Deloitte LLP

AI Scaling & Transformation in Policing

Deloitte is a leading provider of AI and Intelligent Automation solutions focused on organisational transformation. Our services cover a range of technologies including automation, GenAI, Machine Learning, low-code development, and RPA. We help policing to reimagine work and realise the benefits of automation and AI at scale.

Features

• AI/ Automation Strategy development aligned to national policing strategy
• Identification, prioritisation, development of suitable automation / AI use cases
• AI / automation market analysis and Cloud/Software vendor support.
• Delivery roadmaps that fit local, regional and national policing deployment
• Business case development, process discovery and op model re-design
• Comprehensive delivery methodology that encompasses Cyber, Accreditation, and Data considerations
• Use cases including vetting, firearms licensing, digital forensics, and others
• Force capability building, including training, communication, and business change.
• Technical delivery of AI/Automation solutions using leading vendors & methods.
• AI controls based on regulations & industry standards (e.g. GDPR)

Benefits

• Insight into AI opportunities across sector (national, local, regional, partners)
• Experience in end-to-end delivery including PoCs, opportunity assessment and scaling
• Improves accuracy and enhances decision making.
• Increases operational capacity, efficiency and productivity and/or reduces costs
• Minimises process risks, failures and eliminates human errors
• Enables refocussing of highly skilled people
• Increases customisation and personalisation of outputs
• Support experimentation, learning, creativity and decision making at speed
• Allows process to be operated out of hours (24/7 availability)
• Identifies service management skills to maintain automation / AI

£450 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

497962726892360

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Planning

• Planning service: Yes
• How the planning service works: This service helps buyer plan and implement their AI & Automation deployments using Deloitte’s methodology for AI, & Automation. For many forces, this will be their first deployment of AI / automation, therefore the emphasis is on building an understanding of AI & Automation technologies through detailed planning. Specifically, our overall solution and approach helps to answer questions such as:; • What is AI / Automation?; • Where can I deploy these technologies in my organisation?; • What are the benefits from using AI & automation?; • Who are the main technology providers?; • How will this integrate with current technology?; • What skills are required to manage these solutions?; ; Across the full deployment lifecycle, planning occurs at multiple stages. To delivery planning we will:; • Develop an AI & automation strategy aligned to your IT and business strategy.; • Evaluate your current infrastructure.; • Define scope and baseline key processes for AI & Automation.; • Vendor assessment for deployment.; • Map level 5 processes.; • Agree business case for change.; • Develop delivery options and an implementation roadmap.; • Agree the priority areas for delivery.; • Develop change enablement materials and training.; • Design governance structures and MI.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our approach applies a key focus on user training, change management, and adoption of AI and automation solutions. Through our upfront Change Impact Assessment, we identify the key areas of focus for delivering training and learning to end-users, technical staff, and senior stakeholders. To do this, we facilitate workshops with client teams to develop their baseline understanding of AI & Automation, its capabilities and applications, the vendors and how they differ, and how solutions are developed and deployed in practice. The software providers that we work with provide training materials, and Deloitte can also develop and deliver bespoke training packages as well as facilitating training led by our own subject matter experts, either on-site or off-site. User guides and documentation will be supplied for use of the solutions moving forward, and if requested, we can also provide support to developing an internal capability and Centre of Excellence for AI & Automation operations. We can also provide train-the-trainer to facilitate deployment in your workforce.; ; All of this is tailored to the specific requirements of UK policing based on our extensive experience of delivering automation transformation to multiple forces, including to frontline officers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have experience at both a local, regional and national policing level to deliver solutions on a range of infrastructure and understand the specific technical and security requirements in policing. ; ; This service helps buyers deploy their automated workforce on a Cloud hosted platform, using providers such as AWS, GCP, and Azure. To support buyers, we will: • Design the required architecture for Cloud deployments. • Install the relevant software and tooling. • Configure the automated AI workflows. • Engage with ICT and Digital to deploy. • Develop business logic for workflows/solutions. • Execute business testing and apply logic updates. • Execute change interventions and deliver training. • Deploy solutions into Production / Go Live. • Develop process metrics, and MI for ongoing management. There are multiple options for configuring this component of our service, dependent aspects such on the software selected, what your digital strategy is, and the sensitivity of the data and systems involved in the solutions. Refer to our Service Definition Document for more information.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Throughout our engagement, we apply rigorous ongoing quality assurance of all solutions, outputs, and recommendations. This includes plan, designs, architectures, and solutions. We provide delivery management expertise to mitigate deployment risks, as well as technical and business expertise to deliver the right solution. We will also design and deliver performance testing during the design, configure, and release phases for each automated / AI solution. ; ; Our testing methodology covers all key testing activities including:; • Unit testing; • Integration testing; • Functional and non-functional testing; • User Acceptance Testing; • Software testing; • Infrastructure Testing; • Production testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • TIBER-EU
  • ICAST
  • CREST Certified Simulated Attack Manager (CCSAM)
  • CREST Certified Simulated Attack Specialist (CCSAS)
  • CREST Certified Tester (CCT) (INF)
  • CREST Certified Tester (CCT) (APP)
  • CREST Registered Tester (CRT)
  • CREST Practitioner Security Analyst (CPSA)
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: AI & Automation solutions are highly customisable solutions and products in terms of they are developed, deployed, and managed. We will help buyers to deploy the most suitable configuration and solutions for their business requirements, supporting them to reach an agreement on the support required for those configurations and solutions. One option that is available is for Deloitte to provide an ongoing managed service for the ongoing hosting and maintenance of the automated workforce and AI solutions.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As a part of our standard service offer an externally facing ticketing system. This allows users to log-in and access their tickets. Our dedicated service desk will provide an initial response within 1 hour of a ticket being logged within our standard operating hours of 8am to 6pm, Monday to Friday (excluding bank holidays). If support hours are required beyond this, we can design this in line with the specific requirement. including taking into account operational policing requirements.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We can offer different support levels based on the service requirement. We would agree this with the client at the time of order. ; ; Additional cost will be in accordance with our rate card/pricing document.; ; Although not a service we currently provide, if their was a requirement for a telephone service we would be happy to discuss that with the client at the time of order.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.; We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.; Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

  Covid-19 recovery

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Tackling economic inequality

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Equal opportunity

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Wellbeing

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met. ; We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.