IBM United Kingdom Ltd

IBM Data Enrichment, Cataloguing, Management and Governance Services

The IBM Data Cataloguing, Governance, Management, and Enrichment Service enables you to introduce proven state-of-the-art data services to underpin your digital strategy; with a range of supporting services to help you optimise data assets.

We enable enterprise-scale data operations, safely, using proven services in a secure, evergreen service delivery model.

Features

• Sovereign control and management of data assets
• Standardisation of data standards, access and sharing
• Searchable, federated data catalogue
• Self-service for data discovery and access
• Automated ingest, enrichment and data pipeline processesing
• Automated governance and data owner control
• Microworld creation and API dissemination
• Open Standards and Open Source First principle
• Data dissemination for exploitation analysis and processing at EDGE
• Structured, unstructured and semi-structured data handling at scale

Benefits

• Sovereign contol of your data assets
• Standarisation of data to improve re-use and sharing
• Improved exploitation of data by users at point of need
• Secure by design
• Corporate data assets enirched with common onotolgies
• Searchable data catalogue that is searchable using NLP and self-serve
• Ensures decisions are based on trusted and quality assured data
• Breakdown data silos and remove perpetuation and data duplication
• Cloud based and deployable data to EDGE
• Supporting expert services to guide best use and optimisation

£1,950 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

499502199282383

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Service is supported 0900hrs to 1730hrs Monday to Friday excluding UK Bank Holidays. Out of hours, arrangements can be made by request. Maintenance downtime periods will be undertaken at weekends and users notified if this is not possible for any reason
• System requirements:
  • Data not procured by the service is licensed by customer
  • Software not procured by the service is licensed by customer
  • Customers can provide their own created data to the service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Gold, Silver, Bronze Service Level Agreements will be reviewed and agreed with the customer
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide standard ITIL level 1 to 4 support. ; ; Level 1 can be undertaken by customer Help or the Service Desk; Level 2 is undertaken by IBM; Level 3 or 4 will be transferred to software vendors as required; ; IBM maintains End to End ticket management, reporting responsibility for all support services. Service cost is POA driven by your SLA and support level requirements
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: IBM provides an initial consulting service to help the customer plan their use of the service.; ; IBM provides onboarding services to the system to enable user setup, data governance and management configuration.; ; Training can be provided to Customer Data Owners and Administrators and train the trainers via documentation and powerpoint based training
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: MS Word
• End-of-contract data extraction: IBM prepare an ITIL standard Exit Plan for all customers, that is jointly reviewed and agreed. This includes the extraction, return or transfer of customer data back to the customer or to another supplier. It also cover removal of cutomer data from the IBM service storage repositories. It also covers the removal of any Enrichment Software purchased and owned by the customer.
• End-of-contract process: The agreed Exit Plan is commenced as per the activities and timescales agreed at the commencement of the contract. The Exit Plan is reviewed and updated annually.; ; Extraction and transfer of customer data are completed to the agreed plan.; Removal of any customer-specific Enrichment tools is completed to the agreed plan; Removal of all customer data and access to the service is completed to the agreed plan.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Service can provided dashboard and reporting on performance and usage
• Accessibility standards: None or don’t know
• Description of accessibility: Users can access via the internet to review dashboard information and usage data.
• Accessibility testing: IBM is CMMIL5 Testing approved orgnaisation. Interfaces have been tsted in accordance with the standard
• API: Yes
• What users can and can't do using the API: Data for ingestion is provided through calls to external APIs; ; Enrichment services are designed to be plug and play accessible via API; ; Data dissemination for exploitation is delivered via API or of required SFTP.; ; All APIs are managed, controlled, and edited via the Service. APIs are documented and users can request changes if required or request new APIs to be provided (at POA)
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can not directly customise the Service. Customers can request:; New APIs to be added; Workflows re-configured to match customer Data governance and management needs; New data types to be added; Enrichment tools are customer-driven and are provided by the customer as bespoke customer built/COTS/MOTs for specific reasons. System Integration and testing and security of new enrichment tools are completed by IBM (as POA change control service)

Scaling

• Independence of resources: The service is monitored for performance and resources are auto-scaled as demand fluctuates.

