SYNERGI SOFTWARE LIMITED
Microsoft Dynamics 365 Consultancy
Design, Implementation and Support services for organisations wishing to implement Microsoft Dynamics 365 for Business Central, Sales, Customer Service, Field Service and Customer Insights.
Features
- Customer Centred Case Management
- Sales and Marketing
- Operational and financial reporting
- Complete end-to-end implementation service
- In-depth Microsoft Dynamics 365 skills
- Consultative, collaborative attitude
Benefits
- Knowledge transfer delivery leaving client team capable
- Consultants who understand processes throughout public & commercial sectors
- Focus on end customer journey and outputs
- Customer services, mobile/portal/ledgers all referencing same database
- Fully integrated with Microsoft 365, Outlook, SharePoint
- Reporting in dashboards and Power BI is current and dynamic
- Improved Customer Experience
- Improved Organisational Efficiency
- Financial savings
- Integration to Backend Systems
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul.burns@teamsynergi.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 9 8 0 6 9 0 5 4 2 5 5 2 2 8
Contact
SYNERGI SOFTWARE LIMITED
Team Synergi
Telephone: 01914770365
Email: paul.burns@teamsynergi.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Response with one hour during Monday - Friday working week.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Typically, 08:00-18.00 UK hours, Monday to Friday, excluding public holidays.
Flat rate service is provided along with a support contract, can be tailored to the needs of the customer, including development hours.
All support contracts are flexible and priced to your needs.
The support desk is manned by a technical support analyst, and supported by technical consultants and account managers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £900.00 | |
| Senior end user computing engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £900.00 | |
| Lead infrastructure engineer | £1,100.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 97cf5048-9c9a-4c73-be5a-f056b3c9691e
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 67e908ac-11fc-4164-81f1-f7ce9907ff0a
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul.burns@teamsynergi.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.