TopScore

Digital Assessment Centre Platform

The TopScore Assessment Centre Platform powers simple, streamlined and sustainable assessment centres and interviews.
Built by assessment experts, TopScore’s automated features reduce admin and cost while enhancing candidate experience, data security, accessibility and assessment fairness.
The platform enables both virtual and paperless in-person assessment centres and interviews for volume recruitment.

Features

• Digital scoring, notetaking and feedback reporting
• Customisable assessment content
• Integrated videoconferencing for a seamless virtual assessment experience
• Automated scheduling
• Personalisation & branding
• WCA2 AA standards and Integrated Accessibility Toolbar
• Candidate restricted access
• Multi-factor Authentication and Single Sign-On (SSO) for optimal secure authentication
• Different user types - Candidate, Assessor, and Administrator

Benefits

• Efficiency & Cost - Automate admin and reduce event expenses
• Enhanced Experience - with a branded, customisable and intuitive platform
• Greater Security - with a robust, encrypted, ISO certified platform
• Sustainability - No paper, printing or travel
• Accessibility - Meet reasonable adjustments easily with innovative accessibility features
• Fairness - Anonymise candidates, provide assessment consistency and monitor scoring

£4,875 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lauren.williams@topscoretech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

501153734680982

Contact

Lauren Williams
0203 488 0493
lauren.williams@topscoretech.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Internet access with minimum broadband speed of 1Mb
  • Access to the internet via a modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All enquiries/requests answered within 2-hours (TopScore target an immediate response – (i.e. within minutes).; Response time over the weekend may be slightly longer.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: TopScore provide 2nd line product support to customers as standard. Enhanced onsite support can be purchased at an extra charge.; ; TopScore provide a named Customer Success Manager who oversees customer support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of our commitment to ensuring a seamless experience for all new customers, each one is assigned a dedicated Customer Success Manager (CSM). This CSM serves as the primary point of contact throughout the onboarding process.; ; The onboarding journey begins with a collaborative discussion between the Customer Success Manager and the customer. Together, they assess the customer's goals, requirements, and preferred timelines to agree upon an onboarding process.; ; For training sessions, we primarily offer secure remote online options, leveraging technology to deliver interactive training sessions that can be accessed conveniently from anywhere with an internet connection. These remote sessions are designed to be comprehensive, covering all aspects of using our platform effectively and efficiently.; ; However, recognising that some customers may benefit from a more hands-on approach, we are fully equipped to provide onsite training sessions upon request. ; ; In addition to personalised support from the Customer Success Manager and tailored training sessions, all users have access to our Resources Hub embedded within the platform. This hub serves as a centralised repository of resources, including how-to guides, video tutorials, best practices, and FAQs, empowering users to independently explore and deepen their understanding of the platform at their own pace.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Embedded user guides and video tutorials throughout platform
• End-of-contract data extraction: When the contract concludes, users have multiple options to extract their data securely. Admin users retain the ability to download their data directly through the platform, accessing it in convenient Excel and PDF report formats. Additionally, to streamline the process and ensure smooth transitions, Customer Success Managers (CSMs) are available to assist. CSMs can extract data on behalf of users, adhering to strict security protocols, and securely transmit the information to users, facilitating a seamless off-boarding experience. This approach provides users with flexibility and support in accessing and safeguarding their valuable data as they transition from the platform.
• End-of-contract process: When a customer's account is terminated, we will undertake a thorough decommissioning procedure. This includes offering detailed assistance for data extraction, ensuring that customers can securely retrieve all necessary information in an orderly fashion. After the completion of data extraction, we will securely erase all customer data from our systems. This deletion process adheres to stringent industry standards and protocols to ensure that there is no possibility of data leakage or unauthorised access. We use advanced data sanitisation methods to ensure that all data is irreversibly removed, upholding our commitment to customer privacy and data security.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface is designed to be responsive, automatically adjusting to the device being used for optimal viewing and interaction.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The platform encompasses three web-based user interfaces:; ; - An administrative portal tailored for system administrators.; - An assessor portal designated for assessors and interviewers.; - A dedicated candidate portal.; ; We have web API endpoints to interact with the TopScore assessment centre platform. The comprehensive details of available endpoints are accessible via our Swagger documentation.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have been externally audited to WCAG 2.1 AA standards.; ; We utilise Recite Me Website Accessibility Software across all user interface types. This software offers extensive assistance for screen readers, reading aids, screen customisation, and translation into more than 200 languages, ensuring comprehensive accessibility for all users.
• API: Yes
• What users can and can't do using the API: Customers can use the TopScore Platform as a standalone platform or access via the API integration. To access our API, customers must contact TopScore to initiate the setup of a dedicated endpoint for their client instance.; ; Here is a summary of what can be done using our API:; 1. Candidate Operations:; • Adding and updating candidates; • Retrieving existing candidate details; • Obtaining candidate scores and PDF feedback; ; 2. Assessor Operations: ; • Adding and updating assessors ; • Retrieving existing assessor details ; ; 3. Campaign Operations: ; • Retrieving all campaign details ; ; 4. Scheduling Operations ; • Creating a new schedule per candidate ; ; 5. Dashboard Operations ; • Obtaining scores by exercise ; • Obtaining scores by exercise and competency ; • Obtaining scores by competency
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can white-label and customise the TopScore platform in various ways to tailor it to their specific needs and preferences. This customisation encompasses several aspects, including branding, assessment content, reporting, scoring frameworks and schedules.

