ICS.AI LTD
SMART: AI Phone Trial
Experience the transformative SMART: Phone AI with a 30-day trial, designed to allow all staff to experience the resident self-service experience. This trial demonstrates to all staff how AI can reduce call volumes and waiting times. ICS.AI support you throughout the trial. All you need is a phone.
Features
- Full access to AI trained on over 1,000 council-specific scenarios
- Personalised questions setup to your council’s top 10 queries
- Comprehensive 30-day trial to fully access functionality
- Dedicated support from our team throughout the trial
- No special equipment needed; accessible via any phone
- Affordable exploration with low entry price point
- Build on reliable Microsoft Azure AI services
- Risk-free AI exploration without long-term commitments
- Includes generative AI for natural, multi-turn dialogue experience
- Integrates seamlessly with existing call centre technology
Benefits
- Dramatically reduces call handling times without extra staff
- Makes council services available 24/7, enhancing resident accessibility
- Decreases inbound call volumes and reduces wait times
- Utilises data insights to optimise service delivery
- Business case shows ROI <6 months proven by other councils
- Offers a tailored customer experience through AI self-service
- Provides enough time for a comprehensive evaluation by all stakeholders
- Supports early feedback and iteration during the trial
- Presents a clear business case for potential full-scale implementation
Pricing
£9,995 to £59,995 an instance
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andrew.smith@ics.ai.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 9 8 9 2 7 4 3 4 9 4 7 3 1 8
Contact
ICS.AI LTD
Andrew smith
Telephone: 01256 403800
Email: andrew.smith@ics.ai
Planning
- Planning service
- Yes
- How the planning service works
-
The SMART: Phone AI is designed to enhance how local governments interact with their residents. By automating routine enquiries and tasks, this AI-powered phone system not only improves operational efficiency but also frees up valuable staff time to focus on more complex issues that require human intervention. This approach not only streamlines processes but also significantly reduces wait times for residents, boosting satisfaction and trust in public services.
At the core of SMART: Phone is a sophisticated speech recognition technology coupled with an advanced natural language understanding engine. This powerful combination enables the AI to comprehend and process user requests with accuracy and context awareness. Whether your residents are seeking information, need assistance with a service, or require support for troubleshooting, SMART: Phone ensures that they can self-serve effectively and effortlessly.
Find out more - https://www.ics.ai/smart-channels/smart-phone - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- SMART AI Phone Solution
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- During the PoC, these factors will form part of the evaluation that you will undertake to prove the benefit of the SMART AI chatbot solution.
Security testing
- Security services
- Yes
- Security services type
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- ICS will provide the cloud hosting of the trial environment for the 30 days duration that the trial is running. The solution will be secured so only your organisation can access the trial environment. This is to support you during the trial evaluation period and to ensure all of the relevant stakeholders are able to access the solution and provide feedback to colleagues and the ICS.AI team. Regular online discussions are held during the trial period to address any concerns
Service scope
- Service constraints
- The trial will run for a maximum of 30 days and will be supported remotely through online meetings. As part of the engagement, regular on-line review meetings, are scheduled at the beginning of the trial to give all stakeholders a chance to provide feedback
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 1 hour response time, 24 hour fix
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- 1 hour response time, 24 hour fix SLA
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- N/A hosted in Azure which is compliant
- ISO/IEC 27001 accreditation date
- N/A hosted in Azure which is compliant
- What the ISO/IEC 27001 doesn’t cover
- N/A hosted in Azure which is compliant
- ISO 28000:2007 certification
- Yes
- Who accredited the ISO 28000:2007
- N/A hosted in Azure which is compliant
- ISO 28000:2007 accreditation date
- N/A hosted in Azure which is compliant
- What the ISO 28000:2007 doesn’t cover
- N/A hosted in Azure which is compliant
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- N/A hosted in Azure which is compliant
- CSA STAR certification level
- Level 5: CSA STAR Continuous Monitoring
- What the CSA STAR doesn’t cover
- N/A hosted in Azure which is compliant
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- N/A hosted in Azure which is compliant
- PCI DSS accreditation date
- N/A hosted in Azure which is compliant
- What the PCI DSS doesn’t cover
- N/A hosted in Azure which is compliant
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our SMART AI platform advances public sector efforts to combat climate change by reducing carbon footprints through digital transformation. By enabling 24/7 self-service and automating routine enquiries, our technology significantly reduces the need for physical infrastructure and associated energy consumption. This digital shift minimises the environmental impact of commuting and office operations, aligning with governmental targets to reduce greenhouse gas emissions. Travelling to clients whilst implementing solutions is kept to the minimum and when travel is required the company policy is to use public transport. 90% of other interactions are exclusively online.Covid-19 recovery
In the wake of COVID-19, our SMART AI platform plays a crucial role in the recovery process by supporting resilient and flexible public services. It alleviates pressure on front-line staff by providing robust self-service options across multiple channels, 24-7, allowing users to access services without physical interaction. This capability has been essential in maintaining service continuity during social distancing measures, enhancing the public sector's ability to adapt to similar future challenges efficiently. This has been repeated in other situations where inbound demand signifcantly increases for a period of time and the platform can deal with massive spikes. Post COVID-19 examples are the Ukraine refugee crisis and more recently the cost of living crisis.Tackling economic inequality
Our SMART AI platform contributes to reducing economic inequality by democratising access to essential public services. By lowering operational costs through automation and AI-driven efficiencies, public sector organisations can reallocate funds to critical services and vulnerable communities. Additionally, our technology facilitates wider access to services, ensuring that economically disadvantaged groups receive timely and equal support, thus bridging the service gap across socioeconomic statuses. When working in different parts of the Uk, our on site activivites contribute to the local eceonmy through the use of facilitites such as local, hotel, restaurants and other local services when we are onsite.Equal opportunity
To enhance equal opportunity, our SMART AI platform incorporates accessibility and inclusivity at its core. It adheres to WCAG 2.1 AA standards, ensuring that our digital services are usable by people with disabilities. We extend this commitment by supporting multiple languages, which not only aids non-native speakers but also fosters inclusivity in diverse demographic settings. This approach ensures that all community members have equitable access to public services, regardless of physical ability or language proficiency.Wellbeing
Our platform enhances community wellbeing by offering round-the-clock access to public services, reducing stress and improving life quality for users. By automating routine tasks, we enable public sector organisations to focus more on personalised support where it matters most, improving overall service quality and user satisfaction. Additionally, the support for multiple languages and accessible interfaces ensures that all individuals, including those facing language barriers or disabilities, can engage with services comfortably and independently.
Pricing
- Price
- £9,995 to £59,995 an instance
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andrew.smith@ics.ai.
Tell them what format you need. It will help if you say what assistive technology you use.