SANS SOUCI CONSULTING LIMITED

AI-Powered Knowledge Intelligence Platform (Lynq Insights)

Sans Souci Lynq Insights is an off-the-shelf AI-powered knowledge intelligence platform that ingests documents and data, applies machine learning and generative AI to create searchable, evidence-linked insights, and delivers auditable intelligence and automation to support compliance, procurement, policy, and knowledge-management workflows across public-sector organisations.

Features

• AI-powered document ingestion, OCR, and automatic classification.
• Natural language search across large document repositories.
• Automated data extraction from contracts, policies, and forms.
• FOI and SAR request processing automation.
• Contract obligation tracking and renewal alerts.
• Customisable extraction templates for domain-specific documents.
• Integration with existing EDRMS and document management systems.
• Role-based access controls and comprehensive audit logging.
• Sensitive data detection and automatic redaction capabilities.
• UK sovereign cloud hosting with ISO 27001 controls.

Benefits

• Reduces document processing time by up to 80%.
• Accelerates FOI/SAR response times and compliance rates.
• Unlocks knowledge trapped in legacy document archives.
• Eliminates manual data entry and transcription errors.
• Enables evidence-based decisions from document analysis.
• Scales document volumes without additional headcount.
• Provides consistent, auditable document processing workflows.
• Reduces risk of missed contractual obligations.
• Accelerates staff onboarding through searchable knowledge.
• Delivers rapid ROI through immediate productivity gains.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@sanssouci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

497144395264516

Contact

Andy Donachie
07720845484
tenders@sanssouci.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Personalize AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This service extends the Lynq.Insights core knowledge engine by enabling AI-powered document and data ingestion, search, insight generation, and controlled automation. While designed to integrate seamlessly with the core Lynq.Insights platform, it can also be procured and used as a standalone cloud-hosted SaaS service.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Lynq.Insights is delivered as a cloud-hosted SaaS service, accessed via supported modern web browsers. The service doesn't require specific end-user hardware beyond standard internet connectivity.; ; Planned maintenance/updates are performed periodically and designed to minimise service disruption. Buyers are notified in advance of scheduled maintenance windows.; ; Integration with external systems and document repositories is limited to supported connectors and APIs. Access to some repositories may require buyer-provided credentials, permissions, or network configuration.; ; AI outputs are generated based on the content and quality of documents and data provided by the buyer. The service is designed to support human decision-making and operational workflows.
• System requirements:
  • Modern web browser supporting current HTML5 and JavaScript standards
  • Stable internet connection for secure cloud-based service access
  • User account with role-based permissions configured by administrators
  • Secure authentication method supported by organisation identity provider
  • Access credentials for document repositories being connected
  • Network permissions allowing outbound HTTPS connections to the service
  • Ability to upload documents in supported standard file formats
  • Email access for notifications, alerts, and workflow communications
  • Administrative access for initial service configuration and user management
  • Optional API access permissions for system integrations and automation

