Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

RISKONNECT ACTIVE RISK LIMITED

Active Risk Manager

Active Risk Manager (ARM) is a web-based Project, Programme and Enterprise risk management solution that delivers a configurable range of solutions (Including Risk, Incidents, Controls, Dashboard, Bowtie and Reporting) that supports effective business decision making whilst satisfying requirements across all market sectors.

ARM deployment is offered via cloud or on-premise.

Features

  • Support for both Threat, Opportunity, Incident and Audit management
  • Web based custom report builder and Rest API
  • Qualitative and Quantitative analysis of risks
  • Integrated Bowtie for Cause/Effect Analysis
  • Full ISO 31000, Orange MoR and COSO compatibility
  • Realtime message alerting
  • Dynamic filtering of information for reporting and dashboarding purposes
  • Financial and non-financial risk aggregation of any type of risk
  • Support for multiple risk processes
  • Schedule Risk Analysis Capability; integrations with Primavera P6, MS Project.

Benefits

  • Promotes collaborative working
  • Real-time data in a single location
  • Simplistic, configurable and repeatable reporting of risk management data
  • Increased confidence by executives that governance is being performed
  • Increased ability to deliver organisational objectives with certainty
  • Intuitive integrated interfaces – designed by risk professionals
  • Configurable to fit your existing risk management processes
  • Quick time to value due to short deployment time
  • Ability to control security/access to the risk registers with ARM
  • Full data history for all records in ARM

Pricing

£19,258 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Suraj.Sugunan@riskonnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 9 8 1 3 6 0 4 9 1 4 6 2 3 8

Contact

RISKONNECT ACTIVE RISK LIMITED Suraj Sugunan
Telephone: 01628 582500
Email: Suraj.Sugunan@riskonnect.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Client machines must match the pre-requisites documented for the version of ARM they are using
System requirements
  • Microsoft Windows 10, 11
  • Internet Explorer 11, Edge, Chrome, or Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical issues - 2 hours
High - 4 hours
Medium - 8 hours
Low - 48 hours
24/7 support available at extra cost.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Software support - bugs/issues/queries
Hosting support - Service Pack installation, OS patches
Support available to third parties
No

Onboarding and offboarding

Getting started
Full project initiation and structured implementation walk through of installation, process mapping, configuration, data migration and training is including in the service proposals.
Service documentation
No
End-of-contract data extraction
A database back-up will be provided on request, or customers can export their data out using the tools provided in the software.
End-of-contract process
Database backup will be provided if required, and the service will be disabled. After an agreed period of time, the service will be deleted

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile devices access Risk Express, which is a light touch version of the Desktop ARM.

We also have a mobile Incident Capture app and a separate app for Control Verification and Job Safety Analysis (JSA)
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Replicate the read and write functionality of the ARM software via our oData Rest API Standard.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Admin users can configure which fields are available to read/write/are mandatory.
Field labels are customisable.
Custom field workflow available for certain functional areas.
Customisable email alerts on events
Custom reporting available

Scaling

Independence of resources
We use Amazon Web Services Elastic Cloud Computing (EC2). Customers each have their own dedicated application server, and a dedicated instance on a SQL database server. The number of instances is limited, to ensure no one server will be affected by user demand.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported into MS Excel, or custom reports can be generated using MS Reporting Services technologies.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
“Service Credit” means a sum as provided below expressed as a % of 1/12th of the annual Hosting Fees (under the hosting services agreement) or as a % of 1/12th of sums allocated to hosting within the Charges under the Software Term Licence, Support, Hosting and Services agreement:

Greater than 99.5% Uptime NO CREDIT DUE
Less than or equal to 99.5% and greater than 98.5% 1%
Less than or equal to 98.5% and greater than 97.5% 2%
Less than or equal to 97.5% and greater than 96.5% 4%
Less than or equal to 96.5% and greater than 95.5% 6%
Less than or equal to 95.5% and greater than 95.0% 10%
Less than or equal to 95.0% 15%
Approach to resilience
Available on request
Outage reporting
Automatic email alerts to support desk, who will contact affected customers individually.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Only dedicated members of the support team have access to hosted servers, and the AWS management console requires multi-factor authentication for access. Development, QA, and support environments are hosted on completely separate AWS accounts, so user cannot access areas they do not have permissions for.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
19/12/2023
What the ISO/IEC 27001 doesn’t cover
The marketing and finance aspects of our organisation
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow ISO 27001 standards and requirements. Allocated Information Security Manager is a VP of the company, and Information Security Officer reports directly to him. Where possible, physical or logical controls are in place to ensure policy compliance, and regular training and checks are made for ongoing compliance. Additionally there are regular internal audits, as well as six monthly Surveillance Visits from independent auditors.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to hosted infrastructure or configuration must go though our change management process, which is a required control in our ISO 27001 implementation. A change request must be submitted and approved before a change can be made. The change control system requires details of the change, a risk assessment of the impact of the change, rollback and testing details, and communication requirements. The person raising the change cannot approve their own change.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Weekly vulnerability scans are performed using Tenable.io. Any critical patches are applied immediately (out of hours), and all servers are patched monthly to resolve any other issues.
We receive regular industry feeds from suppliers and independent providers.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Amazon Web Services monitor the environment for attack. We will be also be implementing additional, more focused monitoring this calendar year.
Incident management type
Supplier-defined controls
Incident management approach
The support desk handles all incidents initially, and users report incidents directly to them. Any security incident will be escalated to VP Customer Services and Support, who will liaise with the customer on resolution, and also inform them of any breach and corrective actions, and investigation results. Incident reports will be generated on an "as required" basis

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Providing a platform for users to collaborate across risk management activities to help the organization make informed, risk based decisions.

Pricing

Price
£19,258 an instance a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Suraj.Sugunan@riskonnect.com. Tell them what format you need. It will help if you say what assistive technology you use.