Version 1 Solutions Limited

Microsoft Power Platform Design, Integration and Support

Version 1 offer cloud strategy, design, development, integration and support services for Power Platform, including Power Apps, Power Automate (workflow automation), Power BI (visualization and reporting), and Power Virtual Agents (chat bots). We enable organisations to harness the platform to empower workforces, automate tasks, streamline processes, and better serve customers.

Features

• Enable creation, update and management of workflows
• Measure performance to inform change based on real world use
• Rapid, low-code development and configuration based around user needs
• Quickly establish business process automation and optimisation
• Secure integration with multiple external data sources
• Governance, Compliance, Data Strategy & Architecture Services
• Improve customer experience with automation of manual business processes

Benefits

• Optimise and improve efficiency of business processes
• Reduce total cost of ownership of solutions with low-code approach
• Rapidly deliver value through Agile approaches, increasing visibility
• Integration with cloud and on-premises data sources
• Reduce development costs of workflow driven applications
• Improve collaboration between technical, functional and business teams
• Improve efficiency of change management and deployment cycles
• Provide a consistent user experience
• Rapidly connect new business applications to improve efficiency
• Automate repeatable, high volume tasks

£70 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

496763979528632

Contact

Emma Olsen
+44 203 859 4790
tendernotices@version1.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Full details of the Microsoft Dynamics 365 service can be found here - https://www.microsoft.com/en-gb/download/details.aspx?id=30185 and https://docs.microsoft.com/en-gb/dynamics365/#pivot=main&panel=apps
• Cloud deployment model: Public cloud
• Service constraints: Full details of the Microsoft Dynamics 365 service can be found here - https://www.microsoft.com/en-gb/download/details.aspx?id=30185 and https://docs.microsoft.com/en-gb/dynamics365/#pivot=main&panel=apps
• System requirements:
  • Dynamics 365 accessed from a system meeting below requirements:
  • Minimum:2.9gigahertz(GHz),or fasterx86-,orx64-bit dual-core processor
  • Recommended:3.3gigahertz(GHz),or faster64-bit dual-core processor
  • Memory:Minimum:2-GBRAM,orRecommended:4-GBRAM or more
  • Display:Minimum:Super VGA with a resolution of 1024 x 768
  • Recommended: Super VGA with a resolution of 1024 x 768
  • The full system requirements for cloud deployments can be found:
  • https://docs.microsoft.com/en-us/dynamics365/unified-operationss

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1: Critical - Response Time: 2hr ; P2: Major - Response Time: 4hr ; P3: Important - Response Time: 8hr ; P4: Minor - Response Time: Varies on request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Chat window provided by 3rd party "liveperson" subject to their accessibility
• Onsite support: Yes, at extra cost
• Support levels: Version1 provide service tiers for our Managed Service Models, each tier provides Buyers with access to specific assistance and benefits, allowing you to choose the services best suited to your needs. Essentials, Advanced and Premier levels as detailed in the attached Service Definition Document. The Advanced (or Silver) level provides Normal Office Hours and 24/7 options. For added flexibility, we do not force clients into a ‘one-size-fits-all’ service and price and offer a ‘mix-and-match’ approach allowing you to operate a cost and service-optimised portfolio, applying and apply the right tier to the appropriate right business applications, or to production and non-production workloads. Cost details are provided in the pricing document. Version 1 has an ITIL based Service Governance structure in place for each client to ensure SLAs are met and the overall support service is managed in a responsive, customer-focused manner. The focus of the service governance will be a regular Service Management Board or Service Review Meeting attended by key stakeholders. Each managed service client is assigned a Service Manager to co-ordinate their service provision and ensure customer satisfaction levels are maintained.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Microsoft Dynamics 365 makes available comprehensive guidance, help, training and troubleshooting materials as part of the Microsoft Dynamics 365 Service. Within the Administration Portal, there are links to many of the resources available, including:; Help articles for users and administrators who need to manage Microsoft Dynamics 365.; Community forums/wikis where help articles and white papers are published; ; Service Health dashboard for information regarding outages/issues. Microsoft offers a range of services to organisations, eg FastTrack to aid onboarding to the service, and the Dynamics Learning Portal to help partners and organisations optimise the use of the service.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At any point user can export data from Microsoft Dynamics 365. This use the Software Development Kit (SDK), manually export data using the data export functionally.
• End-of-contract process: No more than 180 days after expiration or termination of Customer’s use of an Online Service, Microsoft will disable the account and delete Customer Data from the account. ; Transfer of Customer Data. Unless Customer has opted out of the Standard Contractual Clauses, all transfers of Customer Data out of the European Union, European Economic Area, and Switzerland shall be governed by the Standard Contractual Clauses. Microsoft will abide by the requirements of European Economic Area and Swiss data protection law regarding the collection, use, transfer, retention, and other processing of personal data from the European Economic Area and Switzerland.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dynamics 365 allows access and functionality to be provided via mobile device, web browser or mobile application.The solution supports a model that only requires configuration to be carried once regardless of how solution is accessed.; ; With Dynamics Unified Interface,someone that is using a Dynamics App (for example,Customer Service or Sales) will have the same experience on mobile device or on web browser on the computer or directly inside Outlook client. ; ; In fact,the liquid layout scales to optimize viewing experience, adjusting for various screen shapes and resolutions.This experience adds flexibility in how employees access their Dynamics data on the go.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: More information on accessibility can be found here https://docs.microsoft.com/en-us/dynamics365/get-started/accessibility/; Please see https://docs.microsoft.com/en-us/dynamics365/get-started/accessibility/
• API: Yes
• What users can and can't do using the API: Please see https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/about?view=dynamics-ce-odata-9
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Microsoft Dynamics 365 is a highly customisable and flexible business application. The bulk of the customisations can be carried out without requiring custom development. This includes amending and creating new entities, forms, view and workflow processes. For cases that do require custom development, Microsoft provides a software developer kit (SDK).

