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OWA DIGITAL LTD.

Application Support in the Cloud

A structured cloud application support service offering SLA-driven support for cloud-hosted applications in cloud or virtual environments. Our service ensures applications remain secure, stable, performant, and continuously aligned with business and user needs.

Features

  • Enhanced Application Support
  • Reporting of incidents via a Client Portal
  • Reporting of incidents via a dedicated phone service
  • Proactive scheduling of regular background software and security updates
  • Highly responsive approach
  • Third Party System support
  • Legacy support

Benefits

  • Support outside normal working hours with enhanced support options
  • Support for 3rd party systems
  • ISO-27001:2022 certified secure practices
  • Prioritising of urgent issues
  • Proactive software and security updates
  • 24/7 availability to report incidents

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@owadigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 9 8 5 4 0 6 9 9 0 4 2 8 7 4

Contact

OWA DIGITAL LTD. Jake Woodward
Telephone: 01865 717770
Email: contact@owadigital.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • End user training coordination

Service scope

Service constraints
We are not aware of any service constraints.

User support

Email or online ticketing support
Yes
Support response times
OWA offers ongoing technical support for the applications we produce and customers can submit support tickets using our secure client portal. Support incidents are responded to within a maximum 8 working hour response time. Support hours are from 09:00 until 17:30 Monday to Friday, excluding bank holidays and the period between Christmas and New Year. Technical support provision outside of office hours is possible by individual arrangement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
OWA offers a core level of ongoing technical support for the applications we produce to all customers who take out an annual support arrangement. This is based on an agreed number of hours which the customer can raise support tickets against and top-up throughout the course of an agreement. A member of the technical team who has worked on the implementation in question will respond to the ticket. Support agreements vary in price and are dependent on the number of hours requested in the annual arrangement. Technical support provision outside of office hours is possible by arrangement and is costed separately.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Chief data architect £1,280.00
Solution architect
Role level UK Rate Offshore Rate
Principal solution architect £1,280.00
Technical architect
Role level UK Rate Offshore Rate
Principal technical architect £1,280.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,280.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,280.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,280.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Lead test engineer £1,120.00
Test manager
Role level UK Rate Offshore Rate
Head of test £1,120.00

Software development roles

Frontend developer
Role level UK Rate Offshore Rate
Head of frontend development £1,120.00
Software developer
Role level UK Rate Offshore Rate
Principal developer - management £1,120.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
Sunday 18 January 2026
What the ISO/IEC 27001 doesn’t cover
All controls of ISO/IEC 27001:2022 are included with the exception of 8.30, Outsourced development. The justification for this is that the organisation carries out all development internally and does not outsource it.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
7b91c7f8-e0a5-4d5b-b4b8-826a70dd9874
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@owadigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.