FlyingBinary Ltd

Tableau Online Visualisation

Tableau Online is a fully-managed multi-tenanted self-service SaaS visualisation service fully-hosted in the cloud which resides in the FlyingBinary big data analytics suite. Keywords:Business Intelligence, BI, Dashboard, VizQL, In-Memory, Desktop, Prep, Creator, Explorer, Viewer, Viz, Chart, Graph, Table, Database, Secure, Audit, insight, Intuitive, Data Driven, datajournalism, Teccarto Web, IoT, Sensor

Features

• Visual Analytics. Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
• Hosted. Maintained, Administered, Upgrade-free, Dublin Data-Centre, Compliant, Trust, Available
• Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO, Monitored
• Data-Platform. Valuable, Mobile, App, Device, Scale, Journalist, Collaborate, Share, Enterprise
• Data Access. Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise, ETL
• Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameter
• Integrates with Teccarto packages for enhanced mapping and geospatial analysis
• Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
• Enterprise configurable security access and control capabilities, security, governance
• GDPR demonstration of compliance, stream data, twitter, facebook, social

Benefits

• Data-Governance. Data-Security, Consistent, Access, Permissions, Certified, Protected, Audit, Alert
• Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
• Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
• Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
• Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
• Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
• Data-driven, Strategic, Decentralise, Adoption, Transformational, evidence-based policy
• Custom Geography full Teccarto mapping capability, smart sustainable city, cities
• Comprehensive data security, access and control capabilities
• GDPR configurable to meet business need, sensitive data, special category

£191 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jacqui.taylor@flyingbinary.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

500463219006381

Contact

Dr Jacqui Taylor
+44 77 899 668 02
jacqui.taylor@flyingbinary.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Published views and dashboards are accessible from any platform and from any supported browser. Tableau Online Visualisation has reduced data connection options compared with our Tableau Private Visualisation service. There are EEA and US availability zones, but no UK-specific zones. Dashboards must be built using a Windows or Mac desktop or laptop. Each Tableau Online site is allowed a maximum of 100 GB storage.
• System requirements:
  • Access to public internet to publish dashboards
  • Modern browser or Tableau mobile app to consume dashboards
  • Dashboard design requires EITHER: Windows or Mac desktop (client hosted)
  • OR: Browser and Remote Desktop Web Client (private cloud hosted)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to all questions within 8 business hours. Normal business hours are 0800-1800 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our standard support service is by email 0800-1800 Mon-Fri excluding UK holidays and we respond to all questions within 8 business hours. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities. We can offer several extensions to the standard service at extra cost: extended hours support at 10x7 or 24x7; 4 business hour response; phone support; web chat support; onsite support. The support service is provided for issues, incidents and service requests. We will also respond to questions about how to use the service, but we reserve the right to direct clients to our training services if users are clearly not equipped to use the service competently.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There are four types of onboarding help available, which may be used in combination: online help; key contact getting started assistance; additional onboarding assistance; service training courses. Key contact getting started assistance is included within the cost of the service. It is usually conducted as an interactive web screenshare session, but may also be provided as a pre-recorded video session with a follow up teleconference, or as an onsite session. Onsite sessions outside the M25 area will incur an additional cost. Online help is available to all client users of the service and is included within the cost. Additional onboarding assistance and service training courses are both provided via the companion Cloud Support service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The service has built-in tools that allow user data extraction. These tools are available at any time, not just at contract end, and may be used for any data extraction purpose required. There are no restrictions: all user data may be extracted from the service for any reason, at any time. User data extraction does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. There is no limit to the number or size of data extractions performed, but the service is priced on a "fair use" basis for network charges. Excessively large or very frequent data extractions may incur an additional cost or bandwidth limits. Alternatively, the companion Cloud Support service offers assistance with data extraction, at an additional cost.
• End-of-contract process: Prior to the end of contract/contract renewal date, we discuss the forward plan with the client key contact. In the event of contract end, we work with the key contact to ensure that all user data and collateral is retrieved or extracted before the contract end date. Although there are standard data extraction tools built in to the service, there may be a requirement for special data migration to the client's chosen new service. In that instance, we can work with the new supplier to migrate data to maximum benefit for the client, such work would be performed within the companion Cloud Support service and incur an additional charge. In the event that the client is unable to extract all required data before the contract end date, it is often possible to extend the duration of the data extraction features of the service for an additional period; or to extend the full service for an additional period; so that the client does not suffer unnecessary unavailability.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to deliver a fully consistent user experience across desktop and mobile devices, allowing for differences of screen size and input style. Published dashboards may be accessed and edited with desktop or mobile web browsers, or with the dedicated, free mobile apps. Mobile presentation and interaction is automatically adjusted to provide an optimised experience for smaller screens and touch-input control. Some design features are only available in the desktop applications.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The service employs a modern, simple, browser-based, easy-to-use interface to provide a unified approach for users to interact with the service. Choosing browser-based over an installed application simplifies security, enterprise deployment and ensures that the service is evergreen without costly software upgrades. See answers to other questions concerning browser specifics. All standard user features are available via desktop or mobile web browsers. Mobile browsers are optimised to work with touch input, while desktop browsers support accessibility tools and software. Note that a small group of client super users still require an installed application to perform advanced design and administration tasks.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: All parts of the service interface are tested using both standard input and assistive technologies, including keyboard navigation and screen readers. In addition to in-house testing, the public beta programme is open to users of assistive technologies. The product toolbars are now Double A conformant including Custom Views, Subscribe and Alerts.
• API: Yes
• What users can and can't do using the API: Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions. A small number of specific functions are not relevant (or available) when using the Tableau Online Visualisation as they relate to the Tableau Private Visualisation. These differences are clearly identified in the online help pages. For example, search online for 'Tableau online help API Reference'. The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal. Extract API can be used to create data extracts that improve performance and provide offline access to data. Document API is used to create and deploy templates or migrate workbooks from test to production data sources. Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application. Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication. Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The purpose of Tableau Online Visualisation is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