Scaling

• Independence of resources: The service operates multiple scale groups in each data centre and automatically provisions new customers into a scale group. The architecture of scale groups is designed to meet the many needs of operating a service at scale, including security, scalability, performance, tenant isolation, serviceability, and monitoring. Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multitenant environments.

Analytics

• Service usage metrics: Yes
• Metrics types: Organization Insights provides quick view of key Dynamics 365 metrics such as the number of active users and page requests. The Dynamics 365 Administration Portal provides an overview of each instances 'service health' including service degradation and storage capacity.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: The data within the Dynamics 365 system is encrypted using a PFX or BYOK encryption key. All ; instances of Dynamics 365 use Microsoft SQL Server Transparent Data Encryption (TDE) ; to perform real-time encryption of data when written to disk, also known as encryption at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported from Microsoft Dynamics 365 through the Export to Excel feature and using web service APIs documented in the Dynamics 365 SDK. Data can also be exported using the data export service.
• Data export formats: Other
• Other data export formats:
  • Data in various open formats be exported from Microsoft Dynamics365
  • Using the web service APIs documented on Dynamics365 SDK
  • Files in XML Spreadsheet, TXT, CSV, XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Files in XML Spreadsheet,TXT,CSV,XLSX formats can be imported
  • Into Microsoft Dynamics using the data import feature
  • Data in various format be imported into Microsoft Dynamics 365
  • Using the web service APIs documented on the Dynamics365 SDK.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: http://www.microsoftvolumelicensing.com/Downloader.aspx?documenttype=OST&lang=English
• Approach to resilience: https://docs.microsoft.com/en-us/azure/architecture/resiliency/disaster-recovery-azure-applications
• Outage reporting: Via the service status portal, Email, Alerts or Mobile Application