Analytics

• Service usage metrics: Yes
• Metrics types: Service monitors and can report on user activity and usage metrics. v\iewable via Service Dashboard.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: We adopt the Hyperscaler protections standards for data at rest
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users search and find the data they require to export using the Data Catalogue. They then self-serve data for export to other applications. export and daa sharing is approve dusing the Customers define process and Approvers. The users and owners select and agree the method to be used (API or SFTP). they provide the Application URL etc for data trasnfer and whether the data exported is to be updated once loaded into the User Application. Additional charges may incurred when data is exported from Hysperscaler operated Public or Private cloud environments.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (primary format) JPEG, MsWord, Excel, KLM, HTML. XML
  • Depend upon data and type and recieving application needs
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Other protections can be provided via POA as required
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs for service availability are agreed upon prior to service commencement and are subject to Hyperscaler cloud availability SLAs. Standard availability is 0900hrs to 1730hrs Mon- Friday Exl UK Bank Holidays.; ; SLAs and related failure to meet corrections are reviewed and agreed upon via Service Management meeting. The course of action taken depends upon the cause, responsible party, and jointly agreed mechanism to address such issues.
• Approach to resilience: The service used HMG-approved Hyperscaler cloud services and adopts their resilience standards. Minimum resilience provides for 1 region and 2 x availability zones. Service arrangements for availability are adjusted using Hyperscaler tools and configured as required to meet the SLA and customer requirements. Different levels of resilience are agreed upon by pre-service commencement and calculated within the Service Charges. Details can be made available upon request.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All-access is role based and controlled using approved Government Access and login protocols and standards
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: 19 December 2018
• What the ISO/IEC 27001 doesn’t cover: This will be determined by the scope of the services procured under this framework
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29 January 2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: CASA STAR covers the IBM software and solution to provide this service
• PCI certification: Yes
• Who accredited the PCI DSS certification: Tbc at Call-off level
• PCI DSS accreditation date: Tbc at Call-off level
• What the PCI DSS doesn’t cover: Tbc at Call-off level
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: List X status

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: IBM is Cyber Essential Plus and holds ListX status. HMG-approved Hyperscaler cloud data centers are used to deliver the service and hold all appropriate security policies and use all appropriate processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITIL4 compliant
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per vulnerability controls implemented by HMG approved Hyperscaler. IBM operate services to Cyber Essentials Plus and List X standards for vulnerability management.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IBM provides the services described via HMG approved Hyperscaler cloud providers. Monitoring is undertaken to approved HMG standards by the Hysperscaler. In addition, IBM operates monitoring of software and services to Cyber Essentials Plus and or LIST X operating standards
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Cyber Essential Plus and ITIL 4 compliant processes are used

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Service can be provided via approved HMG cloud networks

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IBM are committed to achieving net zero greenhouse gas emissions globally by 2030. On this path, IBM are on track to have reduced greenhouse gas emissions by 65% (against 2010 base) in 2025, and 75% of our global electricity consumption will be from renewables by 2025. The IBM UK Carbon Reduction Plan (CRP) is published annually in which we report progress in achieving Net Zero; most recent in September 2023.; In fulfilling our responsibilities under our contracts, our staff operate in line with our IBM Environmental Policy and implemented through our worldwide Environmental Management System (EMS), which covers objectives including achieving our net zero greenhouse gas commitment, reduction in water use, reduction in waste going to landfill, creating green space, enhancing the natural environment and improving air quality. Local initiatives are in place around IBM and client’s locations, promoting e.g. shared or zero-carbon travel, various cycle-to-work and car-share initiatives/incentives as well as environmentally focused volunteering.; To influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection/improvement, we include Social Responsibility and Environmental Management requirements in subcontracts and encourage staff to work with the wider teams on improvements. In some locations, an ‘Environmental Business Resource Group’ promotes Green sustainability, also through community-based activities.; In 2020 IBM launched the ‘responsible.computing’ initiative, which addresses modern computing challenges and integrates aspects of sustainability, climate, ethics, openness, privacy, and security. We assess proposed technical solutions against efficient energy usage.; IBM began detailed tracking and monitoring of our environmental footprint in 1990 - being forthright and transparent in our impact long before it was fashionable or required. We have made significant improvements over the last 30 years and will continue to report transparently on impacts and progress, using ‘Sustainable by Design’ framework and tools such as CO2 Emissions-Estimator and/or Envizi.

  Covid-19 recovery

  We have continued promoting initiatives created to support COVID-19 recovery aimed at both communities and our/partners’ workforce. To help local communities manage and recover from the impacts of COVID-19 IBM have created employment and re-training opportunities. IBM provided a free, fully online offering called SkillsBuild Reignite, tailored for job seekers, and those needing to grow their digital skills. Once an initial 30-hours of online learning was completed, Reignite offered free one-on-one coaching, seminars and facilitated discussions from IBM volunteers.; IBM encourage our staff, suppliers, and customers to support our local communities through IBM Community Engagement Portal. The IBM.org Volunteer’s Portal manages over 1.3 million hours of volunteering by IBM employees. IBMers are allowed to make a charitable contribution of £7 for every hour of volunteering to their chosen charity.; We support our extensive ecosystem of external SME's managing/recovering from the impacts of COVID-19. IBM has invested to help reduce barriers to entry that may preclude participation in delivery by SMEs. This could relate to financial standing, ability to accept risk, invest in bids, or ability to supply sufficient volumes of resources.; We have had several initiatives to support staff with the impact of the COVID-19 and extended those initiatives to clients/partners. Mental health support has been available at all times to all of our staff and their families, and we have trained volunteering staff as mental health first aiders, with programmes in place to tailor a gradual return to work e.g. following illness. ; IBM reimagined many of our workplaces and policies to support COVID-19 recovery. We have implemented our Work from Home Pledge & Hybrid Working Pledge for all staff, which ensures we establish and respect new boundaries and support each other in this new way of working and living. IBM continue promoting an ongoing Hybrid working approach.