User support

• Email or online ticketing support: Yes
• Support response times: Support requests are managed through our dedicated ticketing portal, accessible 24/7, or via email. Each ticket receives a unique reference number with full status visibility.; ; Response times: Critical issues (service unavailable) receive a response within 4 business hours. High priority within 8 hours. Medium and low priority within 1-2 business days.; ; Standard hours: Monday to Friday, 09:00–17:30 GMT, excluding UK public holidays.; Included: Unlimited ticket submissions, online knowledge base, software updates, security patches, and named escalation contact. Issues escalate automatically through the Support Analyst, Technical Lead, Service Delivery Manager, to the Managing Director if unresolved.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard (Included); Ticketing portal and email support, Monday–Friday, 09:00–17:30 GMT. 8-hour response for critical issues, 2 business days for general queries. Includes software updates, security patches, and knowledge base access.; ; Enhanced (+15% of subscription); Priority ticket handling with 4-hour critical response. Named Technical Account Manager for escalations and quarterly service reviews. Monthly usage reporting and proactive health checks. Direct phone access during business hours.; ; Premium (+25% of subscription); Dedicated Cloud Support Engineer assigned to your account. 2-hour critical response. Monthly strategic reviews with roadmap input. Priority access to new features and beta programmes. Extended hours (08:00–20:00 GMT) available.; ; Technical Account Manager; Available on Enhanced and Premium tiers. Single point of contact for escalations, service reviews, and coordination with technical teams.; ; Cloud Support Engineer; Premium tier only. Named technical specialist familiar with your configuration providing proactive monitoring and optimisation recommendations.; ; All tiers include unlimited ticket submissions and automatic escalation through Support Analyst, Technical Lead, Service Delivery Manager to Managing Director if issues remain unresolved.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Lynq Insights is designed to be quick and straightforward to adopt. Buyers are supported through a structured onboarding process to ensure users can begin using the service efficiently and confidently.; ; Initial setup includes tenant configuration, user account creation, role-based access controls, and connection to supported document repositories or secure upload areas. This is typically completed remotely by the supplier in collaboration with the buyer’s nominated administrators.; ; We provide online onboarding sessions for administrators and end users, covering core functionality such as document ingestion, search, querying, workflows, and audit features. These sessions can be tailored to specific use cases such as FOI, SAR, procurement, or policy workflows.; ; Comprehensive user documentation and guidance materials are provided, including quick-start guides, role-based instructions, and FAQs. These are accessible online and updated as the service evolves.; ; Ongoing support is available through a service desk, with guidance on configuration, usage, and best practices. The service is designed to minimise training requirements, allowing most users to become productive quickly through an intuitive web-based interface.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Lynq Insights enables users to extract their data in a structured and usable format at the end of the contract. Data can be exported by authorised users using built-in export functionality or via supported APIs.; ; Exported data may include original documents provided by the buyer, associated metadata, classifications, extracted fields, audit logs, and configuration data relevant to the buyer’s use of the service. Data is provided in commonly used, open formats such as PDF, CSV, and JSON to support reuse and migration to alternative systems.; ; The supplier will support buyers during the off-boarding process by providing guidance on available export options and confirming successful data extraction. Following confirmation, buyer data is securely deleted from the service in accordance with agreed data retention and deletion policies.; ; This approach ensures buyers retain full control over their information and can transition away from the service without vendor lock-in.
• End-of-contract process: At the end of the contract, Lynq Insights supports an orderly and transparent off-boarding process. Buyers are provided with access to data export functionality to extract their documents, metadata, audit logs, and configuration data in supported formats. Guidance is provided to ensure successful data extraction and verification.; ; Once data extraction has been confirmed by the buyer, access to the service is disabled and buyer data is securely deleted in accordance with agreed retention and deletion policies. A confirmation of data deletion can be provided on request.; ; The contract price includes standard off-boarding support, including access to export tools, documentation, and reasonable remote guidance to assist data extraction and service exit.; ; Additional support beyond standard off-boarding, such as bespoke data transformations, extended access periods, or supplier-led migration to alternative systems, can be provided at additional cost by agreement.; ; This approach ensures buyers can exit the service without vendor lock-in while maintaining control over their data and transition timelines.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Lynq.Insights is accessed through a web browser and uses a responsive interface that supports use on modern mobile and tablet devices. Functionality is optimised for viewing, searching, and reviewing content on mobile, with administrative configuration best performed on desktop devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Lynq.Insights provides a secure, web-based user interface accessed through a supported browser. The interface enables users to search content, review insights, manage workflows, and access audit information. Administrative functions are available to authorised users based on role permissions.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have performed accessibility testing using automated tools including WAVE and AAChecker to assess alignment with WCAG accessibility standards. Testing covered semantic structure, colour contrast, form labelling, keyboard navigation, and ARIA usage.; ; In addition, usability and accessibility reviews have been conducted as part of user-centred design activities, including internal UX reviews and testing with representative users to assess readability, navigation, task completion, and clarity of AI-generated outputs. Findings are iteratively addressed as part of ongoing service improvement.