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Dynamics 365 uses Azure Active Directory for authentication. It helps secure access to on-premises and cloud applications, including other Microsoft online services like Office 365 and many non-Microsoft SaaS applications. The customer can enable multi-factor authentication on their AAD tenant. ; ; For details on the Dynamics 365 security architecture:; https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/security-; architecture; ; Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 27/03/2018
• What the ISO/IEC 27001 doesn’t cover: Statement of applicabilty for ISO 27001 for Dynamics 365: https://servicetrust.microsoft.com/ViewPage/MSComplianceGuide?command=Download&downloadType=Document&downloadId=d383c8df-1387-4a08-8604-b3e8aa647206&docTab=4ce99610-c9c0-11e7-8c2c-f908a777fa4d_ISO_Reports
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/09/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Service scope for CSA STAR Certificate is decribed in this document: https://servicetrust.microsoft.com/ViewPage/MSComplianceGuide?command=Download&downloadType=Document&downloadId=6d07d7e3-da62-4153-a91c-14d259dac9f1&docTab=4ce99610-c9c0-11e7-8c2c-f908a777fa4d_ISO_Reports
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • EU-Model-Clauses, EU-U.S. Privacy Shield, GDPR, FIPS 140-2
  • HIPAA/HITECH, EN 301 549 (EU)
  • G-Cloud (United Kingdom Government-Cloud)
  • MCTS (Multi-Tier Cloud Security Standard)
  • LOPD (Spanish Law on the Protection of Personal Data)
  • ENS, ISO27001, ISO27018, IRAP, PCI DSS v3.2.1
  • SOC 1, SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://download.microsoft.com/download/6/D/F/6DFD7614-BBCF-4572-A871-E446B8CF5D79/MSFT_cloud_architecture_security.pdf; http://download.microsoft.com/download/C/E/3/CE357CE2-3A98-4493-BAEB-CEB13F333302/Cloud_App_Security_datasheet.pdf; https://www.microsoft.com/en-us/enterprise-mobility-security/cloud-app-security; ; Version 1 recognise that the relationship between information security and IT service management is so close that we implemented an Integrated Management System (IMS) that has been certified to ISO 27001 and ISO 20000 with matching scopes.; ; The Version 1 IMS is based on the guidance provided in the International Standard for the Corporate Governance of IT (ISO/IEC 38500) and the International Standard for Risk Management (ISO 31000).; The Version 1 IMS has a broad scope that supports all of our ICT services.; The Version 1 IMS is audited every 3 months, alternately by internal and external auditors.; An Information Security Officer along with the IT Governance Committee are responsible for maintaining the IMS, as well as providing advice and guidance on policy implementation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Operational change control procedure: ; ; • Identification and documentation of planned change. ; • Assessment process of possible change impact. ; • Change testing in approved non-production environment. ; • Change communication plan. ; • Change management approval process. ; ; In particular,following in scope: ; • Identification/recording of significant changes. ; • Planning/testing of changes. ; • Assessment of potential impacts,including security impacts.; • Formal approval procedure for proposed changes. ; • Communication of change details to all relevant persons. ; • Fallback procedures,including procedures,responsibilities for aborting/recovering from unsuccessful changes/unforeseen events. ; • Validation/acceptance of each change by engineering teams. ; ; Microsoft uses ticketing system for incidents/requests, change management system,or all system changes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Dynamics365 developed robust processes facilitating a coordinated response to incidents if one were to occur. A security event may include unauthorized access resulting in loss,disclosure,or alteration of data. ; ; Dynamics365 applications implement technologies to scan environment for vulnerabilities. Identified vulnerabilities are tracked,and verified for remediation. Regular vulnerability/penetration assessments to identify vulnerabilities and determine whether key logical controls are operating effectively are performed. ; ; The Microsoft Security Response Center (MSRC) regularly monitors external security vulnerability awareness sites. As part of the routine vulnerability management process, the Dynamics365 apps team evaluates our exposure to these vulnerabilities and takes action to mitigate risks when necessary.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: https://docs.microsoft.com/en-us/azure/security/azure-threat-detection
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: https://www.microsoft.com/en-us/download/confirmation.aspx?id=55110

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Version1 will deliver additional environmental benefits in the performance of our contracts. We are a Carbon Neutral company and have committed to be Carbon Net Zero by 2025; compliant with (PPN) 06/21 with a published CRP, ISO14001 certified and an SECR. We have signed the business ambition for 1.5 °C commitment letter to SBTi and will reduce emissions in line with science-based targets. All results are reported annually via the Carbon Disclosure Project framework. Our plan to support environmental protection and improvement includes: • A steering group delivering environmental initiatives through our Environmental, Social, and (Corporate) Governance (ESG) programme. • A dedicated Sustainability Manager to manage our Carbon agenda. • An internal sustainability taskforce driving innovation with customers, identifying opportunities to improve operational efficiency and reduce emissions to fight climate change. As an example; at ICBF, we used blockchain to understand which species of herd emit the most greenhouse gases. • Introduce a Responsible Procurement Policy, ensuring full supply chain. alignment with all our suppliers. • Mobilize, influence, and empower staff to halve their carbon footprint by 2025. • Proactively work with suppliers/partners to decarbonise processes.
• Covid-19 recovery:

  Covid-19 recovery

  Version1 has embraced our social obligation to support local communities to manage and recover from the impact of COVID-19. Version1 has designed and delivered digital and employability skills for people impacted by COVID-19 through: • Recognising the impact of COVID-19 on young people aged 16-24, we have prioritised our education engagement activities. Working remotely and within restrictions to deliver work placements, and inviting students to participate in our career skills programme for IT. • Supporting people 75+ to use the internet safely with confidence. • Helping young people affected by COVID manage their online profile responsibly • For third sector workers, we improved their digital skills using Microsoft Office and free online tools Initially implemented during lockdown in 2020 and still active at present, Version1 support our customers, communities, partners, and supply chain with both the Covid Remote Working Guide, providing advice on technology, security, culture, and management practices to encourage organisations to embrace remote working. We’ve also been proponents of how future success requires a business to embrace being a naturally digital workplace. Version1 supported our team with paid COVID leave, remote health and wellbeing initiatives to support their physical and mental health through the pandemic. To share our learnings, we included health and wellbeing in our Covid Remote Working Guide with advice on ensuring the social, physical and mental wellbeing of workers affected by COVID-19. Version1 have invested more than £1M to support our teams through our Welltech Framework, where they can order the equipment, they need to work in comfort from home. We are continuing to offer remote and flexible working options where practical, and provide our returning to work team with guidance to ensure they are able to maintain a clean workspace and social distancing.
• Tackling economic inequality:

