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Cloudreason

Cloud Strategy and Guidance

This service helps businesses with their Cloud strategy, including selecting the correct Cloud (AWS / Azure / GCP), cost analysis and continued guidance and support to the IT team to ensure the right decision is being made. This service is targeted towards complex solutions where independent ongoing advice is required.

Features

  • Cloud strategy
  • Independent consultancy
  • Cost analysis
  • Cloud platform validation
  • IT Cloud strategy
  • Cloud guidance
  • Technical review and implementation

Benefits

  • Help choose and validate Cloud solutions
  • Dedicated team of 3rd line engineers and consultants
  • Working 24/7 to help you manage your solutions
  • Ongoing technical design engagement
  • Day-to-day management of hosted operations
  • Ongoing strategy review and validation

Pricing

£500 to £25,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.shanks@cloudreason.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 0 0 0 1 1 7 7 7 0 3 5 3 9 0

Contact

Cloudreason Michael Shanks
Telephone: 07973480358
Email: michael.shanks@cloudreason.co.uk

Planning

Planning service
Yes
How the planning service works
We engage continuously with regular project calls and workshops to ensure your service is running appropriately and we are fully aware of any adjustments in your business so we can prepare for change.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our engineering team is dedicated to ensuring you get the best out of your Cloud hosted solutions. We support Microsoft, Linux, Firewall, Loadbalancer, and SaaS applications hosted within the major Cloud providers. We work closely with your MSP, AWS, Azure, and Google.

Service scope

Service constraints
Service provided within the UK and it's territories.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We triage and set priority levels to inbound issues within 15 minutes. We set our response times based on priority levels. All support is included within the scope of our service agreement.

P1 - 15-minute response with 30-minute resolution target
P2 - 1-hour response with 2-hour resolution target
P3 - 4 Hour response with same day resolution target
Change - Same business day response and resolution target

We provide a dedicated technical account manager, commercial manager, and cloud support engineer with every service engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Cloudreason’s processes and actions to meet environmental obligations and objectives. Energy efficiency makes a significant contribution to environmental sustainability and helps us to reduce our operating costs. We monitor our use of key sources of energy (electricity, gas,) with the aim of reducing our carbon emissions.

Covid-19 recovery

Cloudreason continues to follow and update our business continuity plan with a focus on protecting the health and well-being of our colleagues, while keeping the business running, supporting our partners and continuing to provide the best possible service levels

Tackling economic inequality

Cloudreason is committed to tackling economic inequality at root, from creating new businesses and new employment opportunities, to improving education and training, Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.

Equal opportunity

Cloudreason is an equal opportunities employer and in general would wish to go beyond the strict legal requirements as determined by statute in order to be seen to promote sound and fair management practices and procedures at all times. It is therefore the Company’s aim to provide equality of opportunities for all employees by providing a working environment free from unlawful discrimination, harassment, bullying or victimisation on the grounds of sex, marital status, sexuality, disability, age, race, colour, ethnic origin, nationality, religious or political beliefs. This principle will equally apply to recruitment, training, promotion, dismissal, transfer and all benefits, terms and conditions of employment. The Company will not tolerate acts which breach policy and all instances of such behaviour will be taken seriously, be thoroughly investigated and in proven cases, will be subject to the Company’s disciplinary procedures. Policies for recruitment, selection, training, development and promotion are designed to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities.

Wellbeing

We encourage vitality, a healthy quality of life, and a positive working environment in which people thrive. Our priority is to be proactive, so employees can gain awareness, education, and support to successfully function at work and at home, free from factors which may negatively impact upon their health.

Pricing

Price
£500 to £25,000 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.shanks@cloudreason.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.