Scaling

• Independence of resources: Our platform infrastructure is designed for high availability and scalability, utilising multiple load-balanced servers capable of auto-scaling in response to fluctuations in usage demand. ; We employ comprehensive monitoring of server and network performance, ensuring that any issues are proactively identified and resolved. This regular monitoring allows us to swiftly respond and adjust resources to maintain optimal performance and high reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: TopScore's licensing is usage-based, determined by the number of candidates processed. Customers can view the number of candidates assessed via the Dashboard.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users who possess the necessary Admin permissions have the capability to download their data in either CSV or PDF format. Our platform offers a diverse selection of pre-defined data extraction reports to accommodate various needs. Alternatively, users can request the creation of a customised report tailored to their specific requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: TopScore have an availability uptime of 99.95%, guaranteed by our data hosting cloud provider Microsoft Azure.; Customers can be refunded for candidates who are unable to be assessed at the scheduled time due to platform unavailability.
• Approach to resilience: Our data resilience on Azure is ensured through robust backup and disaster recovery capabilities. We utilise Azure's geographically distributed data centres to enable data replication and failover processes, ensuring that our data remains accessible and secure even in the event of system failures or other disruptions. This setup helps us maintain consistent high availability and business continuity
• Outage reporting: Outages are reported by Customer Success Managers via email. The customers key contacts will be emailed.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: To restrict access in management interfaces and support channels, TopScore employs a comprehensive set of security measures. Access is controlled through role-based access control policies, ensuring that only authorised personnel have access based on their specific roles, such as Admins, Assessors, and Candidates. Multi-factor authentication (MFA) is mandated for all users to enhance security further. Additionally, Single Sign-On (SSO) capabilities are integrated, allowing seamless and secure user authentication using organisational credentials. All data transfers are encrypted, and rigorous logging and monitoring via Azure Security Centre and Azure Sentinel ensure any unauthorised access attempts are promptly detected and addressed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 27/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/A - the certification covers all aspects relating to the TopScore platform. Our scope is: Provision of a web-based SaaS assessment centre platform solution for recruitment and assessment teams, within large organisations in both public and private sectors globally.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TopScore is committed to the highest standards of data security and compliance, demonstrated through our ISO 27001 certification and adherence to GDPR. Our Information Security Management System (ISMS) supports systematic management of sensitive information, ensuring robust protection against unauthorised access or data breaches.; ; Our security framework includes:; - Access Control: Rigorous management of asset inventory and access controls.; - Information Technology: Secure Development Life Cycle (SDLC) and regular system updates ensure the integrity of our technology.; - Risk Management: Proactive security assessments to identify and mitigate potential threats.; ; Governance of our security policies is managed by our Security Governance Board (SGB), which conducts quarterly reviews to ensure compliance and address emerging security challenges. Key policies overseen by the SGB include:; - Data and system backup; - Endpoint and infrastructure security; - Identity and access management; - Mobile device and physical office security; - Secure development and supplier security; - Vulnerability management; ; These measures collectively fortify our defences and maintain high security standards to protect stakeholder interests.