WellData Ltd

WellData Cloud Managed Services (Oracle, Microsoft Azure SQL, AWS, and Google)

WellData provides end-to-end cloud support services for private and public sector organisations, local authorities and universities. With over 25 years’ experience, we have grown alongside the Cloud as longstanding Oracle and Microsoft Gold Partners, continually adopting new technology and innovation in the migration to cloud-based servers and ongoing administrative support.

Features

• Comprehensive or supplementary database support to suit your business needs
• Pre-migration consultancy services, including profile/feature usage, risk assessment and feasibility
• Database system design, deployment and change planning to improve performance
• Database migration from on-premise to cloud and cloud-to-cloud
• Permanently-employed engineers and consultants based throughout the UK
• Security management including audits, patching, incident management and cyber essentials
• Performance tuning including growth-rate forecasting, planned schedules for maximum performance
• Availability management ensuring maximum uptime during migration and maintenance
• Providing SQL Server, Oracle Database, MariaDB, PostgreSQL, MySQL Support
• Offering Weblogic, Unix, Linux & Iworld Support for Local Authorities

Benefits

• Access to high level expertise to reduce your business risk
• Support all most database platforms, Operating Systems and cloud technologies
• Continuous 24/7 technical cover as standard; no extra costs
• ISO9001, 27001, and 2000001-certified for high quality management standards
• Fixed prices agreed in advance offering reduced contract costs
• Access to named technical staff, account manager, providing direct support
• Designed to support University NHS & Local Authority business models
• Multi-cloud support across AWS, Microsoft Azure SQL, Oracle, Google (GCP)
• No onboarding fees
• Support for end-of-life software products

£56 to £2,500 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@welldata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

496543431862532

Contact

Cloud Sales Team
0800 389 4051
digitalmarketplace@welldata.co.uk

Planning

• Planning service: Yes
• How the planning service works: At the outset of each project, Technical Consultants will undertake business analysis, working closely with buyers to map out their ‘as-is’ state. This will involve assessing existing technology and processes, with gap analyses to determine what is required to achieve a smooth transition to the cloud. This stage will include:; • Availability requirements, resources needed and growth planning,, as we get to know buyers and their needs. ; • Solution designs will be planned with buyers by designing the cloud resources to be used, how they link with one another and with on-premises users, and how access will be provided for users. ; • Licence management will be accounted for, including transfers and reconciliation. ; • Cost management considerations will be folded into each solution design, and we will walk buyers through potential costs involved at each stage of the process. ; The security architecture implemented will ensure that only authorised users are allowed to access data through design, and continuous monitoring will enable us to plan the best security solution for the buyer, enabling us to both mitigate risk of breaches and ensure a rapid response to any potential incidents. We will also provide buyers with assistance to meet GDPR requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS
  • Microsoft Azure SQL
  • Oracle Cloud
  • Google (GCP)
  • MySQL
  • SQL Server
  • MariaDB
  • PostgreSQL
  • Linux & Unix
  • Oracle Database

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Prior to the key stages of any migration project, risk assessments will ensure all, security, data transfer and compatibility risks are identified, reviewed, mitigated and tested by Senior Engineers.. ; This is part of a wider proactive WellData approach, where critical decisions on exactly how the transition will occur are identified and agreed during the initial phase, including consideration of:; • The technical factors involved in database migration ; • Accounting for hardware and software specifications ; • Buyer’s specific needs for how the cloud-based solution to perform and interact with their teams. ; Planning and preparation is treated with critical importance when approaching migrations, and we provide assurances that migration plan is 100% viable before the commencement. New deployment points will also be identified and risk-proofed before design. For instance, if buyers are moving from an on-premises to a cloud-based system, they may be changing from applications running locally to applications running from the web,; Therefore, to achieve a soft landing, and ensure minimal disruption to the buyer’s team, each technical part of the project would be assigned a technical owner, drawn from our highly-experienced team of specialists in cloud support and database administration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Microsoft Azure SQL
  • Oracle Cloud
  • Google (GCP)
  • MySQL
  • MariaDB
  • Linux & Unix
  • SQL Server
  • PostgreSQL
  • Oracle Database

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Yes, we provide robust quality assurance and performance testing at every phase of a project, and design cloud services to ensure that post-migration testing can be implemented easily, both as part of our administration service and by buyers’ IT teams. ; Our quality management system is certified to ISO 9001:2015, and we are highly familiar with designing and implementing highly effective testing and assurance methods. , Quality assurance methods we embed within projects are user acceptance testing, documentation and continual service improvement: ; For example user acceptance testing requires each project to have specific, measured and precise acceptance tests planned and executed. A dedicated project manager will design an acceptance testing plan in collaboration with buyers, based on: ; • The needs of the system, ; • The scope of works to be applied, ; • The risks identified with the transition to the cloud. ; These tests will be implemented at key stages of the project, enabling us to assure quality and demonstrate compliance before proceeding to the next critical phase. Quality assurance testing will also be performed during and following implementation stages, working to pre-agreed programmes to gauge success levels and identify any anomalies before they become problems.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support all hosting and software services, including: AWS, Microsoft Azure SQL, Oracle Cloud, Google (GCP) Oracle Database, SQL Server, MySQL, MariaDB, PostgreSQL, Linux and Unix.; ; Support services are supported by robust monitoring processes, with daily checks carried out by a remote team, with 24/7 cover. The primary aim of these is to detect anomalies, then investigate – and if necessary – apply an appropriate fix before they become problems, e.g. issue a warning if storage is running out and act accordingly.; In addition to proactive problem resolution, support includes ongoing monitoring/measurements of:; • System performance; • Capacity forecasting; • Security breaches; • Security standards.; Proactive and reactive responses to any issues arising are included within our single fixed rate, ensuring access to unlimited assistance/support.; Core support via telephone/email will also be available, with 24/7 advice and technical guidance provided remotely through a team of support engineers scheduled on a rota. The support we provide is continuous, and all responses will be immediate.; We are also available to undertake in-person visits at buyer premises to offer advice/technical assistance.