  Tackling economic inequality

  IBM invest to understand of the causes and effects of inequality. We run multiple initiatives to attempt to level opportunity, focused on our stated social-responsibility goal to support education and skills development in Science and Technology, with a specific focus on those who may not otherwise be attracted, or have the opportunity, to develop those skills.; The ‘IBM Ignite’ scheme, a national Movement to Work programme, offers vocational traineeships and work experience to disadvantaged youth unemployed. Together with City Gateway, our London charity partner, IBM offer 2-week, onsite, workplace programmes to break the cycle of ‘no work experience, no job’.; IBM are proud to have created skillsbuild.org. This is a global programme, and for the UK offering IBM have partnered with ACH.org.uk, a social enterprise working to resettle refugees through labour market and social integration, City Gateway, a London charity working with disadvantaged young people, women and families in deprived areas to build skills and ambition, and SaluteMyJob, a charity creating opportunities for ex-Servicemen and women under the armed forces covenant. The SkillsBuild programmes offer training, in-person support, credentials and opportunities to put the learning into practice. In addition to the direct training through charity partners, SkillsBuild is now also available free to all online. The SkillsBuild training gives recognised qualifications to those searching for employment in a digital economy. In addition, the programme gives job-search skills, teaches agile methods and design thinking, and has specific training in growing IT fields, such as cybersecurity, big data, artificial intelligence.; IBM UK employ around 100 school-leaver apprentices every year. Our award-winning programme offers apprenticeships ranging from Level 3 to Level 6, with all apprentices employed as permanent employees from Day 1. We also launched Early Professional Affiliates Hiring programme enabling us to further acquire talent from underrepresented groups.

  Equal opportunity

  In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to lead in Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace Connection portal makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all recruitment activities are accessible and open. IBM support all employees in training and developing new skills relevant to them, with at least 40 hours of structured training required every year; called THINK40. The training can link to recognised, external qualifications, building skills relevant to the contract. IBM is accommodating of those with additional needs, ensuring all training is inclusive.; IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer completes regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10 IBMers felt comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a “BeEqual” campaign and programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from minority groups and 6000 IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on inclusion, with approximately 3.5K attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce inequality for all to have the opportunity to fulfil their potential.

  Wellbeing

  IBM has an advanced Health and Wellbeing Programme, recognising the criticality and benefits of a healthy and supported workforce. A wide-ranging Employee Assistance Program is provided confidentially to all employees 24/7, at no cost to them, backed up by medical insurance with annual health assessments available. IBM operate a Mental Health First Aid Programme, with over 200 qualified mental health first-aiders volunteering in the UK. These colleagues make themselves approachable as a first step. IBM UK have Disability Confident Level 2 status, winning in 2023 UK-IT-Industry Award – DEI and in 2021 the Best Employer for Diversity and Inclusion award from WM UK, due to the broad focus on D&I throughout the pandemic, including hidden disabilities and neurodiversity. IBM has a global neurodiversity hiring program (ND@IBM). ; In the new model of home/hybrid working, various initiatives have been created to maintain and improve both mental and physical health when working remotely. The IBM Working from Home Pledge includes commitments to take time out for yourself, and to check-in regularly on colleagues. It was recognised that working alone can be challenging for some, and regular sessions, support programmes and training in place to keep people connected. Managers have undertaken training to recognise those struggling and have tools of early support. A “2020 health challenge” was taken up by 20% of the permanent employee population, with 69% of participants reported being less stressed, 74% exceeded 10,000 steps a day. We continue organising ‘Exercise challenges’ on miles walked/weight loss linked to e.g. World Heart Day. Ergonomic equipment to create a better working-from-home environment is available to all.; Within projects/programmes, and as part of contract delivery, IBM seek to make these various initiatives available to joint team of staff/suppliers/customers and communities. Project and colleague-based support and health initiatives are expanded where possible to all.

Pricing

• Price: £1,950 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Experimentation/POC can be provided at IBM's discretion for a limited user data set based upon a specific use case. Data volume, use, and the period of time allowed are discussed and agreed upon with the customer prior to the trial commencing.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.