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In our software development cycle for the TopScore platform, we begin by engaging stakeholders to gather requirements. We then plan and design the software, choosing appropriate technology stacks. Using Agile methodologies, we develop the software iteratively, supported by rigorous code reviews for quality assurance. Our QA team rigorously validates and tests the full system in various environments to ensure functionality, user experience and security. Post-deployment, we focus on continuous improvement, updating and fixing based on QA and user feedback. ; We manage changes through a structured process, assessing impacts and adjusting timelines, with stakeholder involvement to align with business goals.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process includes assessing threats through rigorous scanning and monitoring. We promptly deploy patches using Azure Endpoint Manager, ensuring devices and applications remain secure and up-to-date. For threat intelligence, we rely on sources like Azure Security Centre and external partnerships with firms like AppCheck for comprehensive vulnerability assessments. This structured approach ensures quick response to potential threats and maintains the security and functionality of our services.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our protective monitoring approach utilises Azure Security Centre and Azure Sentinel to identify potential compromises by analysing logs and alerts for unusual activity. Upon detection of a potential compromise, automated alerts notify our security team, who then assesses and responds to the incident. Response actions include isolating affected systems, conducting forensic analysis, and applying necessary fixes or patches. Our response to incidents is immediate, with initial assessments and containment typically occurring within hours of detection. This swift action minimises impact and aids in rapid recovery, ensuring the integrity and security of our systems and data.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management process is designed to handle security events swiftly and efficiently. We have predefined processes for common incidents, ensuring rapid and structured responses. Users report incidents through our designated communication channels, which trigger our incident response lifecycle: Detect, Assess, Diagnose, Stabilize, and Close. Each stage is meticulously documented, with severity and priority assessments guiding the response strategy. Upon resolution, a comprehensive incident report is provided, detailing the nature, impact, actions taken, and lessons learned to prevent future occurrences. This structured approach ensures transparency and continuous improvement in our incident management practices.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  TopScore is dedicated to combating climate change and ensuring that our operations actively contribute to environmental sustainability. By offering a digital platform that enables organisations to conduct paperless assessment centres, we provide substantial support for companies aiming to become paperless, thereby aiding in the reduction of paper waste and the associated deforestation that significantly contributes to greenhouse gas emissions.; ; Reducing Carbon Footprint:; The transition from traditional paper-based systems to our digital solution facilitates a considerable reduction in our customers' carbon footprints. Conventional methods consume large quantities of paper, entailing energy-intensive production, transportation, and waste management. Our platform circumvents these environmental burdens, aiding in the journey towards net zero greenhouse gas emissions.; ; Educating and Influencing Stakeholders:; We believe in the power of influencing positive environmental behaviour. As such, we actively promote the benefits of paperless operations to our customers, their staff, suppliers, and consumers. Our platform is not just a tool but an educational resource that advocates for sustainable practices, cultivating a community that prioritises ecological responsibility.

