SUNRISE TECHNOLOGIES LIMITED

Sunrise Support and Security: Standard and Advanced

At Sunrise Technologies, we don't consider us just a typical "IT Support Company". The role of a Management Support Package has evolved to one that provides an all-encompassing solution covering 3 key areas:

- Support
- Security and Risk Management
- Guidance and strategy through continuous improvement.

Features

• User and Device Support.
• Device Monitoring and Patching.
• Managed Endpoint Security.
• Email and Phishing Protection.
• Local to Cloud and Cloud to Cloud Backups.
• Software and Cloud Licensing.
• vCIO (Virtual CIO) Strategic Direction and Alignment.
• Security Awareness Training (SAT).
• Managed Firewalls.
• Security Monitoring and Remediation.

Benefits

• Supporting users and devices to keep them productive.
• Keeping devices up-to-date and secure against latest known threats.
• Devices are secured against malware and virus threats.
• Protecting users mail from receiving viruses, threats, and phishing attacks.
• Protecting against data loss both locally and within cloud environments.
• Keeping you compliant with your software and cloud services usage.
• Strategic guidance for your IT to best benefit your business.
• Increasing user awareness to cyber attacks and techniques.
• Maintaining good gateway security, protecting your environments at the edge.
• Maintaining good security practices with ongoing guidance.

£125.00 to £175.00 a user

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgurner@sunrise-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

498720537474425

Contact

Simon Gurner
07866633016
sgurner@sunrise-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our initial plan for implementing any solution is to understand what buyers have, and what they want to achieve from a new system. If buyers already have ideas of what they want to use, we'll go over them and understand if the solution the buyers are looking at will actually meet their end goal. If the solution does not meet the end goal, we will look at providing a solution from our knowledge and experience that will achieve the desired outcome. ; ; We then create plan in to achieve the end results as efficiently and possible, whilst always looking to keep the business disruption to a minimum. The plan will then be discussed with the buyers, making any tweaks they feel are necessary to ensure business continuity and minimise your downtime.; ; During implementation buyers will be kept up to date on each step, and as each milestone is accomplished, with the next steps then being communicated clearly with associated timelines to fruition.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Azure Services
  • Sophos
  • Barracuda

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migrating to the cloud or from one service to another can be a daunting prospect for clients. To help give confidence in the process, Sunrise will always make sure we have a firm grasp of what services the client currently has - local or cloud based - and what the end goal is for those services individually and as an overall project. With this information we then craft out a plan to migrate that data using our in-house knowledge and experience of using the services, alongside liaising with any 3rd party vendors required on your behalf. ; ; Once we have a plan, we review that with the client, making sure we have everything included with expectation met, followed by discussions around timelines, hurdles, and any potential pitfalls we foresee along the way.; ; We aim to get your data delivered to the Cloud with as little disruption to your business as possible. Once complete, we then follow-up with post implementation coverage over an agreed period to make sure any issues are ironed out and users are left with a good working environment and understanding on how to competently interact with the new setup.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Azure Services
  • Sophos
  • Barracuda

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Whenever an implementation is performed by Sunrise we endeavour to work with the buyer to test that a solution meets their business requirements, and also performs to the levels they are expecting.; ; This is carried out before an implementation is pushed to a "Live" state and aims to make sure that all features of the implementation will reach a satisfactory level of both features and performance, ensuring a smooth transition to a production environment.; ; Testing is usually carried out on the incoming hardware/solution rather than making provisions on any existing equipment, though sometimes if existing hardware or equipment is to be used we may supplement this with loan equipment so testing can be completed without disruption to production environments.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Cyber Essentials ACE Practitioner under QG Management Standards

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support Cloud Hosting and Software Services much the same way we provide all our support. We proactively monitor, maintain, and update the services to keep them secure and minimise any threat vectors. ; ; We keep up to date with the latest technology trends, and lead buyers towards protecting themselves with any tools available, such as MFA, Conditional Access policies, Vulnerability Scanning, and Security Scoring. ; ; Alongside our proactive approach, we of course offer support when things do go wrong, through ticketing any issues that arise. These will be dealt with by our dedicated Service Desk Team who will work directly with you on your Cloud Hosting, Software, and/or if needed, work with the 3rd party vendor on your behalf to resolve whatever issues you face.