• Independence of resources: Tableau Online Visualisation uses technical infrastructure hosted and maintained in EU (Dublin), or (optionally) US availability zones, and activity is constantly monitored to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. Tableau publish a daily (historic) report of service availability and planned maintenance at trust.tableau.com

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics are available showing user activity, traffic to views, traffic to data sources, scheduled task activity, performance of views and actions by users. These metrics are presented in real time dashboards within Tableau Online itself, and are available to client super users on request.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: There are tools built in to the service that allow users to export their data. User data export does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. Users may specifiy any subset, or all, of the data that is relevent to the current export requirement. Once the data subset has been selected, invoking the export function creates a corresponding CSV file, which is then downloaded to the user computer for the required purpose. Data already held in tde or hyper format may be exported directly in that format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Tableau Data Extract (tde)
  • Tableau Hyper (hyper)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Tableau has over 70 native connectors...
  • ...including files, databases, web data connectors and applications.
  • Search for 'Tableau Connect to your data' for current list.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tableau does not provide specific availability guarantees, but has architected the service to remove single points of failure and provide the highest availability possible. Tableau monitors service performance 24x7 and their engineering team works around the clock to resolve issues. Statistics showing current and last 30 days levels of performance and maintenance breaks are published on the internet at trust.tableau.com. No refunds are provided as a result of degraded service.
• Approach to resilience: Tableau Online uses multiple, redundant components to provide service resilience in the event of individual component failures. The cloud service is designed to handle fluctuations in user load, in order to maintain performance levels for all users.
• Outage reporting: Tableau Online reports good service performance, service degradations, outages and maintenance notices via an online, realtime dashboard at trust.tableau.com.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are accessed over restricted network access links, to which only authorised users with the correct role assignments have access. All access is separately logged from normal user access. In addition, there are some management / administrative functions exposed to designated client super users, where these users have the correct security permissions allocated.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Control procedures for our Tableau Online service are verified in a SOC 2 Type II report prepared under terms of the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements (ISAE) No. 3402. Tableau Online SSAE 16 report is available upon request.
• Information security policies and processes: The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems and ensure these align with Tableau's Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics and also follow US and international best practice.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The configuration and change management processes are designed to support incremental feature releases over multiple platforms (Windows, macOS, Linus, Android, iOS) and at the same time support bug fix and security patches to prior releases, for up to 30 months following original release. Changes to the Tableau Online Visualisation service are managed without significant downtime or loss of service to the customer.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The vulnerability management process works both internally and with external researchers to investigate and remediate all identified, demonstrable vulnerabilities. All remediation is included within the next available monthly release, and in an emergency scenario the monthly release schedule is advanced to deliver the required patches as quickly as possible. Security fixes are applied to all currently-supported release versions. Once vulnerabilities are remediated they are disclosed and documented in line with industry best practice.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: There is no specific protective monitoring process applicable to the Tableau Online Visualisation service, and the service may not be suitable for sensitive, personal or special category data. For these use cases, we recommend our Tableau Private Visualistion service, where we can discuss your requirements and apply appropriate protective monitoring processes or services.
• Incident management type: Supplier-defined controls
• Incident management approach: The incident management processes utilise an industry leading ticket tracking platform that conforms to the ITIL standard, ensuring that service restoration is prioritised and followed by root cause identification. Any recurring incidents are allocated to problem management teams so that appropriate re-engineering can be applied, and desired service improvements delivered.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In our work as Expert Advisors to 17 United Nations agencies, we are delivering technology services which help our clients measure and monitor both direct and indirect carbon emissions as defined by the Kyoto Protocol. ; ; All technology services offered on G-Cloud have been created with the intention of supporting H.M. Government meeting the procurement requirements of PPN 0621 and specifically users to create their Carbon Reduction Plans. ; ; Tableau Online is provided by Tableau Inc. and does not have specific information about the carbon emissions for this service. FlyingBinary has provided a G-Cloud service "Tableau Private Visualisation" which specifically addresses the needs of the requirements of PPN 0621. The fighting climate change social value statement contains the details of all the climate change provisions provided for this service. ; ; We have extended this work and have delivered an initative, Climate Champions, to over 1 billion individuals and organisations online. We are currently extending this work to deliver a membership service that enables start-ups, SMEs, VCEs and mutuals to access technology, tools, materials and support that enable them to create their own Carbon Reduction Plans.