• API: Yes
• What users can and can't do using the API: Lynq.Insights provides secure, documented APIs that enable integration with external systems and workflows. The APIs support document ingestion, search, insight retrieval, and automation outputs, allowing the service to be embedded within existing organisational processes and platforms.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Lynq Insights is delivered using a multi-tenant cloud architecture with logical separation of customer data and workloads. Compute, storage, and processing capacity are elastically scaled to meet demand, with throttling and workload controls applied per tenant to prevent resource contention. Monitoring and alerting are used to identify and manage spikes in usage. This approach ensures that activity from one customer does not adversely affect the performance, security, or availability of the service for other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Lynq Insights provides service usage metrics through the administrative interface and reports. Metrics include user activity, document ingestion volumes, search and query usage, workflow activity, processing throughput, and response times. Audit metrics capture access events, configuration changes, and data exports. Metrics support operational monitoring, capacity planning, and governance reporting and can be exported for further analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In addition to physical security controls, data at rest within Lynq Insights is protected using strong encryption on all storage services. Logical access is restricted through role-based access controls and tenant isolation to prevent unauthorised access. Encryption keys are managed using cloud provider key management services with strict access controls and regular key rotation. Backups are encrypted and protected to the same standards. Security controls are reviewed regularly to maintain alignment with government cloud security principles for asset protection and resilience.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data using built-in export tools or supported APIs. Exports include original documents, associated metadata, classifications, extracted fields, and audit logs. Data is provided in commonly used formats such as PDF, CSV, and JSON to support reuse and migration. Export actions are controlled by role-based permissions and logged for audit purposes.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • DOCX
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Lynq Insights is delivered as a cloud-hosted SaaS service with a target availability of 99.9% per calendar month, excluding planned maintenance.; ; Availability is measured at the service boundary and monitored continuously. Planned maintenance is scheduled outside core business hours where possible, with advance notice provided to users.; ; If availability falls below the guaranteed level in a given month, service credits are applied in accordance with the contract. Credits are calculated as a percentage of the monthly service charge and applied to the next billing period. Service credits are the buyer’s sole remedy for failure to meet the availability target.; ; The service is hosted on resilient cloud infrastructure with redundancy across components to support high availability and rapid recovery. Incident response and escalation procedures are in place to restore service promptly in the event of unplanned outages.; ; Detailed availability reporting can be provided to buyers on request to support operational oversight and service assurance.
• Approach to resilience: Lynq Insights is designed for resilience using cloud-native architecture and managed services hosted on third-party cloud infrastructure. The service is engineered for high availability, fault tolerance, and rapid recovery through the use of redundant components, automated health monitoring, and managed failover to minimise service disruption. Data is stored on resilient storage services with built-in redundancy and protected by regular encrypted backups.; ; Typical recovery objectives are a Recovery Time Objective of up to four hours and a Recovery Point Objective of up to twenty-four hours. These objectives align with standard public-sector SaaS expectations and are reviewed periodically as part of service operations.; ; The underlying datacentre infrastructure is operated by the cloud service provider and incorporates multiple layers of physical and environmental resilience, including redundant power, cooling, and network connectivity across geographically distributed facilities.; ; The service operates with a target availability service level of 99.9 percent per calendar month, excluding planned maintenance. Availability is monitored continuously, and resilience measures, backup processes, and recovery procedures are tested and reviewed regularly. Further technical details can be provided to buyers on request.
• Outage reporting: Lynq Insights manages and reports service outages in line with ITIL incident management practices. All incidents are logged, categorised, prioritised, and managed through a defined incident lifecycle, with communication and escalation aligned to agreed service levels.; ; Incidents are classified as follows. Priority 1 (P1) incidents represent a critical service outage with widespread impact; buyers are notified immediately via email, investigation begins without delay, and updates are provided at regular intervals until resolution. Priority 2 (P2) incidents involve significant service degradation affecting multiple users; notifications are issued promptly, with regular progress updates. Priority 3 (P3) incidents relate to limited/non-critical impact; these are logged, tracked, and resolved within agreed timescales. Priority 4 (P4) incidents are minor issues/service requests and addressed as part of normal service operations.; ; Service status information, including active incidents, planned maintenance, and historical availability, is made available through a service status dashboard, with API-based-access available where required for integration with customer monitoring tools. Incident response and resolution are aligned with the service’s 99.9% monthly availability SLA, excluding planned maintenance.; ; For major incidents, a post-incident review is completed, and buyers receive a summary covering impact, root cause, resolution, and preventative actions. Planned maintenance is communicated in advance to minimise disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Lynq Insights authenticates users using secure authentication controls aligned with NCSC guidance. User access is protected using username and password authentication, with multi-factor authentication (MFA) enforced for administrative and privileged access and available for all users. The service supports identity federation with customer identity providers using standard protocols, enabling single sign-on where required. Authentication events are logged and monitored, and access is governed by role-based permissions to ensure appropriate control and accountability.