Service scope

• Service constraints: All Software should be supported by the vendor within their lifecycle agreements or be backed by a valid support agreement.; ; All devices should be running a supported operating system, and running on hardware that is supported by a vendor for that operating system and meets any listed hardware requirements.; ; Ignoring security requirements and recommendations could lead to any remediations not being covered by any agreements in place.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our average response time is 30 minutes, with an average resolution time being 30 minutes. Priority is given to the severity of issue from P1 (complete business outage) through to P5 (informational request).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a standard level of support across all of our packages.; Within our teams we have differing levels of knowledge and we prioritise tasks according to the technical requirements of the issue at hand. All customers have a dedicated point of contact (account manager/vCIO) who manage our regular reviews and strategic guidance.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Barracuda, Sophos, KnowBe4, Dell, 3CX, Netgear, Ubiquiti, Apple, Logitech

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sunrise Technologies is committed to reducing our carbon emissions and reducing the effect of climate change in line with Government targets to be Carbon Net Zero by 2050. ; We make sure we use every initiative/strategy that is available to us. Considerations have been put in place going back to 2018 when, during a refurbishment of the office we included the installation of solar panels, extended later with the batteries added to the system. The installations of solar panels not only cover just storage of electricity, but also heating of water throughout the building. Energy efficient initiatives continue throughout the building with all lighting now being energy saving LED.; IT equipment is regularly reviewed and upgraded to more energy efficient equivalents. We have servers in place for cloud services, which reduces our overall energy usage and carbon footprint per employee. ; We will be making the switch to electrical vehicles, once we find a range that suits our business needs. Recycling within the office is ongoing with separate disposal of dry recycling and other waste and we are continuously looking to work with suppliers who consider the environment such as Dell, who work to increase the amount of packaging that can be further recycled.; Simon Gurner, Director is also a joint founder of the registered charity “Every Child Online” who help close the digital divide by repairing and refurbishing surplus and donated IT equipment. This in turn is repurposed to local schools and other charitable communities and organisations with people in need of assistance to help those individuals improve their digital education and outreach. This helps to reduce carbon emission as new equipment is not needed to be manufactured, delivered, and installed vastly reduce the amount of carbon that is used for each piece of equipment required. https://everychildonline.co.uk.

  Covid-19 recovery

  Amid the challenges of the Covid-19 pandemic and recovery we supported numerous customers, tailoring assistance to their specific needs. Some benefited from the ability to work remotely, ensuring continuity in providing essential services to their staff, customers, and dependents. Others received support through partial business closures and cost-saving efforts, allowing the scaling up of services when recovery began. Additionally, to alleviate financial pressures, we implemented reduced and deferred payment options for our services without compromising their full provision.; ; Our charity, Every Child Online, was established during lockdown, focusing on bridging the digital divide in schools. By recycling IT equipment, we supplied local schools, such as "Woodlands School" in Basildon, Essex, with over 80 devices, enabling every student to continue their education remotely. In 2 years, the charity has since donated over £2.5m of IT equipment to schools throughout Essex and London.; ; Maintaining a sense of company identity and inclusivity during remote work was crucial. Leveraging technology, we conducted video calls for work discussions and casual "Water cooler" chats. Daily check-ins with all staff addressed work-related matters and personal concerns. We ensured employees had suitable equipment and a safe working environment, providing additional equipment or full home office setups as needed. Cloud services allowed flexibility to support home commitments and well-being. We further offered time away from work for our staff to get vaccinated and we still provide tests if requested from our staff.; ; Implementing an immediate work-from-home policy, we reduced office staff levels, increased cleaning regimes, and implemented social distancing. Customer visits were minimised, with arrangements made for PPE usage and visiting outside of hours. These initiatives, aimed at ensuring employee well-being and business continuity, remain in place.

