Gradian Systems Ltd

Echoworx Oneworld Email Encryption

Oneworld Encryption, powered by Echoworx, is a boundary-based encrypted email service that will encrypt sensitive emails and attachments before they leave the organization.

Features

• Outlook Add-In offer easy Encrypt Button to enterprise senders
• Message Recall (by the sender) for messages in web portal
• Multiple authentication options for recipients
• Custom Branding on encrypted emails, notification emails, inside web portal
• Encrypted reply option for external recipients
• eStatement Encryption mode where only attachments are encrypted
• The above includes PDF and Office (XML) encryption

Benefits

• Cloud-Based solution
• 24x7 management of hosted services
• Data Leakage Protection by automatically encrypting sensitive content
• Recipients can self-manage passwords/recover password without Administrator involvement
• Can manage DKIM keys in the cloud
• Recipient self-managed password (portal, pdf or attachment encryptions)
• 24 x 7 Partner Support

£1 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

499767813755703

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Echoworx Oneworld Encryption is an OEM product and optional add-on of Symantec's Email Security Service.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • This service can be added to any email gateway
  • This includes Gmail

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see attached Support Guide.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see attached Support Guide
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The service does not require any user interface. There are some simple configuration options which are explained at the time of implementation.; ; Gradian Professional Services may be required to complete the integration.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: There is no data to extract
• End-of-contract process: If the contract is not renewed the services are switched off

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The service can be customised through logo and text support, making the service appear native to the customer. Gradian will manage the customisation on behalf of your team

Scaling

• Independence of resources: Echoworx scales the service to ensure all incoming email volume is processed without delay. When required, additional instances of the encryption engine and/or the secure web portal can be deployed without any service interruption. With respect to external recipients accessing the secure web portal, Echoworx uses a multi-version concurrency control database to allow simultaneous access to data. File or database record deadlocks are avoided by ensuring row locks are obtained in a consistent order

Analytics

• Service usage metrics: Yes
• Metrics types: All email flows through your email gateway
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Echoworx

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Some encryption reports (such as the Policy Report) are generated in the web-based console. Administrative Consoles can be saved as a CSV file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9%, assured by contractual commitment
• Approach to resilience: All services are redundant. Multiple instances of both the encryption engine and the secure web portal are load-balanced and running in a single datacentre. Furthermore, the services are replicated in a secondary datacentre for DR purposes
• Outage reporting: The portal provides public updates and there are email and text alerts for any severe outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Authenticated access is required to access the administration consoles. Echoworx will provision accounts (using provided customer email address(s) and the user will choose a secure password when they create their account. Access granted is role based such that Echoworx Operations will see options and configuration that is not available to customer administrators. There is also a special role with reduced access for credential management (PGP keys, SMIME keys) and Reporting.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 23/05/2016
• What the ISO/IEC 27001 doesn’t cover: TBA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Richter Advisory Group
• PCI DSS accreditation date: 11/07/2018
• What the PCI DSS doesn’t cover: Echoworx was determined to be compliant with all 12 PCI DSS requirements as well as Appendices A1 and A2.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • WebTrust Certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Echoworx is SOC2, WebTrust certified and PCI compliant. The datacentre however, is ISO 27001. ; ; The service follows the security policies and standards that are outlined in; SOC2 and WebTrust. These can be provided upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change is managed at all levels through the design, software development, quality assurance, deployment, and operational management of the services. Some examples: All source code is versioned and tagged in a Version Control System. Change requests are reviewed weekly by Product Management, Sales Engineering, Operations, and Development. Change requests are assigned to the current or future release based on severity and value to the solution. All production system changes, including config changes, are documented and tracked in the ticketing system and reviewed by management before any version of the software is deployed changes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Echoworx has a series of IDS, and IPS systems in place in their environment. Additionally, routine vulnerability and penetration testing is performed on its services. Echoworx is registered to receive updates via 3rd party mailing lists of almost all 3rd party tools used in the environment. The committed response time for deploying a new security patch from a 3rd party is 1-2 days for high severity / critical security patches. If the security patch is minor, or does not affect the Echoworx solution, it may be released after it has been tested during the next planned major release of software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: For 3rd party compromises, the answer from Vulnerability management can be repeated here. On the topic of application monitoring, the Echoworx Operations team has system and log file monitoring in place that will alert the team of any errors. Service degrading errors are addressed immediately when possible with infrastructure changes, otherwise the issue is escalated to the Product group for assessment and resolution via a software patch.
• Incident management type: Supplier-defined controls
• Incident management approach: Please see the attached Gradian Support Guide

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Please contact us for details

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.