  Tackling economic inequality

  Version1 values the importance of SMEs and VCSEs play in our supply chain. Our organisation manages 80+ supplier/partner relationships including SMEs/Start-ups and proactively engages with tech communities, industry events/conferences, and customers to identify new partners to extend this network. We support entrepreneurship through maintaining a diverse supply chain as well as partnering and collaboration with Social Enterprise organisations. We use ISO20000 accredited supply chain management processes consistent with government guidelines and Social Value objectives. Version1 actively engage with local communities, creating employment, businesses, skills and training opportunities relevant to the contract through: • Actively working with economically isolated people or deprived areas through our “Insights” Programme to encourage 16–24-year-olds to consider roles in high growth sectors i.e. STEM • Commitment to employ 165 people through digital academies by 2024, open to anyone with any degree background or level 4/5 STEM qualification • Pilot initiatives to attract more women into tech by creating an academy specifically for women returning to work or changing career • Bespoke programmes to access underserved communities, such as people living with a disability and care leavers • We commit to including SMEs (where possible) in Call-Off Contracts, engaging in pre-contract activities
• Equal opportunity:

  Equal opportunity

  A Great Place to Work since 2011, Version1 commits to a transparent, accountable, inclusive culture for all our employees, ensuring all are well rewarded, motivated, and continuously developed. Demonstrated by a recent employee survey in that 93% of people agree are treated fairly. Version1 is a certified Disability Confident Committed employer. We have designed and developed services for vulnerable users and users with Assisted Digital and Accessibility requirements for our Public Sector customers. This has included understanding offline options, screen reader requirements, multiple language requirements, those with poor or no internet connectivity, and people with expert, low or no digital skills aligned to Gov.UK’s digital inclusion scale, GDS/CDDO, and the Technology Code of Practice. We are undertaking initiatives in communities to inspire people living with a disability to consider a career in IT. We are working with a foundation that improves employability outcomes and promotes independence for people who are neurodiverse, living with a physical disability, cognitive disability, or acquired injury. Also, we are piloting a partnership with a VCSE that specialise in the recruitment of people living with a disability, using that initiative to identify and inform our future accessibility strategy within recruitment. Our award-winning Diversity Team, is committed to promoting diversity, driving initiatives (e.g. Gender Pay equality, International Women/Men’s Days, Pride, Cultural Diversity), e.g. our startswithaname.net campaign, developed with customers, has an aggregated membership of 40,000+. Version1 is committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our business or any of our supply chains.
• Wellbeing:

  Wellbeing

  At Version1 we want our employees and community to be healthy and live well. We strive to promote a culture of positive health and wellbeing daily and we invest in a strong culture of wellness through programmes, activities, and resources. Version1 is a certified Healthy Place to Work and were recently listed as one of the UK’s Best Workplaces™ for Wellbeing 2022 at the Great Place to Work awards. Our Health & Wellbeing Strategy is shaped by a network of wellbeing champions from across Version1 who plan events and initiatives. Version1’s ‘Wellbeing Framework’ ensures that employees’ financial, emotional, and physical needs are supported through our investment in a variety of programmes/resources. The 5 pillars of our holistic Wellbeing model include Sense of Purpose, Financial Management, Physical Health, Mental Wellbeing and Social Connections. All wellbeing training, webinars and supporting materials are available on our Health & Wellbeing site for access anytime. Physical Health: we aim to promote positive physical health through a variety of initiatives/activities such as Marathon teams and 5-a-side football and we also aim to ensure our employees are working in a healthy and safe work environment. As an example, we have a “Step Challenge” for all employees each year, easily clocking up over 1m steps. Mental Wellbeing: Our mental wellbeing pillar focuses on mental health, mindfulness, self-confidence, stress management/ resilience and maintaining a growth mindset. We not only want our employees to be getting by we want them to have a positive and growth mindset as they strive to deliver excellence at work.

Pricing

• Price: £70 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: https://trials.dynamics.com/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.