  Tackling economic inequality

  At Sunrise Technologies we believe in the people and their cultural fit are more important than the skills they bring. Skills can be taught, but an opportunity for someone to improve and better themselves can be more rewarding and successful to both us and that individual.; As a company we believe in providing equality and fairness to all in our employment and not providing less favourable facilities or treatment on the grounds of age, disability, gender, race and ethnic origin, religion, sexual orientation, or socio-economic background. We commit to the principles encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.; Training is at the heart of our organisation, with every employee given the opportunity to improve themselves and their career opportunities through training and education. We have set skills and knowledge that we guide our staff members to achieve regarding the products we use but are open to other training and education as we see the benefits to both the employees and the company combined.; We actively use apprenticeship schemes to bring people into our organisation as these programs offer unique advantages in developing people and their practical skills, whilst reducing the skills gaps in ways that benefit both the apprentice and our company collectively.; Through the charity, Every Child Online, we represent the community with ties to the Rotary Club, helping to give back to the community through their events as they have assisted us with charity collections throughout Essex, alongside our own fundraising efforts. Every Child Online as a not-for-profit also assists many other charitable communities and organisations with the donation of refurbished IT equipment to help those individuals improve their digital education and outreach by bridging the digital divide.

  Equal opportunity

  We believe in providing equality and fairness to all in our employment. We are conscious of not providing less favourable facilities or treatment on the grounds of age, disability, family situation, gender, race and ethnic origin, colour, nationality, religion, sexual orientation, or socio-economic background. We commit to the principles encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.; We ensure all staff are able to achieve their potential within the company. If an employee has a disability or additional need we provide the appropriate equipment, tools, facilities, and access they require such as adapted furniture. We have also provided individuals with closer parking to the building. Ultimately, we believe that the more comfortable and equipped an individual is, the more they can shine.; When considering skills and pay, we have pay scales for each role in the organisation, regardless of the individuals age, disability, family situation, gender, race and ethnic origin, colour, nationality, religion, sexual orientation, or socio-economic background. ; We commit to the principles encouraging equality, diversity, and inclusion among our workforce and eliminating all discrimination, and crucially fostering a fair and inclusive workplace.; Our ultimate objective is for every employee is to be capable, competent, supported, and appropriately equipped to perform their role in supporting our business and our customers.; We have set skills and knowledge that we guide our staff members to achieve but are open to other training and education as we see the benefits to both the employees and the company combined.; Every individual at Sunrise Technologies understands their responsibilities towards modern slavery in the workplace and know their obligations to notify and report any concerns that contrary our company policies alongside our whistleblowing policy to provide confidence that any disclosure can be made without fear of victimisation or reprisal.

  Wellbeing

  We recognise Mental Health is a major factor in today’s society. We include, within our healthcare plan, a 24/7 telephone support Employee Assistance programme (EAP) and counselling services, allowing employees and their families to better manage the pressures of day-to-day life be they mental, medical, legal, or financial.; Additionally, we have a Mental Health responder trained with St Johns Ambulance, to provide support and assistance to those experiencing mental health crises or challenges in the workplace or beyond. ; We understand that most of our day is spent at work, so we endeavour to make the workplace enjoyable and as social as possible. We often have company events quarterly to help bring the team together and promote positive relationships. These can range from crazy golf competitions or day trips to London.; Alongside everything we do with our own workforce we also aim to promote positive Well-Being and Mental Health within the wider community through our own charity Every Child Online, we offer opportunities for young people to try IT as a career. Our close links with local schools and colleges allow young people to experience a career first hand with it being an option as part of their curriculum with workplace learning.; Many students have then gone on to assist the charity in their own time and holidays whilst being given additional learning opportunities. This promotes a great sense of all round Well-Being amongst these young people as they can use their skills to help others.

Pricing

• Price: £125.00 to £175.00 a user
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgurner@sunrise-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.