  Covid-19 recovery

  FlyingBinary technology, developed at the beginning of the pandemic to support our own local community. This technology has now been made publicly available to communities and entrepreneurs to manage and recover from the impacts of Covid-19. ; ; This service is specifically designed to communicate local, regional and national covid-19 initiatives to organisations and citizens for all data needed to deliver covid-19 recovery services. The service can ingest any data required from existing services to form a more complete picture of the covid-19 issues related to both communities, regions and if needed nationally. It is deliberately architected to support non technical service users to understand the recovery actions which are needed to address the next steps for covid-19 recovery, particularly related to the outcomes required. This service uses best in breed analytics technology to help clients set priorities for covid-19 recovery initiatives. It brings together best of breed geospatial and analytic capabilities to understand where covid-19 recovery initiatives can be used, and can monitor the outcomes of any covid initiative. ; ; This technology is being used to increase productivity, and support remote, hybrid and in-office Covid safeworking. This enables all organisations to support flexible working for all employees and entrepreneurs. It also is used by cities and communities to support delivery of services disrupted as a result of the pandemic.

  Tackling economic inequality

  We are proud signatories of the Armed Forces Covenant and have supported the Ministry of Defence over many years to deliver innovation services. This has provided a variety of opportunities to acquire new skills through the use of FlyingBInary technology, attendance at training, workshops and events. Our work with Armed Forces veterans to reskill them in leading technologies that are used in cyber security and counter terrorism, has been recognised with a Bronze Award in recognition of the contribution we have made to tackling economic inequality. ; ; With an increased focus on economic crime in the UK this service has been adapted to utilise data related to beneficial ownership. This enables the underlying cause of economic crime to be understood and the impact this is having on communities, regions and nations. This approach to beneficial ownership can be further explored with the use of Teccarto Classic to evidence the geospatial inequalities which currently exist. ; ; We have created professionally accredited training offerings alongside this service to provide high value skills to the UK workforce. ; ; We have provided strategic services over many years which provide employment and skills in deep technology, data innovation, artificial intelligence and the Industrial Internet of Things for start-ups, SMEs, VCSEs and mutuals. This work is core to FlyingBinary delivering on our mission of “Diversity Inclusion and Belonging … leaving no one behind”, and increasing resilience and building capacity for UK PLC.

  Equal opportunity

  We are a UK SME, led by a female neurodiverse CEO with vision disabilities. Equity is our mission, building and deploying enabling technology to ensure we leave no one behind. We have pioneered web science that has enabled us to evidence the contribution an equal opportunities agenda brings to companies in the private, public and not for profit sectors. We have used this technology to create inclusion strategies for GDP growth in the G20, EU Commission and United Nations. ; ; We work collaboratively across the entire value chain to support disabled people in all our work. All of our technology services adhere to the pervading accessibility standards which supports disadvantaged or minority groups to move to higher paid work as part of the delivery of our technology services to clients. ; ; We have extended provision of these inclusive technology services to deliver services which address digital poverty for communities across the UK during the pandemic. We have evidenced the gaps, as services moved online during the pandemic. We have addressed the needs of many communities, and specifically those of young people, who were disadvantaged without access to technology or the new online skills. ; ; From the launch of our company we have been committed to building technology services which combat slavery and human trafficking. ; ; We have a zero-tolerance approach to modern slavery across all areas of our company, as well as our supply chains. We are committed to ensuring we are not connected to modern slavery in any way. Beyond this we have created deep technology services which are used to combat modern slavery and human trafficking. Our approach to tackling modern slavery thorughout our supply chains is consistent with our obligations under the Modern Slavery Act 2015. Our full Anti-Slavery and human trafficking policy can be accessed on our website at https://flyingbinary.com/modern-slavery/

  Wellbeing

  FlyingBinary has developed workforce practices which we use internally to support the mental and physical well being of our staff. These are used to deliver our technology services for our clients, and can be extended to reflect the nature of the contracts we deliver based on client requirements. ; ; As a result of supporting clients to adapt to remote and hybrid working, we have developed additional technology to support staff, suppliers, customers and communities to create more resilient health and wellbeing approaches to managing and monitoring physical and mental wellbeing. ; ; Wellbeing approaches using technology can improve and create cohesion across communities. We have used FlyingBinary technology to understand, influence and collaborate on activities which create strong, integrated and resilient communities across the world. ; ; Our CEO Dr Jacqui Taylor is recognised as the world’s first Smart City Tsar for the work she has led to improve outcomes for cities and communities using FlyingBinary technology. All clients benefit from these innovations which are used to refresh and create new technology offerings to improve wellbeing outcomes in the delivery of FlyingBinary technology services.

Pricing

• Price: £191 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A fully-functional, time-limited trial of the Tableau Online Visualisation service is available, or alternatively our Tableau Public Visualisation service may be used freely without time limits as this demonstrates exactly the same visualisation functionality. Contact us to discuss which option would best suit your trial requirements and objectives.

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jacqui.taylor@flyingbinary.com. Tell them what format you need. It will help if you say what assistive technology you use.