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels within Lynq Insights is restricted using role-based access controls and the principle of least privilege. Administrative functions are limited to authorised users and protected by multi-factor authentication. Support access is controlled through authenticated service desk channels, with identity verification performed before any action is taken. Privileged activities are logged and monitored for audit and security purposes. Access rights are reviewed regularly and adjusted when roles change or access is no longer required, ensuring ongoing control and accountability.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access to Lynq Insights is authenticated using role-based accounts protected by MFA. Administrative users authenticate using username and password with MFA enforced, and identity federation with customer identity providers is supported where required. Privileged access is limited to authorised roles, logged for audit purposes, and reviewed regularly to ensure alignment with least-privilege principles.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Lynq Insights operates under a formal information security management framework aligned to recognised standards, including ISO/IEC 27001 and ISO/IEC 42001 principles. Information security policies define requirements for data protection, access control, incident management, risk management, and secure system operation. Policies are reviewed regularly to reflect changes in risk, technology, and regulatory expectations.; ; Information security governance is overseen by senior management, with defined accountability for policy approval, implementation, and compliance. Day-to-day responsibility for information security is assigned to nominated roles responsible for ensuring controls are implemented and followed across service delivery and operations.; ; Compliance with information security policies is supported through role-based access controls, mandatory use of secure authentication, audit logging, and segregation of duties. Security awareness and data protection training is provided to staff involved in service delivery. Technical and procedural controls are monitored through regular reviews, vulnerability management, and independent assurance activities, including penetration testing.; ; Security incidents and suspected breaches are managed through a defined incident management process, with escalation, investigation, and reporting in line with contractual and regulatory requirements. This approach ensures the consistent application of security policies and the ongoing protection of customer data
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Lynq Insights follows a controlled configuration and change management process aligned to ITIL change enablement practices. Service components are tracked throughout their lifecycle using configuration records, version control, and audit logs. Proposed changes are assessed for functional, operational, and security impact before approval. Security impact assessments consider data protection, access controls, and service availability. Changes are tested prior to deployment and released using controlled processes with rollback options where required. Change activity is recorded and reviewed to ensure traceability, accountability, and ongoing service stability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Lynq Insights operates a defined vulnerability management process aligned to security best practices. Potential threats are identified through continuous monitoring, vulnerability scanning, penetration testing, and review of system configurations. Threat intelligence is obtained from cloud service providers, security advisories, vendor notifications, and recognised vulnerability databases. Identified vulnerabilities are risk-assessed based on severity and potential impact. Security patches and updates are prioritised and deployed promptly, with critical patches applied as soon as practicable and non-critical updates scheduled through controlled change processes. Remediation actions are tracked and reviewed to ensure effectiveness and service stability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Lynq Insights operates protective monitoring aligned with NCSC cloud security principles and the Cyber Assessment Framework (CAF). Potential compromises are identified through continuous logging, monitoring, and alerting of access events, system activity, and security-relevant changes, with logs centrally collected and analysed for anomalous behaviour. Incidents are triaged using defined incident response procedures. Priority 1 incidents initiate response within one hour, Priority 2 within four hours, while Priority 3 and 4 incidents are handled through standard operational processes. Incidents are contained, investigated, remediated, escalated as required, and tracked to closure, with lessons learned reviewed to support continuous improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Lynq Insights operates a defined incident management process aligned with ITIL practices. Pre-defined procedures exist for common incidents, including service outages, security events, and access issues. Users report incidents via service desk. Incidents are logged, categorised, and prioritised using a P1–P4 model. P1 incidents receive an initial response within one hour and P2 incidents within four hours, with resolution efforts prioritised accordingly. P3/P4 incidents are handled through standard support processes. Incident reports are provided for significant incidents, detailing impact, root cause, resolution, and preventative actions. Resolution times depend on incident severity/complexity and prioritised to maintain the service’s availability SLA.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes. A time-limited free trial is available, allowing organisations to evaluate core functionality using sample or customer-provided data, subject to fair usage and agreed-onboarding conditions.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Tuesday 18 November 2025
• What the ISO/IEC 27001 doesn’t cover: Certificate covers whole organisation with no known exclusions
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited
• ISO 9001 accreditation date: Thursday 9 January 2025
• What the ISO 9001 doesn’t cover: Certificate covers whole organisation with no known exclusions
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@sanssouci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.