Software for Data Analysis Limited (SDA)
InfoTap® Cloud Support
InfoTap® is our Cloud Support service, designed for all cloud-based operations, including our SCROLL® Survey Software managed service.
Whatever your data sources, we'll extract, transform and load your information in the most appropriate format for consistent querying and reproducible research, dashboard outputs, and reporting and presentation.
Features
- InfoTap helps rationalise your data
- InfoTap contributes to its integrity
- InfoTap provides intuitive query facilities
- InfoTap delivers meaningful reporting
Benefits
- Removes the headache of multiple data sources
- Provides a single version of your truth...
- ...Available to whoever needs it
- Enables new insight from non-technical queries
- Helps to build business intelligence
Pricing
£550 to £1,280 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Michael.Hart@sda-ltd.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 0 0 3 1 9 9 8 5 3 3 7 0 8 3
Contact
Software for Data Analysis Limited (SDA)
Michael Hart
Telephone: 020 7183 5703
Email: Michael.Hart@sda-ltd.com
Planning
- Planning service
- Yes
- How the planning service works
-
Discovery - including business analysis and user journeys
Alpha - including service/solution design and iteration
Beta - including iteration and preparation for live services. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Tailored end-user training to meet the customers specific requirements.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Infotap can accommodate all aspects of onboarding (or crossboarding) from other cloud services, either in partnership with the client or as part of the managed service envelope.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We provide data integrity testing and quality assurance.
Performance is calibrated and optimised during the alpha and beta iterations.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We support user and service management as required, and helpdesk support.
Service scope
- Service constraints
-
Our support availability is confined to Monday to Friday 9 - 5, excluding public holidays.
Additional support services are available at SFIA rates
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to answer email support requests within 24 hours, Monday to Friday, 9am to 5pm excluding weekends and Bank Holidays.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide first and second line support included in the global cost of service
A technical account manager will be assigned.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BM Trada
- ISO/IEC 27001 accreditation date
- 06/05/2020
- What the ISO/IEC 27001 doesn’t cover
- Co-located datacenter services delivered by Digital Realty City of London datacenter, which is separately covered by Digital Realty's own ISO27001:2013 certification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.Covid-19 recovery
Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.Tackling economic inequality
Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.Equal opportunity
Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.Wellbeing
Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.
Pricing
- Price
- £550 to £1,280 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Michael.Hart@sda-ltd.com.
Tell them what format you need. It will help if you say what assistive technology you use.