BY E.G. LTD
Electronic Patient Record Deployment Support
Full lifecycle
Requirements gathering, business analysis, system training, testing, cutover planning, go-live and early life support, post-deployment optimisation.
Features
- System deployment and support
- Business analysis and requirements gathering
- Full life cycle project planning
- Project support
- Training planning, design and delivery
- Testing planning and delivery
- Go Live and Early Life Support
- Post project evaluation
- Business Case Planning
Benefits
- Extensive experience to avoid common pitfalls
- Deep understanding of what works, fails and why.
- Independence enables honest assessments of readiness
- Reduces trial-and-error, shortens learning curves
- Specialist skills exactly when needed without the long-term commitment
- Delivery-focused mindset with clear success measures and benefits tracking
- Understanding stakeholder engagement adoption, increasing likelihood of sustained system use.
- Scale resources aligned to project phases to reduce costs
- Ability to introduce emerging best practice, functionality, innovative delivery models
- Resource flexibility supports better cost control and workforce planning.
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at emma.kirkbride@byexampleltd.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 9 8 1 9 3 3 2 3 9 6 6 3 6 8
Contact
BY E.G. LTD
Emma Kirkbride
Telephone: 07703341500
Email: emma.kirkbride@byexampleltd.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- No immediate constraints.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Support tickets are acknowledged within one business day, with prioritisation applied based on impact and urgency.
Critical issues are responded to on the same working day. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a range of support levels designed to flex to the needs and scale of each organisation. Support can include standard business-hours assistance as well as enhanced or out-of-hours cover where required. Response times and availability are agreed in advance and aligned to the criticality of the service being supported.
Support costs vary depending on the level of cover, response expectations, and any out-of-hours or enhanced support requirements. Pricing is agreed on a case-by-case basis and set out clearly within the relevant contract or statement of work.
Depending on the service arrangement, clients may be supported by a named point of contact who provides continuity and oversight, alongside access to technical specialists as required. The exact model is tailored to the engagement and agreed at the outset.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £550.00 | £750.00 |
| Associate business architect | £650.00 | £850.00 |
| Business architect | £1,000.00 | £1,200.00 |
| Lead business architect | £1,100.00 | £1,300.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,100.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,100.00 | £1,300.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £850.00 | £1,050.00 |
| Principal cyber security audit and assurance | £1,000.00 | £1,200.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £450.00 | £650.00 |
| Junior business analyst | £550.00 | £750.00 |
| Business analyst | £850.00 | £1,050.00 |
| Senior business analyst | £950.00 | £1,150.00 |
| Lead business analyst | £1,000.00 | £1,200.00 |
| Head of business analysis | £1,100.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £650.00 | £850.00 |
| Delivery manager | £850.00 | £1,050.00 |
| Senior delivery manager | £900.00 | £1,100.00 |
| Head of (Agile) delivery management | £1,100.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £550.00 | £750.00 |
| Digital portfolio manager | £800.00 | £1,000.00 |
| Senior digital portfolio manager | £900.00 | £1,100.00 |
| Head of portfolio | £1,100.00 | £1,300.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- Yes
- Any other security certifications
-
- Certified Data Protection Officer
- CISMP
- ISO/IEC 27001:2022 Requirements
- Certified Cyber Security Practitioner
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at emma.kirkbride@byexampleltd.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.