purchased at additional cost. Users are able to access webchat to ask for help during business hours. CoLiberty is a staff-focused solution, which has been through significant user testing and is straightforward in its operation and usability.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Coalescent Ltd will provide a snapshot of the production database (PostgreSQL 16.x) to the customer.
• End-of-contract process: On termination of the agreement, Coalescent Ltd will: ; - Provide a snapshot of the production database (PostgreSQL 16.x) to the customer; - Delete partner content from all servers and systems, and delete the customer version of the Supplier’s website; - Delete associated database; ; References to the Buyer’s use of the Service shall be removed from any Supplier literature/websites; ; Our development team will decommission your CoLiberty instance and you will no longer have access to the platform. ; ; Upon decommissioning of a client system and/or the request of a client, any personally identifiable information located within their tenant database is removed as part of the database removal process. Any data stored within the associated backup sets are removed after a default 7 day period (unless a specific retention request is received).
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: CoLiberty is optimised for mobile and tablet use. There is no difference in the features and function between Mobile and PC use.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service is web-based and can be accessed via a browser using an intuitive, accessible user interface.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: All solution deployments are tested against WCAG 2.2 AAA standards. Some aspects are AAA compliant but we try to achieve a balance between accessibility and browser coverage and have found that AAA compliance sometimes rules out older browsers to the detriment of other users. The solution is tested using a variety of assistive technology interfaces from Windows Narrator to Jaws.
• API: Yes
• What users can and can't do using the API: CoLiberty is built API first
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CoLiberty is designed to be a national best practice solution, which has been contributed to by multiple public sector organisations and National Bodies. We are happy to receive suggested changes that would benefit the wider customer base. Bespoke instances are also available at additional cost.

Scaling

• Independence of resources: The solution uses enterprise-grade Kubernetes orchestration with comprehensive tenant isolation. Each tenant operates in dedicated namespaces with isolated databases, DNS, and resources, ensuring one user's demand cannot impact another. The platform automatically scales based on real-time metrics through Horizontal Pod Autoscalers, adjusting compute resources dynamically. Resource requests and limits are configured per service, with rolling updates ensuring zero-downtime scaling. Multi-cluster architecture enables load distribution across regions. Real-time monitoring provides proactive capacity planning. This proven architecture currently supports products with over 90,000 users, guaranteeing consistent performance regardless of demand from other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: CoLiberty comes with a full reporting console and API documentation to support the entire organisations reporting needs. CoLiberty fully meets all national mandatory reporting requirements.; ; If CoLiberty captures the data then it can report on it.; ; Includes but is not limited to:; ; - Application Volumes: New applications received, active cases and completed applications.; - Case Status: Number of applications granted, not granted, or pending/not completed.; - Timeliness: Applications completed within the statutory timeframe.; - Location: Breakdown of applications by setting.; - Assessments & Reviews: Number of Assessments completed, and the number of reviews conducted.; - Demographic data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers are able to export their own data in CSV, XLS or JSON format. PDF versions of individual documents are also able to be downloaded from within the system.; ; Coalescent is able to supply a snapshot of the production database (PostgreSQL 16.x)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF (for individual Assessments and Authorisations)
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Historically, our availability has remained above 99.5%. Our solution is monitored in real time and SMS alerts are relayed to our technicians in the event of an outage lasting more than a few seconds. Refunds would be negotiated if uptime falls below this benchmark but handled on a case-by-case basis. For example, the absence of a third party API that is consumed by the solution cannot be attributed to loss of service.
• Approach to resilience: Resilience information is available on request but built into the solution at the outset.
• Outage reporting: The service is monitored through Sentry's HTTPS probes for uptime tracking, and Prometheus for internal Kubernetes infrastructure health monitoring and alerting. Pod health checks are configured across all stack components to automatically detect and restart failed services. Any outages are reported through these monitoring systems, which trigger alerts to the technical team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The system uses the principle of least privilege to govern users' access rights to the bare minimum permissions they need to perform their work. Some privileged assignments are based on attributes that are role-based or by parameters such as location or special circumstances. Access to the system is protected by multi-factor authentication (MFA).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an ethical, legal and professional duty to ensure that the information the solution holds conforms to the principles of confidentiality, integrity and availability. We endeavour to ensure that the information we hold or are responsible for is safeguarded where necessary against inappropriate disclosure; is accurate, timely and attributable; and is available to those who should be able to access it. As such we have our own Information Security Classification and Management policies in place that cover processes such as Legal & Regulatory Obligations, Information Classification, Compliance, Policy Awareness, Disciplinary Procedures, Incident Handling and Codes of Practice. We ensure this policy is enforced by periodic review of the Information Services Manager.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a change management tracking service called GitLab to ensure that any configuration or change management requests are accurately documented, prioritised and carried out in a timely fashion. We use version control to decide whether the change constitutes as step change in the fabric of the solution and carry out regular penetration testing if the change presents a potential security issue.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Fully integrated vulnerability scanning within our CI/CD pipelines (GitLab), periodic external penetration and vulnerability testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We give any security related incidents the highest priority. We have monitoring software that detects abnormal activity and provides SMS alerts if unusual patterns of activity are detected. In the event of a potential breach, the situation is assessed for severity and an appropriate response is coordinated immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via our support helpdesk, via our incident reporting software or via email to the Technical Support Manager. Most incidents do fit a common type and have appropriate processes in place to deal with them. Non-common incidents are dealt with on an adhoc basis and followed up with an incident report to the stakeholders depending on the severity.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: Thursday 13 October 2022
• What the ISO/IEC 27001 doesn’t cover: Certificates to cover all of our major product components however technically customers can self-host which is not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 35063cf9-ee5c-41f2-a933-9c86e01cbdd5
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@coalescent.uk. Tell them what format you need. It will help if you say what assistive technology you use.