Service scope

• Service constraints: No, there are no constraints that prevent us from delivering the service in the exact way intended. Founded in 1999, we have experienced the growing relevance of the cloud, and have developed our cloud support accordingly whilst maintaining and developing the effectiveness of our on-site solution. As a result, although predominantly remote, we are able to travel to buyers’ premises to provide face-to-face support.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide 24/7/365cover,with a formal response (from an engineer) to all queries offered within one working hour via our automated ticketing system. Any non-urgent queries received outside of business hours/weekends (0800-1800 Monday-Friday), such as service requests or information requests, would be responded to at the next available opportunity. However, all urgent queries and incidents, e.g. severe system interruption would be responded to immediately as part of our 24/7/365 offering. Methods of response are formalised with the buyer as part of the relationship, including email, telephone and remote assistance, and all engineers can also refer to an Escalation Manager (including out-of-hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: The support levels provided are determined by the needs and requirements of the buyer and the relevant cloud-based systems. ; Therefore, the level of support is customisable according to buyers’ needs, and is delivered under a fixed-rate, single fee basis, with a team of support engineers available 24/7/365. ; We can commit to a combination of telephone-based, email, remote assistance and face-to-face visits to ensure we provide the most suitable solution for a buyer and their systems. ; All assistive tasks and consultations are folded into the fixed and single price provision. A named technical account manager is also provided for each buyer, providing a single point of contact throughout the relationship, who will plan ongoing support and agree regular reviewing protocols to ensure the service meets the agreed standards. Named contacts from amongst our engineer team will also be assigned as part of their project delivery group, further supported by a rotating team of support engineers (who can refer to an Escalation manager if required).available 24/7 to address any escalated issues.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 10th October 2023
• What the ISO/IEC 27001 doesn’t cover: There is no part of the WellData operation to our clients or internally that is not covered by our ISO 270001:2013 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Initiatives in place to support the government’s policy outcomes of tackling inequality in the workforce and supporting in-work progression include:; • Best practice recruitment. Through awareness training for managers, using anonymised application forms, virtual and face-to-face interviews, skills-based assessment tasks and structured interviews, we ensure our recruitment practices are inclusive and accessible.; • Action to identify and tackle inequality in employment, skills and pay. In October 2022, we commissioned employment law consultants WorkNest to review our internal practices, benchmark salaries, develop a competency framework for all technical roles, create a process to enable employees to reflect on their performance/professional development needs, and a structure for pay reviews. As a result, there is transparency to promotion, pay and reward processes and positive actions to level up pay (pay rises in April were higher for junior roles). ; • In-work progressions. All staff codevelop personal development plans with their line manager which include time-bound action plans for role-specific experience, external training, e.g. Microsoft/Oracle certifications, mentoring and opportunities for deputising, ensuring development opportunities for all.; • Apprenticeships. Our formal apprenticeship programme, delivered in conjunction with the specialist technology training provider, QA, provides learning opportunities and career development to those from a range of backgrounds. Topics include: ; o Infrastructure Technician Level 3; o Cyber security Level 4; o MTA Networking Fundamentals ; o MTA Mobility and Devices Fundamentals; o BCS Certificate in Business Processes and Coding and Logic.; Apprentices receive mentoring inhouse, and on successful completion of the course are offered full-time employment, and the option for further progression. For example, one of our recent apprentices is now a Junior DBA and another is an Infrastructure Engineer. ; • Providing flexible and hybrid working for all staff. This is regardless of level or role and is applicable from day one of their contract (following initial induction training).

  Wellbeing

  We have a range of initiatives to support the government’s policy outcome of improving the employee mental and physical health and wellbeing, and support strong integrated communities, including:; • Prioritising workplace mental health. This is achieved through our wellbeing programme, which is overseen by Company Mentor Marion Shanly and includes a range of measures, such as:; o Guidance for staff including recognising signs of poor mental health such as burnout, tips on staying mentally healthy at work, video consultations and advice on how to create a wellness action plan.; o Activities to support those who work remotely, such as frequent, scheduled check-ins with managers and colleagues, and weekly virtual quizzes.; o Access to our Aviva Care First employee assistance programme, which provides 24/7 free telephone counselling.; o Access to the ‘Thrive’ mental health application for advice and information.; o Annual staff surveys to gather feedback on how staff are feeling and to identify improvements for the workplace.; o Involving staff in selecting a charity to support each year, and arranging fundraising events, e.g. MIND.; • Integrated communities. We support local public service, and the VCSE sectors in the areas we work through, by:; o Providing monthly pro-bono database management and support to public establishments such as libraries within a 15-mile radius of buyer sites. This is delivered through an experienced DBA and will include:;  Health checks ;  Consultancy/technical advice ;  Bug fixes;  Patches/upgrades ;  Disaster recovery.; o Supporting micro and SMEs local to buyers with a set number of hours’ database/application support per month on an ad hoc basis.; o During the initial COVID-19 lockdowns, we provided advice and support to local SMEs on remote working and will implement this again if required.; o Donating hardware e.g. laptops as part of our rolling replacement/upgrade programme, to local schools/charities.

Pricing

• Price: £56 to £2,500 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@welldata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.