  Tackling economic inequality

  Economic inequality presents a formidable barrier to fair employment opportunities. TopScore’s digital assessment centre platform offers a progressive solution by addressing accessibility challenges, thus levelling the playing field for all candidates.; ; Accessibility Features:; TopScore’s digital assessment centre platform integrates accessibility functionalities such as screen reader compatibility, adjustable font sizes, translate and alternative input and readability methods. These features ensure equitable access for users with disabilities, eliminating biases associated with traditional assessment methods.; ; Cost Reduction:; By eliminating the need for physical infrastructure and travel expenses, TopScore’s platform significantly reduces the financial burden on candidates. This fosters greater participation from socioeconomically disadvantaged individuals who may otherwise be unable to afford the costs associated with in-person assessments.; ; Flexible Scheduling:; TopScore’s platform allows candidates to participate in assessments from any location with internet access, enabling individuals with conflicting work schedules or caregiving responsibilities to engage at their convenience. This flexibility ensures that economic constraints do not hinder participation, empowering candidates from diverse socioeconomic backgrounds.; ; Standardised Evaluation:; TopScore’s assessment centre platform facilitates standardised evaluation processes, minimising subjective biases often present in face-to-face interactions. This ensures that candidates are assessed based solely on their skills and qualifications, rather than socioeconomic status or personal connections.; ; Enhanced Reach:; TopScore’s platform has the potential to reach a broader audience, including individuals in remote or underserved communities. By democratising access to employment opportunities, our platform creates pathways for socioeconomic mobility and reduces disparities in access to quality jobs.; ; Conclusion:; Incorporating accessibility functionalities into virtual assessment centre platforms represents a pivotal step towards addressing economic inequality in the recruitment process. By promoting inclusivity, reducing financial barriers, and ensuring equitable evaluation, TopScore paves the way for a more diverse and representative workforce.

  Equal opportunity

  TopScore’s digital assessment centre platform has robust embedded accessibility features which level the playing field, ensuring equal opportunities for all candidates regardless of disabilities or limitations. Through customisable interfaces, language translation, screen readers, rulers, screen masks, and alternative input methods like voice commands, it accommodates diverse needs. This inclusivity extends beyond physical impairments to cater to different learning styles and cognitive abilities, fostering a fair assessment environment. By eliminating barriers to participation, our platform empowers individuals to showcase their skills and talents without discrimination, ultimately promoting diversity and meritocracy within recruitment processes.

  Wellbeing

  Virtual/online assessment centres have revolutionised the recruitment process, offering convenience and accessibility to candidates worldwide. Integrating accessibility functionality into these platforms not only promotes inclusivity but also supports the wellbeing of candidates throughout the assessment process.; ; Promoting Stress Reduction:; TopScore’s digital assessment centre platform with embedded accessibility features alleviate stress commonly associated with traditional assessment centres. Candidates can participate from the comfort of their preferred environment, reducing anxiety related to unfamiliar surroundings and travel logistics. This fosters a more relaxed and conducive atmosphere for candidates to showcase their abilities.; ; Enhancing Accessibility:; Accessibility features such as language translation, screen readers, rulers, screen masks, and alternative input methods like voice commands. By ensuring equal access to assessment materials and navigation, these platforms empower candidates to fully engage in the assessment process, boosting their confidence and sense of inclusivity.; ; Personalised Experience:; Customisable settings within our platform allow candidates to tailor their experience based on their preferences and accessibility requirements. From adjusting colour contrasts to modifying interface layouts, candidates can create an environment that suits their individual needs, fostering a sense of control and comfort.; ; Remote Support:; TopScore’s digital assessment platform can integrate real-time support features, providing immediate assistance to candidates encountering technical or accessibility-related challenges. This proactive support system ensures that candidates feel supported and valued throughout the assessment process, promoting their overall wellbeing and confidence.; ; Incorporating accessibility functionality into virtual assessment centre platforms is not just about meeting regulatory requirements—it's about prioritising candidate wellbeing. By offering a stress-free, inclusive, and personalised experience, TopScore empowers candidates to perform to the best of their abilities while feeling supported and valued throughout their experience.

Pricing

• Price: £4,875 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lauren.williams@topscoretech.com. Tell them what format you need. It will help if you say what assistive technology you use.