BECHTLE LIMITED
Managed eXtended Detection and Response (MXDR)
Bechtle’s Managed eXtended Detection & Response (MXDR) service provides 24/7 security monitoring, investigation, and threat response to help organisations detect and contain threats. The service is based on industry leading vendors that including Sophos, ESET, SentinelOne, and CrowdStrike. Expert-led analysis and response improve resilience without reliance on monitoring.
Features
- Prevent
- Detect
- Respond
Benefits
- 24/7 threat detection, investigation, and response
- Delivers expert threat analysis and rapid containment
- Reduces operational burden on internal teams
- Extends existing tooling with vendor-agnostic support
- Supports compliance needs (e.g., ISO 27001, Cyber Essentials)
- Reduces time to detect and respond
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
4 9 8 3 3 2 4 4 0 8 2 5 4 5 9
Contact
BECHTLE LIMITED
Public Sector
Telephone: 01249 467900
Email: publicsector.uk@bechtle.com
About your service
- Service categories
-
Cloud Support Services
Security Services
- Security strategy
- Security risk management
- Security incident management
- Security audit services
Service scope
- Service constraints
-
Service delivery is dependent on integration with supported security tooling and appropriate access to client environments.
Coverage is limited to the agreed monitoring scope, data sources, and service hours.
Response actions are subject to predefined playbooks and client-approved authority levels.
The service does not replace client responsibility for remediation, patching, or system changes.
Service performance may be affected by data quality, log availability, and client connectivity.
User support
- Email or online ticketing support
- Yes
- Support response times
- The service levels remain high and include our commitment to a 15-minute SLA for critical incidents. Multi-channel notifications align to the incident classification of P1, urgent, to P4, informational. Alerts are sent via Response portal, email, and phone. For major incidents, we initiate real-time bridge calls with the clients designated contacts.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
The service levels remain high and include our commitment to a 15-minute SLA for critical incidents. Multi-channel notifications align to the incident classification of P1, urgent, to P4, informational. Alerts are sent via Response portal, email, and phone. For major incidents, we initiate real-time bridge calls with the clients designated contacts.
The client will benefit from a dedicated technical account team led by a Cyber Security Consultant, who will coordinate workshops (Weekly, Monthly & Quarterly) together with a Designated Senior Analyst.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Sophos, ESET, Crowdstrike, Barracuda
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,160.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,160.00 | |
| Principal cyber security audit and assurance | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,160.00 | |
| Lead cyber security governance and risk manager | £1,160.00 | |
| Principal cyber security governance and risk manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,160.00 | |
| Lead cyber security monitoring | £1,160.00 | |
| Principal cyber security monitoring | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £1,160.00 | |
| Lead cyber security incident response | £1,160.00 | |
| Principal cyber security incident response | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,160.00 | |
| Lead cyber security vulnerability management | £1,160.00 | |
| Principal cyber security vulnerability management | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £1,160.00 | |
| Lead cyber security digital forensics | £1,160.00 | |
| Principal cyber security digital forensics | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,160.00 | |
| Lead cyber security penetration testing | £1,160.00 | |
| Principal cyber security testing | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,160.00 | |
| Lead cyber security secure systems architecture and design | £1,160.00 | |
| Principal cyber security secure systems architecture and design | £1,160.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £1,160.00 | |
| Application operations engineer | £1,160.00 | |
| Senior application operations engineer | £1,160.00 | |
| Lead application operations engineer | £1,160.00 | |
| Principal application operations engineer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,160.00 | |
| Senior business relationship manager | £1,160.00 | |
| Lead business relationship manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £1,160.00 | |
| Change and release analyst | £1,160.00 | |
| Change and release manager | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,160.00 | |
| Senior operations analyst | £1,160.00 | |
| Operational control manager | £1,160.00 | |
| Head of command and control | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £1,160.00 | |
| End user computing engineer | £1,160.00 | |
| Senior end user computing engineer | £1,160.00 | |
| Lead end user computing engineer | £1,160.00 | |
| Principal end user computing engineer | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £1,160.00 | |
| IT service manager | £1,160.00 | |
| Senior IT service manager | £1,160.00 | |
| Head of IT service management | £1,160.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,050.00 | |
| Major incident manager | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £1,050.00 | |
| Infrastructure engineer | £1,050.00 | |
| Senior infrastructure engineer | £1,050.00 | |
| Lead infrastructure engineer | £1,050.00 | |
| Principal infrastructure engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £1,050.00 | |
| Infrastructure operations engineer | £1,050.00 | |
| Senior infrastructure operations engineer | £1,050.00 | |
| Lead infrastructure operations engineer | £1,050.00 | |
| Principal infrastructure operations engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £750.00 | |
| Problem manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £750.00 | |
| Senior service desk analyst | £750.00 | |
| Service desk manager | £750.00 | |
| Head of service desk | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £750.00 | |
| Service readiness analyst | £750.00 | |
| Service transition manager | £750.00 | |
| Lead service transition manager | £750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Tuesday 4 February 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Tuesday 4 February 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 1558ec47-32b1-40ed-b801-d45188947349
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 96b7d157-8818-433b-b7f5-60dfc598a1ec
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.uk@bechtle.com.
Tell them what format you need. It will help if you say what assistive technology you use.