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VOROR HEALTH TECHNOLOGIES LTD

Voror Health Platform

A full end-to-end managed software provision and data environment management; Voror design, architect, develop, and support the Voror Health Platform which is designed to aggregate patient data from multiple sources into a common ontology and publisher/subscriber model for driving better patient outcomes, research, population health, and analytics in one package.

Features

  • Consolidate entire patient history into one patient health record
  • Aggregate patient data from multiple sources
  • Common ontology and mapping from READ, etc to SNOMED
  • Interoperability of healthcare data between multiple systems
  • Unify primary and acute health data
  • Consolidate healthcare data reporting (read once, write many)
  • All healthcare data feeds from a single source
  • Region-wide health analytics
  • Contractual national reporting (i.e. CHIS, QOF)
  • Secure data research environment

Benefits

  • Highest quality healthcare data for analytics
  • Consolidation of multiple ontologies to SNOMED
  • Reduced cost of acquiring data from multiple source
  • Reduced cost of delivering healthcare data
  • Region-wide health analytics
  • Rapid response to emerging health incidents
  • Prediction of healthcare trends and requirements
  • Healthcare dashboards and reports
  • Secure data research environment comprehensive healthcare dataset
  • Data available both patient identifiable (PID) and pseudonymised

Pricing

£1,035,000.00 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@voror.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 9 9 8 2 9 9 2 7 8 7 8 8 2 5

Contact

VOROR HEALTH TECHNOLOGIES LTD Sophie Don
Telephone: <REMOVED>
Email: info@voror.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Voror use a variety of tools to support the Voror Health Platform and cloud hosting on AWS and Azure cloud systems. We have developed a suite of open source tools we use to enhance the out of the box monitoring services of these cloud services to ensure maximum service quality and uptime.

Monitoring is performed over secure encrypted links and VPN's at all times using the highest levels of encryption.
This monitoring is carried out by a highly experienced team of cloud administrators and engineers.

Service scope

Service constraints
All Voror Health Platform work is done remotely, and cloud infrastructure must be provided by the customer (although managed by Voror Health Technologies).
The customer must obtain NHS IM1 accreditation if data from GP organisations is within scope, however full support is provided.

Information governance is the responsibility of the customer; they are the data processor. Voror Health Technologies are a data sub-processor under contract and therefore operate under the information governance that the customer puts in place. As part of the Voror Health Platform package we will work closely with your nominated IG leads when required, and where possible.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 09:00 - 17:00 BST/GMT as standard

Critical - Service outage, one or more users are unable to access the service.
Response in 30 minutes

High - Such as a performance issue with a service, which whilst operational is having significant impact upon users.
Response in 2 hours

Medium - Such as a software upgrade is desired, new server etc.
Response in 12 hours

Low - General questions / queries or items that do not fall under the above urgency.
Response in 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Support levels
Support is provided Monday - Friday 09:00 - 17:00 BST/GMT as part of the standard contract.

Our support model includes a service manager, cloud support engineers, and other support members with varying knowledge and skills where required.

24/7 support is available at an additional cost of £480,000.00 ex VAT per annum.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Voror is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organisation – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public.

Pricing

Price
£1,035,000.00 an instance a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@voror.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.