CDW Limited

CDW BlueVoyant - Digital Risk Protection (DRP)

Digital Risk Protection, detects and eliminates cyber threats before impact. Continuously monitoring, threat data sources, proprietary global DNS data sets, private cybercriminal instant messaging channels. Identify and validates threats, providing actionable countermeasures. Always accessible to add context and facilitate takedown phishing sites, domain lookalikes, social media impersonations, fraudulent apps.

Features

• Continuous monitoring digital brand assets including logos, imagery, messaging assets.
• Unlimited 24-hour takedowns of phishing websites, spoofed domains,
• Additional takedowns of malicious mobile apps, fraudulent social media accounts.
• Monitoring underground communities across various platforms for fraudulent activity
• Monitoring for leaked payment cards and other confidential information.
• Safeguard corporate executives and VIPs from targeted attacks.
• Identify exposed employee credentials, leaked corporate data, PII from misconfiguration
• Analysis of vulnerabilities in security infrastructure, susceptibility to exploits

Benefits

• Unmatched, comprehensive data sources including internet-scale DNS data sets
• Provides evidence of impending/in-progress cyber-attacks, instant messaging channels,
• Provides evidence of Personally Identifiable Information (PII) breach data
• Exclusive cybercrime forums.
• Unlimited 24-hour takedown capabilities leveraging exclusive partnerships with domain registrars.
• Heavily automated product that can be deployed out-of-the-box.
• Deployment backed by expert analysts assigned to each client.
• Machine learning-driven digital risk protection platform
• Actionable alerts when corporate data exposed, shared in cybercrime forums

£31,703 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

501047229714389

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No maintenance or hardware constraints
• System requirements: Internet browser access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Wavelength™ (BlueVoyant’s Client Portal): Wavelength is a web-based portal that provides real-time visibility to; alerts on detected threats. The Wavelength portal is available 24 hours a day, seven days a week.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Service Availability: Subject to the maintenance windows, searches for phishing websites and domains are conducted 24 hours a day, seven days a week. Searches for rogue applications and fake social media accounts are conducted on weekdays during the hours of 09:00 am through 5:00 pm Israel time, with the exclusion of holidays.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding program delivered online or onsite, assignment of a Client Success Manager and PDF service collateral is provided
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients can request an export of their data and BlueVoyant will facilitate
• End-of-contract process: Client will have 30 days from the expiry of the contract to request the receipt of client specific data (at no additional cost). Any proposed transition services will be provided at BlueVoyant’s then-current prices. BlueVoyant will not provide transition services in the event of termination by the client for convenience or in the event of termination by BlueVoyant for the client’s material breach.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User Interface
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based portal
• Accessibility standards: None or don’t know
• Description of accessibility: Via web browser interface
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users can make GET and POST requests to perform actions such as requesting incident and case details, reporting information, and metrics, but also make takedown enquiries and request investigation amongst other actions.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We can provide a customised service based on unique brand and executive identities

Scaling

• Independence of resources: Both the web portal and APIs are enables by High Availability Proxies which load balance and most services are backed by auto-scaling processes

Analytics

• Service usage metrics: Yes
• Metrics types: We have guarantees on availability for the portal. They are specifically for M-F business hours 98% uptime
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: BlueVoyant

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Risk Findings data can be exported from the platform via the user Portal and via the API. Client can request additional data exports via their Client Success Manager.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have guarantees on availability for the portal. They are specifically for M-F business hours 98% uptime Service levels are not applicable for any outages of data providers and client experience related to the delivery of the Platform.
• Approach to resilience: This information is available on request
• Outage reporting: Any service outages are addressed by the Customer Success Manager and will be communicated via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: We use Role Based Access Controls to limit access throughout the system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 01/03/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies are aligned to the ISO/IEC 27001 framework. To ensure that they are followed we audit both ourselves internally and use third parties to renew our accreditations.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes are documented within BlueVoyant's SDLC policy/SOC2 report, which can be provided upon request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: BlueVoyant's vulnerability management process is documented within BlueVoyant's Threat and Vulnerability Management policy, which can be provided upon request.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: BlueVoyant's protective monitoring process is documented within BlueVoyant's Threat and Vulnerability Management policy, which can be provided upon request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: BlueVoyant's incident management process is documented within BlueVoyant's incident Management E-Discovery and Cloud Forensics policy and our SOC2 report, which can be provided upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £31,703 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.