Zaizi Limited
Service blueprint mapping
Zaizi’s service blueprint maps out the ideal journey: showing interactions between user and service and the required supporting people, data and technology capabilities.
Our experts conduct user research, prototyping and technology investigations gathering the evidence to create a compelling visuals to enable alignment on the future experience and roadmap.
Features
- Map out service blueprints based on user needs
- Design services by engaging with users
- Strategic approach to multichannel service definition and design
- Create prototypes of design approaches
- Testing feasibility of design ideas
- Facilitate workshops
- Focus on finding and creating measurable value
- Support clients in building internal skills and capabilities
- Agile approach, able to respond to urgent new requirements quickly
Benefits
- Align services with user needs and business goals
- Understand the full service ecosystem, including governance
- Rapid design, prototyping and testing ideas
- Continuous user testing of ideas, moving validated ideas forward
- User centered services consistent with the gov.uk service standard
- Reduce service risk and cost, prioritising requirements to maximise value
- Work as one team with the client and other suppliers
- Finding solutions to user pain points and simplify complexity
- Develop internal capability to own long-term service design process
Pricing
£450 to £1,600 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@zaizi.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 0 0 7 7 9 6 6 0 5 1 9 2 3 4
Contact
Zaizi Limited
Andrew Hawkins
Telephone: 0203 582 8330
Email: sales@zaizi.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our consultants bring extensive knowledge of Agile and GDS ways of working. We have conducted similar work across many public and private organisations.
Pre-Planning
We will agree on an initial plan and approach. Speaking with you, we will decide on
- how many workshops we should undertake?
- what will service mapping will look into?
- who should take part in the workshops?
- when the mapping needs to be completed?
We will undertake a number of tasks to ensure we are fully aligned with your project aspirations.
Working collaboratively with you, tasks within this phase will include
- a review of current collateral/documents
- meeting with key stakeholders and team members to find out a bit more
- about what you're trying to achieve
- defining the scope of work by writing a project brief
- user research into needs - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We can provide training and have experience in up-skilling / knowledge transfer. We can provide coaching and consultancy to teams engaged in service design, with particular emphasis on user-centred design and agile methods applied to the service design process.
We have found the best training for your teams is through hands on working with us as ‘one team’ with reinforcement through coaching and workshops. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
To set up the service, we will identify users, identify goals and motivations, user journeys, service constraints though engagement and workshops.
We'll provide recommendations, and report our findings on how to move forward.
The workshops will help us understand what the problem is we are trying to solve. It allows us to better understand user needs and what the organisation is trying to achieve. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We use success measures agreed with you to assess performance, quality and value for money. We'll agree these during the set up phase.
We use regular retrospectives and client feedback to ensure we are delivering quality.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- NA
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- NA
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 25th August 2022
- What the ISO/IEC 27001 doesn’t cover
- Na
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
Zaizi is committed to tackling Economic Inequality through our core purpose to realise the potential of our staff, customers, and fellow citizens:
We contribute to the levelling up agenda through our hybrid working policy with hubs in London, Bristol, Manchester, Sheffield, and Newcastle.
We’ve partnered with the Future Frontiers Programme for our staff to mentor school students from deprived areas.
Signatories to the Armed Forces Covenant, we recruit ex-forces colleagues with DV clearance and train them in digital capability. We provide Reservists full pay when they are on training.
Our full-time Organisational Coach, works with our staff to create a mind-set for positive change, enabling all to achieve their goals and thrive at work.
Furthermore, we’ve created a multi-stream approach to recruitment and retention. Board level KPIs measure our impact across multiple facets including reach. This ensures we can resource projects to support the Levelling Up agenda, actively recruiting across the UK.
We actively encourage and support those from economically disadvantaged areas and agree KPI’s with our G-Cloud clients for target inclusion rates.
We work with our apprenticeship providers Founders & Coders & Makers Academy to source candidates from diverse backgrounds. To date we’ve onboarded 12 apprentices including refugees, return to work mums and career changers such as primary school teachers.
We recruit nationally in the UK, enabling people to work from anywhere in the UK, enabling remote working as an opportunity to tap into areas traditionally less digitally aware using a variety of techniques to engage in different ways.
We use projects to help us upskill apprenticeships, graduates and people looking to change careers. For example, one client contract has enabled us to on-board and train over 15 apprentices, graduates and junior staff.Equal opportunity
An ethnic minority owned business, our purpose is to realise the potential of our staff, customers, and fellow citizens through equal opportunity. Through the provision of our G-cloud services continually expand our commitment. Example measures include:
37% of our workforce are women (industry average is 26%). Target 50% by 2027.
48.5% of the workforce identify as non-White (industry average is 15.2%).
Board level KPIs measure our impact across multiple facets, such as gender, age, ethnicity, religion, gender / sexual orientation, maternity / paternity, and reach.
We actively encourage and support Women, BAME and those from economically disadvantaged groups, agreeing targets with G-cloud clients.
All our job adverts carry the following description: “Studies show that women and Black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So, if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.” We ensure we post all jobs on women only job boards as well as other forums.
We work with our apprenticeship providers to source candidates from diverse backgrounds, including refugees, return to work mums and career changers such as primary school teachers.
We offer flexible and part-time work to enable working mums to pursue a career with us and publish pay bands for all vacancies that we advertise for transparency, ensuring we do not disproportionately negatively impact those from under-represented groups in our industry.
We are disability confident committed and aim to become a disability confident employer, making necessary adjustments for people with physical and mental disabilities.
We have women in our board, management and senior roles providing role models for others and attracting more women
Pricing
- Price
- £450 to £1,600 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@zaizi.com.
Tell them what format you need. It will help if you say what assistive technology you use.